Ch 6-10 Management

An example of judgmental performance measure is a. ranking. b. total sales. c. scrap rate. d. dollar volume of sales. e. number of units produced.

A

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____. A) people B) work processes C) organizational control systems D) organization structure E) task environment

A

Cafeteria benefits plan

Allows employees to choose from a set of optional benefits

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company. A) Recognition of the need for change B) Establishment of goals for the change C) Selection of appropriate change technique D) Planning for implementation of the change E) Evaluation and follow-up

B

A(n) (blank) is a model of organization designed based on a legitimate and formal system of authority

Bureaucracy

A (blank) worker is a person who works for an organization on something other than a permanent or full time basis

Contingent

A person who works for an organization on something other than a permanent or full time, basis is known as a(n)

Contingent worker

In the business world, the term (blank) is generally used to refer to demographic differences among people-differences in gender, age, ethnicity, and so forth

Diversity

According to the expectancy theory, which of the following conditions must be met for motivated behavior to occur?

Effort-to-performance expectancy must be greater than zero

A disadvantage of using compressed work schedules is that

Employee's have to work additional hours all the five days of the week

consumer tastes and preferences are (blank) forces that influence an organization's product line

External

Advertising, campus interviews, employment agencies, and union hiring halls are all (blank) methods

External recruiting

A(n) (Blank) occurs when a manager allows the assessment of an employee on one dimension to spread to ratings of that employee on other dimensions

Halo error

A(n) (Blank) represents a special compensation opportunity that is usually tied to performance

Incentive

A major disadvantage of incentives relative to merit systems is that

Incentive do not accumulate by becoming part of an individuals salary

(Blank) is the degree to which the various subunits must work together in a coordinated fashion

Integration

As an organization passes from one stage of the organizational lifecycle to the next,

Its coordination demands increases

(Blank) attempts to increase both the number of tasks a worker does and the control the worker has over the job

Job enrichment

A (blank) organization works to facilitate the lifelong personal development of all of its employees while continually transforming itself to respond to changing demands and needs

Learning

A(n) (blank) organization is similar to the bureaucratic model

Mechanistic

An arrangement where an employee works a traditional schedule one week and a compressed schedule the next, getting every other Friday off is called

Nine-eighty schedule

A change in an organizations culture is an example of change in the area of

Organization structure

A basic assumption on which the expectancy theory is based on is that

People do not make decisions about their own behaviors in organizations

(Blank) are the total set of work-related behaviors that the organization expects the individual to display

Performance behaviors

According to Maslow, an individual is motivated first and foremost to satisfy (blank) needs

Physiological

A tendency to be generally upbeat and optimistic, have an overall sense of wellbeing, and to be in a good mood is called

Positive affectivity

An example of a force for change in the task environment of an organization is

Pricing strategies of competitors

(Blank) are changes in the way products or services are manufactured, created, or distributed

Process innovations

A(n) (blank) is the overall set of expectations held by an individual with respect to what he or she will contribute to the organization and what the organization will provide in return

Psychological contract

(Blank) are new products, services, or technologies developed by an organization that completely replaces the existing products, services , or technologies in an industry

Radical innovations

(Blank) compares each employee with a fixed standard rather than comparison with other employees

Rating

According to the Lewis model of organization change process, refreezing involves

Reinforcing the change so that it becomes a part of the system

A(n) (Blank) is usually computerized and contains information on each employees education, work experience, and career aspirations

Skills inventory

A strong stimulus that induces stress is classified as a(n)

Stressor

A(n) (Blank) is a change in the appearance or performance of a product or service or of the physical processes through which a product or service is manufactured

Technical innovation

(Blank) consists of the conversion processes used to transform inputs into outputs

Technology

Allowing employees to spend part of their time working offsite, usually at home, is called

Telecommuting

(Blank) also contains the National Emergency Strike provision, which allows the president of the United States to prevent or end a strike that endangers national security

The Taft-Hartley Act

A change is initiated in the psychological contract between an employee and an organization if:

The organization perceives it to be fair

A virtual organization:

Typically has only a handful of permanent employees

Consequences of organizational stress include

feelings of exhaustion

A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule.

fixed interval

A manager who provides reinforcement on the basis of a particular number of behaviors, rather than on the basis of time is using a(n) ____ schedule

fixed ratio

A mechanistic organization is most likely to

have centralized authority

Compared to Type A individuals, Type B individuals are:

less likely to experience conflict with other people.

Creativity within organizations can be enhanced by

making it part of the organization's culture

a tendency to be generally downbeat and pessimistic, tend to see things in a negative way, and seem to be in a bad mood

negative affectivity

According to the motivation framework, after a worker notices an unfilled need, the next step is

searching for ways to satisfy the need

According to the Weber, in a bureaucracy

there should not be any arbitrary dismissals