ch17

1. There is only one definition of team building. a. True b. False

b

12. Which type of team-building program is designed to clarify the purpose of the team? a. Role clarification b. Goal-setting c. Interpersonal process skills d. Problem solving

b

15. Research suggests that ________% of training actually transfers to the work environment. a. 1 b. 10 c. 25 d. 70

b

16. __________ is used to increase the flexibility of team members, by having them trained in the technical skills of two or more jobs. a. Assertiveness training b. Cross-training c. Team resource management d. Interpositional training

b

2. Research has demonstrated that team-building programs are largely ineffective. a. True b. False

b

5. When providing team training, it is better to train members individually. a. True b. False

b

6. Research suggests that most skills learned in training are transferred to the work environment. a. True b. False

b

7. Teamwork training programs can address interpersonal issues but not performance issues for a team. a. True b. False

b

8. It is not possible to evaluate the effects of team building against a set of criteria, as team-building success is based upon perceptions of those who participate. a. True b. False

b

9. All team building should take place in the team's actual work environment to be effective. a. True b. False

b

3. Team-building programs are often not used by organizations because: a. research shows they are not effective. b. managers are uncertain about the benefits of team building. c. the programs are very expensive to conduct. d. team members usually already have sufficient group process skills.

B

8. When there are personality clashes between team members, effective team building would involve: a. getting rid of one or both of the members. b. helping team discuss expectations to negotiate an agreement between conflicting members. c. referring members to therapy. d. breaking up the team.

B

1. Which of the following is FALSE about what team building means? a. It is an organizational development intervention. b. There is not a single perspective. c. The best definition values social relations over performance. d. The variety of perspectives reflects different goals.

C

18. Action learning trains team members to: a. develop skills that can be used in a variety of roles. b. develop assertive skills. c. learn how to analyze and solve real-life problems in their organizations. d. develop shared mental models.

C

20. Which of the following is NOT a component of an acting learning program? a. Learning is built around a real problem or issue that needs solving. b. A learning coach encourages reflection. c. A learning coach provides the team with solutions to the problem. d. The team takes action to solve the problem or issues.

C

7. Which of the following is a NOT symptom of an ineffective team? a. Constructive handling of conflict b. Lack of involvement from team members c. Ineffective meetings with low participation d. High dependence on the leader

a

10. Action learning combines training with creative problem solving of real-life issues. a. True b. False

a

11. Asking team members to analyze their work situations and identify what other people could do to improve their effectiveness is part of the _______type of team-building program. a. role clarification b. goal-setting c. interpersonal process skills d. cohesion-building

a

14. Team resource management is training to develop competencies so a team can operate effectively under _________ conditions. a. stressful b. unsafe c. changing d. uncertain

a

19. Which of the following type of training is self-managed? a. Action learning b. Cross-training c. Team resource management d. Interpositional training

a

3. The first step in training is to conduct a needs assessment. a. True b. False

a

4. Evaluation studies show team-building techniques focused on __________ are most effective for improving performance. a. task issues b. morale boosting c. role clarification d. goal-setting

a

4. Interpositional training leads to shared mental models. a. True b. False

a

5. Evaluation studies measure the impacts of team building on all of the following EXCEPT ___________ criteria. a. cognitive b. affective c. job satisfaction d. performance

c

6. Which of the following is NOT a criterion for effective teams? a. Goals and values are clear b. Climate of trust and support c. No conflict about task issues d. Effective problem solving

c

9. Which of the following is NOT a type of team-building program? a. Role clarification b. Goal-setting c. Team therapy d. Cohesion building

c

10. Which type of team-building program fosters team spirit and builds interpersonal connections among team members? a. Role clarification b. Goal-setting c. Interpersonal process skills d. Cohesion building

d

13. Getting team members to work together for a charity, such as Habitat for Humanity, is which type of team building program? a. Role clarification b. Goal-setting c. Interpersonal process skills d. Cohesion building

d

17. Which type of training leads to shared mental models for the team? a. Assertiveness training b. Cross-training c. team resource management d. Interpositional training

d

2. Which of the following should organizations NOT consider when planning on team building? a. The organization's culture b. The organization's reward system c. Support from top management d. Whether team building is still a fad

d