Chapter 1; Chapter 2

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output.

Henri Fayol's __________ provide the foundation for the __________ used in today's businesses.

Five duties of management; four functions of management.

__________ pioneered the use of motion studies as a management tool.

Frank and Lillian Gilbreth.

Who is known as the father of scientific management?

Frederick Taylor.

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

Interpersonal, informational, and decisional.

The behavioral (or human resource) approach to management basically assumes that __________.

People at work will seek satisfying social relationships, respond to group pressures, and search for personal fulfillment.

Maslow's hierarchy of human needs theory includes which of the following needs?

Physiological, safety, social, esteem, and self actualization.

The __________ principle, as defined by Henri Fayol, states there should be a clear and unbroken line of communication from top to bottom in the organization's hierarchy of authority.

Scalar chain.

According to Robert Katz, the managerial skills LEAST important to a top manager are:

Technical skills.

According to Robert Katz, the essential skills of management can be grouped into three categories. These categories are:

Technical, human, and conceptual.

Which one of the following statements about bureaucracy is true?

The work of Max Weber still has a major impact on the present trends and directions of management.

__________ are responsible for the performance of the organization as a whole or for one of its major parts.

Top level managers

According to McGregor, Theory Y managers tend to see their subordinates as __________.

Willing to work, willing to accept responsibility, capable of self direction, capable of self control, imaginative, and creative.

An organization is a __________.

collection of people working together to achieve a common purpose

OFC is a small, family-owned business that manufactures and markets fruit spreads. Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees. Each employee samples the spread and evaluates its quality. This is an example of ___________.

controlling

According to Robert Katz, the degree of importance associated with __________ skills remains relatively consistent across all levels of management.

human

Inspiring and motivating employees to work hard and supporting their efforts to fulfill plans and accomplish objectives describe the management function of:

leading

Setting performance objectives and determining the action steps for accomplishing them describes the management function of __________.

planning

The four basic functions of management are __________.

planning, organizing, leading, and controlling.

Anthony has been watching some of his employees sort and put inventory into storage bins. It appears to him that significant time and effort are being wasted in this process. Anthony decides to analyze the workers' overall task and then select and train workers for specific parts of the job to increase their productivity. Anthony is applying the principles of __________.

scientific management