Ch. 6 Quiz Questions

It is nearly impossible to tell if someone is pseudo-listening because they rarely give themselves away. T or F?

False

Selective listening is effective because we focus on the most important parts of a message. T or F?

False

The costs of poor listening in the workplace are minimal. T or F?

False

Not surprisingly, people who engage in ambushing tend to arouse defensiveness in others

True

Repetition, mnemonics, and regrouping are all ways to help us remember what we hear. T or F?

True

The only guidelines in listening for pleasure are to be mindful and control distractions. T or F?

True

Randy says "I am really bummed out about not getting any job offers." His roommate Lance responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of

paraphrasing

Effective listening is easy, relaxing, and requires little effort on the part of the listener. T or F?

False

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as

Message complexity

A form of nonlistening is ____, which involves focusing only on particular parts of a message

Selective listening

External Obstacles to listening include message overload, message complexity, and noise. T or F?

True

Monopolizing is detrimental to both the person who is being neglected and the person who is dominating the conversation. T or F?

True

What kind of nonlistening actually involves listening very carefully to a message?

ambushing

A form of nonlistening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is called

defensive listening

While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on". Judy is using ....

minimal encouragers

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing which listening obstacle?

noise

While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, she listens attentively. This is an example of what form of non listening?

selective listening