Chapter 05: Concept Check Quiz

In the context of business presentations, which of the following actions is most likely to help mitigate speech anxiety? a. Taking a sip of water b. Hyperventilating c. Picking a person in the audience and fixing them down with a cold stare d. Focusing on one's own nerves rather than the needs of the audience

a. Taking a sip of water

Which of the following is a way to make PowerPoint presentations more effective? a. Using pictures and graphics to emphasize key points b. Reading out the material included on each slide to keep the audience focused c. Keeping the number of slides to a minimum by combining 10 points on each slide d. Using ample animation to break the presentation's monotony

a. Using pictures and graphics to emphasize key points

In a business message, _____ often undermine the writer's credibility and distract the reader from the intended meaning of the written message. a. grammatical errors b. personal pronouns c. common words d. contracted words

a. grammatical errors

To write high-impact and must-read messages, effective writers should at first consider the: a. needs of the audience. b. style of the message. c. length of the message. d. usage of bulleted lists.

a. needs of the audience.

During face-to-face communication, _____. a. the maximum meaning comes from body language. b. there are no perceptual barriers to communication. c. facial expressions do not impact the effectiveness of the message. d. tone of voice is the least important aspect of message delivery.

a. the maximum meaning comes from body language.

In the context of various communication channels, which of the following statements is true of email? a. It conveys nonverbal cues effectively. b. It can be used to convey the same message to many people. c. It can be used when you want a quick response from the receiver. d. It is the best channel for communicating controversial content.

b. It can be used to convey the same message to many people.

Which of the following statements is true of communication barriers? a. Studies show that communication barriers are exclusive to written communication. b. Some companies have built-in barriers to effective communication. c. Active listening is a common cause of communication barriers. d. Effective communication is not subject to the audiences' perception.

b. Some companies have built-in barriers to effective communication.

One way to deal with hostile questioners is to: a. reestablish eye contact with them after answering their questions. b. agree to disagree if they insist on following-up. c. not give up and defend your point till the end. d. tell them in no uncertain terms to back off.

b. agree to disagree if they insist on following-up.

One of the most common mistakes made when delivering a presentation is: a. the insertion and use of minimal special effects. b. including too many key ideas in the body of the presentation. c. using a combination of visual and oral presentation techniques. d. picking friendly faces in the audience and imagining speaking to them.

b. including too many key ideas in the body of the presentation.

While using block paragraphs in a business message, one should: a. leave no space between paragraphs. b. not indent the first sentence of the paragraph. c. use headings between each paragraph. d. not use double space between paragraphs.

b. not indent the first sentence of the paragraph.

Successful business communication involves: a. words that suggest stereotypical attitudes toward a specific group of people. b. seeking and understanding feedback from your audience. c. introducing multiple key points often to keep the audience interested. d. a message with minimum verbal cues.

b. seeking and understanding feedback from your audience.

In the context of communication channels, reports are the best channel to use when a person: a. needs a communication channel with high channel richness. b. wants to communicate lengthy or detailed information. c. has to communicate controversial content. d. wants a quick response regarding relatively simple issues.

b. wants to communicate lengthy or detailed information.

Laurel saw an advertisement on an employment website for the position of a security guard. It specified that the applicant must be at least six feet in height, and he must weigh at least one hundred and eighty pounds. Which of the following biases is illustrated in this advertisement? a. Racial bias b. Nationality bias c. Gender bias d. Age bias

c. Gender bias

Which of the following communication channels should be used when the content to be communicated is controversial? a. Memos b. Texting c. Telephone conversations d. Voice mails

c. Telephone conversations

In the context of the various communication channels, voice mail: a. exhibits a very high channel richness and transmits ample nonverbal cues. b. is the best channel to convey messages with controversial content. c. is used when a sender does not need a record of his or her message. d. requires an immediate response alongside a spontaneous dialogue.

c. is used when a sender does not need a record of his or her message.

In the context of writing high-impact messages, when conveying a message that is likely to make the recipient feel negative, the email structure should: a. omit the rationale and focus on the impact of the message. b. present the bottom line at the beginning. c. present the rationale before the bottom line. d. contain an apology for any inconvenience caused at the beginning and at the end.

c. present the rationale before the bottom line.

To strike the right tone in a business message, a good practice while drafting an email is to: a. avoid contracted words. b. avoid the active voice. c. use personal pronouns. d. use uncommon words.

c. use personal pronouns.

In the context of creating and delivering successful verbal presentations, an effective dynamic delivery is characterized by: a. inconsistent eye contact. b. frequent apologies. c. varied body language. d. verbatim reading of content.

c. varied body language.

_____ is a preconception about members of a particular group. a. Minimalism b. Propensity c. Pragmatism d. Bias

d. Bias

In the context of nonverbal communication, which of the following indicates integrity, trust, and respectful attention within American culture? a. A high-pitched voice b. A shy smile c. Leaning forward when listening d. Sustained eye contact

d. Sustained eye contact

In the context of communication barriers, _____ can include everything from how you greet colleagues and establish eye contact to how you handle disagreement, eat business meals, and make small talk at meetings. a. organizational barriers b. language barriers c. physical barriers d. cultural barriers

d. cultural barriers