Ch 4. Quiz Q's "Effectively Managing Diversity"

________is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Affirmative action **Affirmative action is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake or outright discrimination that has occurred in the past.

ABC Airlines hires flight attendants from diverse backgrounds and puts them through an extensive training and orientation program before they are approved to fly. In addition to learning about responding to medical issues and FAA guidelines, they also must learn the company many rules and processes as contained in an extensive procedures and policies manual. ABC Airlines is adopting a(n) ______ option for managing diversity.

Assimilate **The basic premise behind the assimilate option is that all diverse people will learn to fit in or become like the dominant group. It only takes time and reinforcement for people to see the light.

______ is based on a simple premise: rightly or wrongly, people infer causes for their own and other's behavior

Attribution Theory **Attribution Theory: A theory that supposes that one attempts to understand the behavior of others by attributing feelings, beliefs, and intentions to them.

Molly works as a dishwasher at a restaurant. She comes across as a fun-loving, party-going person. One day her dog falls sick and Molly has to take him to the vet. She calls her boss and tells him that she won't be going to work. Her boss thinks that Molly is missing work intentionally, so that she can go out and party. Which of the following best describes the boss's perception of the situation?

Fundamental Attribution Bias **The fundamental attribution bias reflects one's tendency to attribute another persons behavior to his or her personal characteristics, as opposed to situational factors.

Surface-level characteristics include ______ age, and race.

Gender

The term _____ identifies an invisible but absolute barrier that prevents women from advancing to higher level positions....

Glass ceiling

Shoney's hired African Americans to fill positions of dining-room supervisors and vice presidents, added more franchises owned by African Americans, and purchased more goods and services from minority owned companies. This represents the ____ option that organizations can use to address diversity issues.

Include/exclude

Deep-level characteristics of diversity...

Incluse attitudes, opinions, and values.

At its most basic, a person's behavior can be attributed to either ______ or _______ factors.

Internal or External **Fritz Heider, the founder of attribution theory, proposed that behavior can be attributed either to internal factors within a person (such as ability) or to external factors within the environment (such as a difficult task).

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a....

Stereotype

The self-serving bias states that we tend to....

Take more responsibility for success than failure.

What form of diversity management is an organization adopting when it acknowledges differences but does not value or accept them?

Toleration