Chapter 03: Understanding the Organization's Environment

Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.

buyers

A manifestation of Southwest Airlines' _______________ is the way in which it allows passengers to choose their own seat. technological dimension globalization culture physical work environment

culture

When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to? Culture Employees Board of directors Owners

culture

Advertising that highlights BP's commitment to sustainable energy sources, such as biofuels

customers

Facebook acquired Instagram.

competitors

Verizon claims to have the largest and most reliable mobile network in the country.

competitors

Increased regulation of banks and mortgage lenders regarding the loans they issue

General environment

Employees' ability to choose among several types and styles of desk chairs

Internal environment

The "11 people who supervise management" constitute which aspect of the internal environment? Owners Board of directors Employees Culture

board of directors

A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.

competitors

A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by ___________________ who already have established relationships with suppliers and customers. competitors strategic partners regulators owners

competitors

Declining tourism along the entire coastline of the Gulf of Mexico

economic

When the scenario refers to "new workers," it is referring to which aspect of the internal environment? Employees Owners Board of directors Culture

employees

An organization's culture often begins with the company's _____________ . founder mission statement rules board of directors

founder

The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.

new entrants

If an organization wants to inspire workers to be more enthusiastic about their work, which aspect of its environment is it most likely to change? Technological dimension Physical work environment Organizational culture Economic dimension

organizational culture

What role do the shareholders play in Northern Trust's internal environment? Employees Board of directors Owners Culture

owners

If an employee commutes to an office building to work, the office is part of the organization's ______________________________. culture physical work environment

physical work environment

The Environmental Protection Agency (EPA) monitoring the level of oil contamination in the Gulf Coast region

regulators

Increased public concern over environmental impacts of the energy industry

sociocultural

An alliance between the University of Texas at Austin and BP to support leading-edge oil and gas industry research projects

strategic partners

AT&T, a cable provider, merged with DirecTV, a satellite provider.

substitutes

A potential BP vendor documenting that it meets BP's environmental and ethical standards

suppliers

Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.

suppliers

Facebook is funding the development of infrastructure that will provide Internet access in developing countries.

suppliers

Development of new methods to measure oil pressure in deep-sea wells after existing mechanisms had failed

technological

Top Dog Academy is a dog day care provider. Which issues are part of its general environment? Check all that apply. As consumer confidence improves, people feel they have more discretionary income. PetCube is a technological innovation that provides dogs with a safe environment for play at home even when owners are away. People increasingly acknowledge the role of pets as part of the family. Five other dog day care centers operate within 30 miles of Top Dog Academy.

As consumer confidence improves, people feel they have more discretionary income. PetCube is a technological innovation that provides dogs with a safe environment for play at home even when owners are away. People increasingly acknowledge the role of pets as part of the family.

Which of the following has contributed to the increased diversity in the labor force? Age discrimination The minimum wage Changing demographics

Changing demographics

Which of the following statements about culture are true? Check all that apply. Cultural problems can arise when two companies with different cultures merge. A major way to shape culture is by bringing outsiders into important leadership positions. Only those who supervise others need to understand organizational culture. Culture can be maintained by rewarding and promoting people whose behaviors are desired.

Cultural problems can arise when two companies with different cultures merge. A major way to shape culture is by bringing outsiders into important leadership positions. Culture can be maintained by rewarding and promoting people whose behaviors are desired.

Shifts in economic and political power between countries

General environment

Auditors from the Internal Revenue Service (IRS) sent to review a company's tax records

Task environment

One employee telling another, "It's just the way we do things around here—it's our organizational culture."

Internal environment

Because 68 percent of Google's workforce is male and about 90 percent is White or Asian, what can be inferred about decision making at Google? It is not sufficiently supported by technical expertise. It is less than optimal. It is centered on the United States.

It is less than optimal.

Other oil companies increasing their market share while BP focused its resources on addressing the oil spill

competitors

The resources over which a company and its ___________________ vie include raw materials, access to capital, or real estate for a store location. strategic alliances customers suppliers competitors

competitors

An organization that seeks a competitive advantage will work to establish a workforce ___________________________. with a variety of family structures, abilities, and ethnic backgrounds with about equal numbers of women and men but few other differences that is older on average than the population in which most employees have had the same experiences

with a variety of family structures, abilities, and ethnic backgrounds