Chapter 1 & 2 Quiz

Which of the following types of system would you use to manage relationships with your customers? (from Chapter 2)

CRM

Which of the following would not be a complementary asset for a solar panel manufacturer? (from Chapter 1)

Centralized hierarchical decision making

Which of the following would not be used as an input for an information system? (from Chapter 1)

Digital dashboard

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: (from Chapter 1)

information technology (IT) infrastructure.

According to the chapter case, ABB decided to switch from its existing corporate intranet for all of the following reasons except: (from Chapter 2)

the intranet was too expensive to maintain.

All of the following are examples of business intelligence systems except a system that: (from Chapter 2)

tracks the flows of materials in a factory.

Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface? (from Chapter 2)

ESS

Maintaining the organization's financial records is a central purpose of which main business function? (from Chapter 1)

Finance and accounting

Which of the following is not one of the current changes taking place in information systems technology? (from Chapter 1)

Growth in the PC platform

Which main business function is responsible for maintaining employee records? (from Chapter 1)

Human resources

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true? (from Chapter 2)

It took six months to implement a working system at Plan International's international headquarters.

Personnel who design new products or services for a firm belong to which level of a business hierarchy? (from Chapter 1)

Knowledge workers

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? (from Chapter 1)

Management information systems

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? (from Chapter 1)

Managerial decision making

Producing a bill of materials is a business process in which of the following functional areas? (from Chapter 2)

Manufacturing and production

Which of the following is an example of raw data from an automobile manufacturer? (from Chapter 1)

One Subaru Outback sold July 27, 2016 in Mohegan Lake, New York for $24,000

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? (from Chapter 1)

Operational excellence

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution? (from Chapter 2)

SCM

Which of the following is an example of a business using information systems to create a new product? (from Chapter 1)

Apple's creation of the iPod

Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? (from Chapter 1)

The World Wide Web