Ch 7 & 8

According to this model you go through four stages of change: comfort, denial, confusion, and renewal

Janssen's Model of Change

is a quick fix to a process irritant; a simple answer to an obstacle in an individual process

Just Do It

This change is generally the easiest change to bring about. Change at this level occurs after acquiring new information

Knowledge, Mayo's Four Levels of Change

Changing this is more challenging than change at the previous levels because people don't like to change the way they do things

Individual Behavior, Mayo's Four Levels of Change

techniques to take an Airman or an entire organization from a state of transition to a stable and productive state. Used in the Unfreezing cycle

Burn the Bridge, Evidence stream, Institutionalization, New Challenge, Rationalization, Socializing

Name the five individual reactions to change

Innovators, Early Adapters, Early Majority, Late Majority, Laggards

focuses on generating efficiencies and improving combat capabilities across the Air Force and applies to all processes associated with the Air Force mission

AFSO 21

What is the relationship between AFSO 21 and the Eight-Step Problem Solving Process

AFSO 21 is about constantly finding efficiencies to channel saved monies toward improving combat capabilities across the Air Force, and the Eight-Step Problem Solving Process is a team-centered, systematic, common-sense problem solving approach aimed at increasing combat capability, making Air Force units more effective and efficient, and enhancing and enabling the Warfighter

Define Adaptability.

Adaptability is the ability to adjust self to changed, unexpected or ambiguous situations by actively seeking information and by demonstrating openness and support of different and innovative change ideas."

Are responsible for implementing change initiated by the change sponsor

Change Agent

is a proactively coordinated and structured period of transition from situation A to situation B using a systematic approach that addresses planning for the change, implementing, monitoring, and controlling the change effort, and effecting the change by minimizing resistance through the involvement of key players and stakeholders...resulting in lasting change within an organization.

Change Management

Initiate change because they have the power to determine why, when, and how changes occur

Change Sponsor

Roles in the Change Process

Change Sponsors, Change Agents, and Change Targets

Are those key players and stakeholders who actually undergo the change, the ones most affected by the new policies, procedures, etc

Change Target

List three adaptability skills you can improve to develop flexibility

Cognitive Development, Emotional Development, Dispositional Development

Changes in this are more difficult to make because this level is characterized by strong positive or negative emotions

Attitude, Mayo's Four Levels of Change

An example of _______________________ ________________________ is having a working Plan A; while having a Plan B, C, and D or in other words, having the ability to have multiple scenarios in mind so that changes can be made due to changed, unexpected, or unclear situations

Cognitive Flexibility

Name the three elements of adaptability.

Cognitive Flexibility, Emotional Flexibility, Dispositional Flexibility

is the strategic, never-ending, incremental refinement of the way you perform tasks

Continuous Improvement

Systematic decision analysis forces you to stand back from the situation and evaluate what four components?

Decision Statement, Determine Objectives, Locate Alternatives, Risk Analysis

Define decision making

Decision-making is the mental (cognitive) process that results in the selection of a course of action from among several alternative scenarios

What purpose does the Decision Statement accomplish in the decision making process?

Determines your objectives and provides a specific level of success or resolution

Name the two change cycles

Directive Change Cycle and the Participative Change Cycle

A leader who displays _______________________ _________________________ operates from a place of optimism grounded in realism and openness. They acknowledge bad situations while imaging a better future, at the same time

Dispositional Flexibility

NCOs with _______________________ ________________________have the ability to change their approach to dealing with their own and others' emotions

Emotional Flexibility

This change is the hardest level of change especially if you have to change customs and traditions that have been around for many years

Group Behavior, Mayo's Four Levels of Change

are more complex and involve a cross functional team to ensure that identified improvements are incorporated into the day-to-day operations of an organization.

High Value Initiatives (HVI)

Make energy conservation a consideration in everything you do

Improve energy efficiency, AFS0 21's five desired effects

Quicker response time to the Warfighter

Improve response time and agility, AFS0 21's five desired effects

All assets available at a greater rate from aircraft, to information technology, to range, space, etc.

Increase critical equipment, AFS0 21's five desired effects

Doing more of the right things with rates the same or less effort

Increase productivity of your people, AFS0 21's five desired effects

usually last a week and apply a series of problem solving steps to determine root causes of problems, eliminate waste, set improvement targets, and establish clear performance measures to reach desired effects.

Rapid Improvement Events (RIE)

Cognitive Flexibility does 3 things:

Scanning the environment, Developing an understanding, and create strategies

Name the four distinct processes within the Kepner-Tregoe Problem Solving and Decision Making process

Situation Appraisal, Problem Analysis, Decision Analysis, Potential Problem Analysis

Reduce injury rates, increase people safety, and safe use of materiel assets

Sustain safe and reliable operations, AFS0 21's five desired effects

How would you summarize System 1 Reactive Thinking?

System 1 Reactive Thinking is thinking that relies heavily on situational cues, prominent memories, trial and error, and heuristic thinking (discovering solutions for self) to arrive quickly and confidently at judgments, particularly when situations are familiar and immediate action is required

How would you summarize System 2 Reflective Thinking?

System 2 Reflective Thinking is broad and informed problem-solving and deliberate decision making. It is useful for judgments in unfamiliar situations, for processing abstract concepts, and for deliberating when there is time for planning and more comprehensive consideration

What is the importance of distinguishing causes from symptoms and identifying primary causes?

The better you understand the problem, the better the solution. Only by thoroughly evaluating a problem are you able to judge the impact of selected and alternative solutions

Name the phases of organizational change

Unfreezing, Changing, Refreezing

What is the relationship between OODA Loop and the Eight-Step Problem Solving Process

You can never accomplish S-1 thinking and S-2 thinking independently. The two systems work together in a "push pull" fashion with S-2 being the initiator. When encountering a familiar situation, System 1 Thinking is used to quickly run through all four steps of the OODA Loop. When you encounter an unfamiliar situation, System 2 Thinking comes into play, which requires a systematic and deliberate process for solving problems such as the Eight-Step Problem Solving Process