Ch. 5
What is an sufficient water flow for an eyewash/facewash station? 3 gallons per minute 5 gallons per minute 1 gallon per minute 7 gallons per minute
3 gallons per minute
Which of the following is considered a fire hazard in the exam room? All biohazardous materials All damaged or cracked glassware All electrical instruments All chemicals
All electrical instruments
What should be taken into consideration to determine the number of parking spaces the office needs? Average times patients spend in the office Which specialist sees the most patients The types of cars Sizes of patients' cars
Average times patients spend in the office
Which of the following is the correct way to store caustic chemicals? Even with your waist Even with your chest Below eye level At eye level
Below eye level
Which of the following are components of a medical safety plan? Bloodborne pathogen exposure Breaking the cycle Personal protective equipment Reservoir host Needlestick prevention
Bloodborne pathogen exposure Personal protective equipment Needlestick prevention
Which of the following are required and reasonable facility accommodations? Braille elevator floor indicators Handicapped parking Handrails in halls and bathrooms Regular cell phones
Braille elevator floor indicators Handicapped parking Handrails in halls and bathrooms
Which of the following can convey an impression of cleanliness? Frayed throw rugs Bright lighting Dim lighting Flowers
Bright lighting
Which of the following is NOT a duty of closing the office at the end of the day? Checking the refrigerator temperature Securing medical records Restocking all areas Turning off all the equipment
Checking the refrigerator temperature
Which of the following can be found on an SDS? Chemical and common names of each ingredient in the product OSHA specific required training to handle the product Health hazards posed by the product Guidelines for safe handling of the substance
Chemical and common names of each ingredient in the product Health hazards posed by the product Guidelines for safe handling of the substance
What could be used as a way to communicate with the cleaning staff? Patient scheduling notebook Telephone messaging notebook Office hours notebook Cleaning communications notebook
Cleaning communications notebook
Which of the following are appropriate items in the reception area? Clock Live plants Aquariums Balls
Clock Aquariums
Which of the following is an item that would be found on a physician's bulletin board? Community notices for food drives Current information about practice staff and their accomplishments Number of times the physician has been sued Medication samples that the physician offers
Community notices for food drives Current information about practice staff and their accomplishments
Which are true regarding emergency action plan drills? Practiced yearly Practiced with providers only Conduct unannounced Perform only on weekends
Conduct unannounced
Why is subdued lighting NOT recommended for a reception area? Could allow for easier reading Could allow patients to see surroundings Could be hazardous Could cause sleepiness
Could be hazardous
What are some precautions to take when working with patients with physical disabilities? Do not leave them alone in the exam room. Put all people with physical disabilities in wheelchairs to get them safely into the exam room. Always speak louder so they can hear. Make sure all flooring is safe.
Do not leave them alone in the exam room. Make sure all flooring is safe.
Which of the following is required under the Hazard Communication Standard? Employee access to Safety Data Sheets Purchase of name brand chemicals, rather than generic Access to purchase orders Proper storage of chemicals
Employee access to Safety Data Sheets Proper storage of chemicals
Which of the following are most likely noxious odors that may be present in a medical office? Feces Urine Hand sanitizer Saliva Vomit
Feces Urine Vomit
What precautions should be taken in a medical office to help with patients who are visually impaired? Flooring, rugs, and handrails throughout the office should be safe. They should never be left alone. Toxic items should be stored in high cabinets. A staff member should help them disrobe without being asked.
Flooring, rugs, and handrails throughout the office should be safe. They should never be left alone.
Which of the following help minimize the weather's effects by keeping the office at a consistent, comfortable temperature? Single-door arrangement Foyer Screens Double-door arrangement
Foyer Double-door arrangement
Which of the following are NOT benefits of the Older Americans Act of 1965? Free parking Adequate retirement income Free meals every week Protection against abuse
Free parking Free meals every week
Which of the following offices would require more open space for mobility and devices? Urology office Cardiology office Geriatric office Orthopedic office
Geriatric office Orthopedic office
In which of the following offices would a medical assistant want to increase the temperature setting? Neurology Geriatrics Bariatrics Cardiology
Geriatrics
Which of the following colors is considered relaxing and easy on the eyes? Pink Black White Green
Green
Which of the following can be found on an SDS? Guidelines for safe handling of the substance Health hazards posed by the product Chemical and common names of each ingredient in the product OSHA specific required training to handle the product
Guidelines for safe handling of the substance Health hazards posed by the product Chemical and common names of each ingredient in the product
What does acronym HCS stand for? Hazard Clinical Sheets Hazard Communication Sheets Hazard Communication Standard Hazard Clinical Standard
Hazard Communication Standard
Which of the following must be included in a chemical label per GHS? Hazard statement Manufacturer's address Manufacturer's phone number Poison Control's phone number Product identifier
Hazard statement Manufacturer's address Product identifier
Which of the following must be included in a chemical label per GHS? (Globally Harmonized System of Classification and Labelling of Chemicals) Multiple select question. Hazard statement Manufacturer's address Poison Control's phone number Manufacturer's phone number Product identifier
Hazard statement Manufacturer's address Product identifier
Which of the following are tips for preventing carpal tunnel syndrome while using a keyboard? Use excess pressure when pressing keyboard keys. Hold your arms relaxed at your side. Ensure the keyboard is lower than your elbows. Keep elbows at your side. Keep wrists relaxed and straight.
Hold your arms relaxed at your side. Keep elbows at your side. Keep wrists relaxed and straight.
When do professional services generally clean the medical office? During lunch hours In the evening, after business hours In the morning, one hour before the office opens During office hours
In the evening, after business hours
Why is an emergency action plan needed? It helps reduce panic in case of an emergency. HIPAA requires emergency action plans. It makes everyone in charge of something in case of an emergency. It helps reduce the likelihood of severe injury.It helps reduce panic in case of an emergency. It helps reduce the likelihood of severe injury.
It helps reduce panic in case of an emergency. It helps reduce the likelihood of severe injury.
Which of the following are duties of closing the office at the end of the day? Laboratory specimens are in a pick-up receptacle. Messages are routed and ready for callback. Ensure the reception area is presentable. Computers are logged off and shut down.
Laboratory specimens are in a pick-up receptacle. Ensure the reception area is presentable. Computers are logged off and shut down.
Other than becoming familiar with the location of circuit breakers and emergency power shutoffs, what can you as a medical assistant do to reduce electrical hazards? Make sure your hands are completely dry. Avoid using extension cords. Wash your hands before working with electrical devices.
Make sure your hands are completely dry. Avoid using extension cords.
Which of the following are requirements of a biohazard label? Must be 5 inches tall Must be clearly lettered Must be in braille Must be bright orange-red Must be attached to a container with a rubber band
Must be clearly lettered Must be bright orange-red
Which of the following are included in a new patient registration packet? Notice of privacy practices Patient health history Insurance coverage form Patient financial history
Notice of privacy practices Patient health history Insurance coverage form
What factors are important when determining the size of a practice? Number of exits Number of supplies Number of practitioners Number of employees Number of patients
Number of practitioners Number of patients
What factors are important when determining the size of a practice? Number of practitioners Number of patients Number of exits Number of employees Number of supplies
Number of practitioners Number of patients
Who of the following might need to be notified first in case of an office emergency? Personal family and friends Office manager Safety officer Local media
Office manager Safety officer
What duty is performed by a staff member in the reception area? Making hospital rounds Performing minor surgery on patients Opening and closing the facility Vacuuming the entire office Preparing correspondence
Opening and closing the facility
Which of the following practices should have chairs that are comfortable but have a straight back to allow the patient to get up easily? Orthopedics Geriatrics Obstetrics Urology
Orthopedics Geriatrics Obstetrics
Which of the following patients should NOT sit in the main reception area? Patients with a headache Patients who are bleeding Patients who are vomiting Patients who are having chest pain
Patients who are bleeding Patients who are vomiting Patients who are having chest pain
Which of the following should be done after an evacuation? . Perform a roll call Develop an action plan drill Create a map evacuation route Assign a leader
Perform a roll call
What are ways in which a medical office could show respect and interest in another culture? Close the office on cultural holidays Provide reading materials in another language Schedule patients based on culture Display artwork by local artists Post signs in another language
Provide reading materials in another language Display artwork by local artists Post signs in another language
Which of the following office staff member sets the perception of the care the patient will receive from the medical staff? Phlebotomist Housekeeper Receptionist Pharmacist
Receptionist
Which of the following should be done in the morning when opening Refrigerator temperature is checked. Charts are pulled and paperwork is attached. Turn off the office computers Rooms are supplied and ready.
Refrigerator temperature is checked. Charts are pulled and paperwork is attached. Rooms are supplied and ready.
What should be double-checked in order to identify the fire risk level for a chemical? Biohazard label HCS SDS OSHA
SDS
If you are unsure if a material or chemical is flammable, where can you check? SDS Someone else Manufacturer's label Biohazard label
SDS Manufacturer's label
Which of the following are common sense physical safety guidelines? Securing all electrical cords and cables along a wall Running in the office Never using cracked glassware Wearing gloves at all times while dealing with a patient, including obtaining the vital signs
Securing all electrical cords and cables along a wall Never using cracked glassware
Which of the following are priorities in accessing a message left on the answering machine? Staff members calling in with an emergency Patients who are canceling their appointments Patients needing a same-day appointment Physicians phoning in their coffee orders
Staff members calling in with an emergency Patients who are canceling their appointments Patients needing a same-day appointment
Which of the following is NOT considered potentially hazardous waste generated in the treatment of patients? Needles Stethoscopes Scalpels Dressings
Stethoscopes
What does the acronym TDD mean? Telephone device for the disabled Telephone device for the deaf Telecommunications device for the deaf Telecommunications device for the disabled
Telecommunications device for the deaf
Why is it important to have emergency action plan drills? They scare everyone. They ensure that all staff members know and understand their roles in an emergency. They make the fire department familiar with the office's emergency action plan. They allow you to evaluate and refine the emergency action plan.
They ensure that all staff members know and understand their roles in an emergency. They allow you to evaluate and refine the emergency action plan.
Which of the following videos may physician offices provide in the reception area? Videos that meet specific interests of the office Adult sitcoms Informative healthcare videos Videos that do not pertain to the interest of the office
Videos that meet specific interests of the office Informative healthcare videos
In an evacuation, it is important to have a plan to account for all employees and patients. have 5-6 people responsible for calling emergency responders. a designated meeting area outside the building. all hallways clear. all patients ready to go at any time.
a plan to account for all employees and patients. a designated meeting area outside the building. all hallways clear.
For building evacuation routes, halls should be wide enough to accommodate people with disabilities. be mopped daily to keep them clean. have exit lights that will work if the power fails. be clutter free. filled with staff members supervising the evacuation.
be wide enough to accommodate people with disabilities. have exit lights that will work if the power fails. be clutter free.
Acceptable payment methods in a physician's office include cash. checks. third-party checks. charge cards.
cash. checks. charge cards.
Cleaning supplies in a physician's office include cleaning solution. cleaning rags. trash bags. industrial rug cleaner.
cleaning solution. cleaning rags. trash bags.
Some patients should not sit in the main reception are due to the urgency of their illness and the possibility of a medical emergency. These include: allergic to plants. experiencing shortness of breath. feeling faint. sneezing and coughing.
experiencing shortness of breath. feeling faint.
Infectious waste includes dead skin. human tissue. used tissues. body fluids. human waste.
human tissue. body fluids. human waste.
Warning signs in laboratories should contain safety guidelines for handling of the substance. contain MSDS. list important safeguards to follow. identify any presence of biohazardous material.
list important safeguards to follow. identify any presence of biohazardous material.
Many elderly people feel cold because of increased metabolism. decreased digestion. lowered metabolism. decreased energy level.
lowered metabolism.
The three-pronged approach for a medical office's prevention program includes mitigation. detection. prevention. arbitration.
mitigation. detection. prevention.
People who are responsible for evacuating a building in case of a fire should perform a quick search. be the last to leave. be the first to leave. turn off all equipment
perform a quick search. be the last to leave
It is helpful, but not required by law, to provide a telecommunication device for hearing-impaired patients, which is called a(n) hearing aid for the deaf. concealment device for the deaf. connection device for the deaf. telecommunications device for the deaf.
telecommunications device for the deaf.
The number of fire extinguishers in an office depends on how close the office is to the fire station. what OSHA requires for that type of medical office. the size of the office and number of rooms. how many staff members are employed at the office.
the size of the office and number of rooms.
