Chapter 1 LearnSmart

Select ways employees can address unethical behaviors.

- Challenge the rationale behind decisions - Treat ethics like business strategy - Accept the need to address ethics at work

Which of the following statements about cheating are true?

- Cheating takes many forms, including plagiarism. - Almost 60% of teens polled believe they must do whatever it takes to win.

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.

- Organizational culture - Leader behavior

Select reasons people are unethical at work.

- Personal motivation to perform - Pressure from supervisor - Rearward system that offer incentives for bad behavior

To demonstrate credibility through performance, a manager should be able to:

- Provide constructive feedback - Apply different motivational tools - Develop and lead productive teams

When selecting alternative solutions, it is important to consider:

- who will be resistors - who will be supporters - resources

Place the steps to the 3-step approach to problem solving in order.

1. Define the problem 2. Identify the causes 3.Make recommendations

Match the term with its characteristics.

Hard skills - technical expertise and knowledge Soft skills - interpersonal skills and personal attributes

Which of the following best describes situation and person factors?

They are dynamic

Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection.

A CEO who wishes to run a sustainable business should take which approach?

an inclusive approach focused on people in the organization.

Three main weaknesses of _______________ _____________ are relying on hindsight, lack of rigor, and lack of objectivity.

common sense

Knowing which OB tools to use and under what circumstances is referred to as a(n) ___________ __________ to managing people.

contingency approach

The ability to motivate employees in different ways, provide feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager

credibility.

Reward systems, decision making, leader behavior, and organizational culture are all affected by _______ conduct.

ethical

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)

ethical dilemma.

A concern with acceptable or unacceptable behavior is referred to as _____________.

ethics

A person seeking to understand and manage people at work is likely to study ____________ ____________, which is an interdisciplinary field.

organizational behavior

OB uses both a systematic and _______ approach to understanding people.

science-based

In choosing among alternatives to qualify a solution, a person is focusing on ________ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

selection criteria

OB concepts can be applied to problem ___________ to overcome challenges.

solving

The distinction between person and environment is critical to:

understanding OB concepts.

Place each item into the correct category according to the Organizing Framework for Understanding and Applying OB

Inputs: Personal Factors Situation Factors Processes: Individual Level Group/Team Level Organizational Level Outcomes: Individual Level Group/Team Level Organizational Level

Which of the following statements about OB is true?

It goes beyond common sense.

Corporate __________ is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption

The two broad categories of OB concepts and theories include ________ factors and _________ factors.

person; situation

In the system approach to OB, person and situation factors are considered _________, while the three levels of analysis are categorized as processes or ____________.

Inputs; outcomes

When we attempt to meet our goals through a systematic process of closing gaps between goals and outcomes, we are

problem solving.

When there is a difference between a goal and the actual outcome, this is known as a(n)

problem.

Knowing who you are and what you want is referred to as ____________-________________.

self-awareness

Having knowledge about ________ factors is not as useful without also understanding _________ factors.

situation; person