Chapter 1

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

A) First line managers

In the context of Mintzberg's interpersonal roles, managers who take the _____ role motivate and encourage workers to accomplish organizational objectives.

A) Leader

The CEO of Midwestern Sweets is often sits on the boards of other companies to share perspectives. The CEO performs the interpersonal role of a _____.

A) Liason

_____ hold positions like plant manager and regional manager.

A) Middle Managers

Lara is a middle-level manager for the publishers of Free Spirit, a women's magazine. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does Lara perform?

A) Monitor

A business school administrator is determining how the classes will be scheduled, which rooms to allocate, and who will teach each specific class. Which management function does this exemplify?

A) Organizing

The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

A) Organizing

It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance.

A) Top managers

First-line managers are the only managers who do not supervise other managers.

A) True

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to change.

A) True

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

A) True

Management is getting work done through others.

A) True

Team leaders are responsible for managing both internal team relationships and their team's external relationships with other teams, departments, and divisions in a company.

A) True

Top managers are responsible for creating a climate for change in an organization.

A) True

MCRS Inc. realized that there were some technical defects in the new manufacturing plants it was building. Technical specialists were sent to the site to correct the issues. This scenario illustrates the _____ function of management.

B) Controlling

_____ refers to monitoring progress toward goal achievement and taking corrective action when needed.

B) Controlling

In the context of decisional roles, managers who assume the _____ role respond to pressures and problems so severe that they demand immediate attention and action.

B) Disturbance handler

First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing strategies for achieving these objectives.

B) False

Middle managers engage in plans and actions that typically produce results within a short time period.

B) False

The three interpersonal sub-roles are monitor, disseminator, and spokesperson.

B) False

The typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager.

B) False

There are four decisional sub-roles: entrepreneur, disturbance handler, resource allocator, and negotiator.

B) False

Top managers are the managers responsible for facilitating team activities toward goal accomplishment.

B) False

Mike supervises operations on an assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Mike would be categorized as a _____.

B) First-line manager

According to Mintzberg, which of the following is one of the three major roles managers fulfill while performing their jobs?

B) Interpersonal roles

In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises.

B) Negotiator

_____ involves determining organizational goals and the means for achieving them.

B) Planning

____ is defined as getting work done through others.

B) management

According to Mintzberg, managers in the _____ role perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities.

C) Figurehead

_____ hold positions like office manager, shift supervisor, or department manager.

C) First-line managers

As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in?

C) Leading

In the _____ role, managers decide who will get what kind of capital and how much capital they will get.

C) Resource allocator

Stay Live!, a celebrity magazine, realized that there was a factual error in one of its issue. The magazines were swiftly retracted before it becoming a big problem. Which management function was used here?

D) Controlling

Jane, the CEO of Noble Inc. regularly interacts with her employees to give them all the necessary details about the company goals and objectives. She also shares information about how the company is performing in the industry. In the scenario, Jane is performing the managerial role of a _____.

D) Disseminator

Which of the following is an example of an interpersonal role?

D) Figurehead

Typical responsibilities of _____ include coordinating and linking groups, departments, and divisions within a company.

D) Middle managers

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, determine the site of the event, and decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of _____ .

D) Organizing

In the context of Mintzberg's information roles, managers in the _____ role share information with people outside their departments or companies.

D) Spokesperson

FREX Enterprises is a company that manufactures dental surgery equipment. The company has experienced excessive financial losses during the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

D) Top Management

_____ are executives responsible for the overall direction of the organization.

D) Top managers

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role.

D) disseminator

Tim, the CEO of Gamma LLC. informed his employees that the company will develop new products that would lead to organizational growth in a changing environment. The decisional role taken on by Tim was that of a(n) _____.

E) Entrepreneur

A ____ for a fast-food restaurant would be responsible for giving instructions to the staff and for setting up weekly work schedules.

E) First-line manager

A marine drill instructor is motivating new recruits to challenge themselves. Which management function is he engaged in?

E) Leading

_____ monitors and manages the performance of the subunits and individual managers who report to them.

E) Middle management

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

E) Negotiator

In the _____ role, managers adapt themselves, their subordinates, and their units to change.

E) entrepreneur

Which of these functions is exclusive to a top manager?

a. Establishing a positive organizational culture that encourages employees to be passionate about their clients

Which of the following statements is true about first-line managers?

a. They are responsible for teaching entry-level employees how to do their jobs.

First-line managers will most likely have to:

a. encourage, monitor, and reward the performances of their employees.

Team leaders typically:

a. facilitate team activities towards goals.

Middle managers will most likely have to:

b. implement the changes generated by top managers.

Which of the following statements is true about planning?

c. It helps improve performance.

Middle managers typically:

c. plan and allocate resources to meet objectives.

Which of the following typically is NOT performed by top managers?

d. Teaching and training employees to do their jobs

A team leader is responsible for:

e. managing external and internal team relationships.