Chapter 1

Abby, the CEO of Little Angel Photography, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

controlling

In _____, managers evaluate how well the organization is accomplishing its goals

controlling

In _____, managers evaluate how well the organization is accomplishing its goals.

controlling

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise. The company innovated a new product with unique value. This is an example of using

core competency.

Which of the following is a primary concern of top managers?

deciding which goods a company should produce

Which of the following does planning involve in an organization?

developing strategies for how to achieve high performance

Marisa informs employees about changes taking place in the external and internal environments. She explains how the changes will affect them and the organization. According to Mintzberg, she is playing the role of a(n)

disseminator.

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

disturbance handler.

MaryAnn supervises 15 people in her department. She recently met with her superiors to discuss her performance as a supervisor. Getting this feedback will help her develop her _______ skills

human

The general ability to understand, alter, lead, and control the behavior of other workers is a _____ skill.

human

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

leading

SkyGen, an airlines company, appointed an engineer to be the link between the company's R&D department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by SkyGen to be the link between the company's R&D department and the government contractor is playing the role of a

liaison.

Which of the following is a consequence of restructuring?

loss of jobs

The PRP Company manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

low-quality product that customers do not want.

Emma is a highly efficient manager. This implies that she

minimizes the amount of input resources without compromising quality.

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals

organization

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

organizing

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

Its product manager achieves company goals but uses resources inadequately.

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town?

Its product manager chooses the wrong goals to pursue and uses the resources wisely.

Robert is the product manager at Digital Digs, LLC, a company that manufactures computer accessories. He is known for his effectiveness and efficiency, qualities that are highly regarded in the company where he works. Which of the following can be fittingly inferred with regard to Digital Digs?

Its products meet consumer needs at a price they can afford.

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements?

Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals

Leading

_____ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony

Leading

_____ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

Technical

Which of the following is a consequence of empowerment?

an increase in performance

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities

Empowerment

_____ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

Competitive advantage

_____ is the measure of how productively an organization uses its resources to achieve a goal.

Efficiency

Which of the following is true of top managers?

They have cross-departmental responsibility

Which of the following is true of first-line managers?

They work in all departments or functions of an organization

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

Turnaround management

A company with a high level of efficiency and low level of effectiveness is most likely to produce

a high-quality product that customers do not want.

A company that specializes in making computer accessories has its managers concentrate on improving the quality of one of their products. The new product is more advanced than those of their competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than their competitors

building a competitive advantage

A company that specializes in making computer accessories has its managers concentrate on improving the quality of one of their products. The new product is more advanced than those of their competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than their competitors.

building a competitive advantage

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n)

entrepreneur.

To increase effectiveness, middle managers

evaluate whether the organization's goals are appropriate.

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to Mintzberg, he is performing the role of a

figurehead.

Middle managers are responsible for

finding the best way to use resources to achieve organizational goals

Supervisors are also referred to as _____ managers.

first-line

Marietta is the product manager at Fireflies Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decided to take advantage of the latent demand in the market. Marietta knew that she was taking a risk by committing organizational resources to pursuing this idea, but was confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task can Marietta be said to be performing?

planning

The Clear Image Devices Company designs and develops imaging equipment. It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

product that customers want, but that is too expensive for them to buy.

Because of financial problems in the organization, using ________, the top management of an investment bank decided to reduce the number of middle managers by 10 percent.

restructuring

Due to declining global sales, Makeown Ventures Inc. announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of

restructuring

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his _____ skills.

technical

Apple Computer's Supplier Responsibility Progress Report describes the extensive measures it takes throughout its global supply chain to ensure

that workers are treated fairly.