Ch 3. Job Design & Performance Metrics

What does performance standardization allow you to do?

Appraise individual employee performance against the position's standards

What's the best description of job evaluation?

Assessing the relative value of jobs in an organization

All of the following are characteristics of job design EXCEPT _____.

Consists of a written document Provides salary and benefit information(correct) Outlines job responsibilities Describes job tasks Lists qualifications for the job

Which of these is the best strategy for improving motivation and retaining employees?

Empowerment

Janice is a HR specialist engaged in job evaluation applying the same five general factors to each job. Which job evaluation method is Janice using?

Factor comparison

How might job rotation benefit a company?

It provides employees with a broader perspective on how the organization operates as a whole.

How might job redesign benefit an employee?

It will make a job more interesting.

To increase productivity, Mary has decided to design a job to match the traits of her most talented employees. This job design approach is known as _____.

Job Characteristic Theory

Which of the following is the process used to determine the duties of a job and the qualifications required to perform it?

Job analysis

James is an HR specialist. He is determining what tasks need to be performed, how the tasks should be performed and how these tasks relate to other tasks in his company. What is James doing?

Job design

Joseph is a massage therapist who works in a spa while studying sales and marketing at college. Joseph's manager at the spa is hoping to retain him after he earns his college degree and has asked him to use his new skills to assemble ideas for a promotional campaign that will increase the number of clients that visit the spa. Joseph is happy to have new job responsibilities that incorporate what he is learning at school. He has been given the authority to make the necessary decisions to follow the promotional campaign through to its completion. This is known as:

Job enrichment

Mary is an HR specialist who needs to consider the importance of each job to the organization when she determines compensation for the jobs. Which type of job evaluation method is Mary using?

Job ranking

Ed, an executive, believes he has a great group of employees. He would like to let the employees have more control over how they do their jobs. Which job enrichment method should Ed use?

Job redesign

What are the three ways to provide empowerment?

Job redesign, quality work circles, and teams.

Dale was hired into a company's management associate program straight out of college. As part of the program, Dale will spend the first two years of his employment cycling through different divisions and functional areas of the company, in order to gain a better understanding of the company and how the different units work together. This is known as:

Job rotation

Which job redesign strategy encourages respect for coworkers doing other jobs ?

Job rotation

Which of the following is NOT a key method of reengineering?

Micromanaging employees to ensure their workload is sufficient.

Which of the following is NOT an advantage of job sharing?

Minimizes interpersonal conflict

James is an HR specialist that is evaluating jobs in different clusters by assigning values to each compensable factor for each job in the cluster. Which job evaluation method is James using?

Point-factor rating

Audrey wants to compose a description of tasks, duties, and responsibilities that will be undertaken by one specific employee. Which document should she use?

Position description

All of the following is a disadvantage of job sharing EXCEPT:

Possibility of interpersonal conflict Increased administrative expenses such as training Confusion for subordinates that may be managed by people sharing the same job It will always cost more in pay and benefits(correct)

Sally, a supervisor, has been getting lots of feedback lately from employees about the business. She would like to get these suggestions on an ongoing basis. Which job enrichment method should Sally use?

Quality work circles

What are the four approaches to job design?

Scientific Management, Job Enlargement/Job Rotation, Job Enrichment and the Job Characteristic Theory

Jack and Diane are two mail clerks for a large corporation. They have the same job responsibilities and are judged by the same performance standards. This is an example of:

Standardization

Which of the following is a potential problem with the job enrichment approach?

The employee can become overwhelmed with responsibilities

A person might participate in job sharing for all the reasons EXCEPT:

To earn more money for less work(correct) To reduce stress To spend more time with family To enter into semi-retirement

Which of the following is an example of job sharing?

You and your friend share the same full-time position. You work in the morning and he takes over after lunch.

Tiffany is preparing a written statement that summarizes a set of activities, duties and responsibilities related to the achievement of an organization's goals. This statement is referred to as a _____.

job description

Maria is a teller at a bank. She was recently given the task of helping customers with the paperwork for opening checking accounts. This is an example of _____.

job enlargement

The minimum qualifications and traits that a person needs in order to perform the duties of a specific position are contained in a _____.

job specification