Ch 8 principles of management

Willow, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.

True

According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals.

False

Optimistic people view challenges as opportunities to influence decisions

True

_______ is the arrangement of having discrete parts of a task done by different people.

division of labor

Victoria, a shift manager in a shoe factory, directly supervises 40 employees on her shift. The 40 workers who report directly to Victoria represent her

span of control

For a company making advanced technology, with highly specialized components, a customer divisional structure would be more effective than a modular structure.

False

The IT network that allows for the movement of organizational information within that company is known as the organizational structure

False Organizational structure is a formal system of task and reporting relationships that coordinate and motivates an organization's members so that they can work together to achieve the organization's goals.

Georgie's orchard, a firm that grows, processes, and cans peaches uses a _ structure that separates workers based on their task or special skills

Functional

The chain of command is also known as the

hierarchy of authority

A company dress code and award ceremonies would be part of

observable artifacts

Two advantages of decentralization are that (1) managers are encouraged to not solve their own problems, but rather to ask for assistance as soon as possible, and (2) decisions are made more slowly, because they are discussed at a higher level of management.

False

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.

True

Maritime industries is a federal contractor that makes navigation equipment... adhovacy culture

False

After three patients sued Guardian Manor, an assisted living facility, for neglect, missing medications, and improper nutritional offerings, Ivana, the CEO, wants to encourage employees to speak up more and to be comfortable voicing concerns. Which of the following would be encouraged by Ivana?

George tells a story about a time when Guardian Manor was first starting out and how the employees banded together.

Octavia wants a job that she is good at and that she is happy to go to each day. Octavia would be well-served to understand a company's internal context before accepting a job offer.

True

Sadiya, who owns a dance studio, consistently reminds her employees that dance lessons are a luxury for customers, so they should be both informative and fun. By making these statements, Sadiya is

explicitly stating values and norms preferred by her organization.

________ is a control mechanism for making sure the right people do the right things at the right time.

hierarchy of authority