Ch.10 Assessment

diagnosis

As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ______ stage of OD.

treatment or intervention

Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. Lamar is conducting the ______ stage of the OD process.

they will hardly be upset or not be upset at all

As owner and senior accountant at a tax preparation firm, Ben is changing the work schedule of all employees, including managers and accountants, for the months of March and April, the company's busiest time. He is requiring everyone to work on weekends, just as he has during the tax-preparation season for the last ten years. How does Ben predict the employees will react?

as part of the creation of the innovation strategy

At what point during the innovation system process would management invest resources in innovation and generate employee commitment to innovation?

process

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a(n) ______ innovation.

evaluation

A year after she assisted Interior Heating and Lighting in making changes to an employee incentive plan, Coral, an OD consultant, is visiting the company to determine if the changes were helpful. Coral will compare sales and turnover data from the last three years to the current year. Coral is in the ______ stage of the OD process.

evaluation

________ is the process by which a company determines if the intervention made a positive or negative difference

radically innovative

Beam Satellite Network has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. Beam hopes this practice will give it an advantage over the competition, none of which have adopted such a practice. Beam Satellite Network is introducing a(n) ______ change.

shareholder, customer, and market changes

Firms such as Patagonia and Seventh Generation actively collect information about customer preferences and try to address them in their new products. Patagonia and Seventh Generation are actively trying to adapt to

adapting to mergers

Fran's Crazy Salts has just been bought by Allspice. Employees are unsure of what that will mean for their jobs, as Allspice already has a competent workforce. As a result, many employees have started to call out sick and have begun to look for other jobs. Fran's Crazy Salts should use a change agent to address

innovative

Fresh and Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of __________ change.

the marketplace becoming more segmented and moving toward more niche products

In the Internet Age, retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products; yet small sales, one or two rather than millions of items at a time, can produce big profits. This development is an example of

Krystal will say she is a product innovator

Krystal works in the cosmetic industry. She is tasked with creating new perfumes, colognes, and lipstick colors annually. Her daughter has asked her to come to her school and present at career day, as she thinks what her mom does is cool and fun. How will Krystal describe what her mom does?

innovative

_________ change introduces a new practice to an organization but one that is not new to the industry

any change he made would have an impact across the entire organization

Matthias wants to change the reward system to be more team-focused and less individual-focused. He has met with managers at each level, put out an e-mail blast to all employees so no one would be expecting the employee of the month announcement, and he posted the criteria that would be evaluated by a team for the reward. He thought he had covered all of his bases, so when he received an anonymous e-mail from an upset employee about the change, he was caught off guard. What did Matthias NOT realize would be an impact of the change?

fosters an innovative culture and climate that permits experimentation, risk taking, and failure

Salon Products recently introduced a new all-natural shampoo. Logan, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Logan should

technological

Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) __________ advancement or force.

innovative

South Beach Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At South Beach Insurance, the new program represents ________ change.

process

The business management department at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The business management department is implementing a(n) ______ innovation.

wait until 2018 and see what the turnover rate is at the end of that year

The human resource manager at Creative Minds Inc. has just calculated that the employee absenteeism rate for 2017 is 18 percent higher than it was in 2016, and the turnover rate increased 20 percent over the same time period. Which of the following is NOT an option she should consider for improving the situation?

technological

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. The invention of the machine for making plastic corks is an example of a(n) ______ advancement.

organizational behavior specialist

The two cofounders of Impact Technology, a data-storage firm in Research Triangle Park, North Carolina, were feuding with each other because one founder couldn't stick to his decisions, which drove the other founder crazy. Who should work with the warring executives in separate sessions to solve the problem?

organizational development

_______ is a set of techniques used for implementing planned change to make people and organziations more effective

product

a technological innovation that improves the performance and speeed of a computer's operating system would be considered a(n)___________ innovation

give employees new information, perspectives, and models for behavior

during Lewin's changing stage, managers should

encourage and reinforce the desired change in the employes

during Lewin's refreezing stage, managers should

least threatening

employees are likely to see an adaptive change as

it allows for experimentation, failure, and risk taking

how do you know if a company fosters an innovative culture and climate?

single interventions

in organizational development, what type of interventions is NOT reccomended for use

single intervention

which of the following circumstances is less unlikely to increase the success of OD

employees who possess intrinsic motivation

which of the following factors. increases an organization's ability to innovate

philanthropic strategies

which of the following is NOT a component of an innovation system

the gender of the change agent

which of the following is NOT a factor that affects the level of resistance to change

"I am right, and I can do it the way I please"

which of the following is NOT a self-affirmation

Mirabel explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.

which of the following is an example of a proactive change

knowledge work jobs

which of the following jobs are least likely to be taken over by automation