Chapter 1 MindTap

The five management goals outlined by Peter Drucker includes:

- developing people. - setting goals. - measuring performance. - motivating and communicating.

Which of the following terms best describe a manager's work? Check all that apply.

- varied (work changes frequently) - brief (work occurs in small segments)

A manager typically works:

Before, during, and after the official workday hours

After demonstrating good mastery of technical skills, Suri was promoted to manager. She now manages the very team of engineers that she was once a part of. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively?

By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member.

Mark has recently been promoted to manager. In his previous position, he always completed his work alone at his cubicle despite being part of a team. New to management, Mark is not fully aware of the parameters he will face. He envisioned having greater freedom to make decisions to benefit the company, when in reality he just does not have the time to do so. Outline what Mark can do in order to become a successful manager.

He starts to think in terms of building teams and becoming a motivator and organizer that is in contrast to his previous position of working independently.

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

Interpersonal, informational, and decisional

Mason is a manager at a LEGO assembly plant and is responsible for departments that perform at many different functions. He also helps to coordinate people in different departments as they are working on specific projects. Julio is a manager at Hanes hosiery and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Compare these two managers and identify what type of management roll they fulfill.

Mason is a general manager, and Julio is a functional manager

How could a new manager use Vineet Nayar's principle of "employees first, customers second (EFCS)"?

Recognizing and providing learning opportunities as needed

Olamide is a manager at a catering company, organizing an upcoming wedding. She will need to allocate a portion of her staff to cover the event. The owner has also given her a budget and a list of items that will need to be obtained in order to properly supply the food and equipment needed. As Olamide thinks about which of her staff to use at the event, she remembers that two of the waiters argued about the tips they received the last time they worked an event together. She comes up with a plan to avoid this same conflict at this event. Analyze the roles that Olamide displays, and select the roles that best describe her management responsibilities.

Olamide is in a decisional role and works as a resource allocator and a disturbance handler.

Sergio Marchionne, CEO of Chrysler Group, demonstrates hands-on leadership with his employees. Tim is a manager at a local marketing group and consistently keeps his door closed, signaling to his employees that he'd prefer not to be interrupted. Compare Sergio's and Tim's management styles.

Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his employees and their work.

Rachelle is a manager at a local life insurance agency. The business owner has given her the task of initiating ways to drum up business in order to meet quarterly goals. How can Rachelle apply the methods of small business owner Loic Le Meur, who is a hands-on kind of manager even though he's launched and sold several successful start-up companies and is the chief organizer behind Europe's largest annual tech conference?

She can arrange a meeting with the new office that just opened down the street to demonstrate the products that her company offers.

Jack Dorsey is the designer of Square Reader, which allows smartphones to become a point-of-sale (POS) terminal, and lets small businesses and entrepreneurs process credit-card payments where they weren't able to before because of the fees involved. Trish is a manager for a small business owner who is currently locked into a contract with a credit-card company. The owner has asked Trish to look for ways in which they can reduce costs, thereby creating a more profitable bottom line. How can Trish demonstrate that she understands efficiency, using the concept Jack Dorsey created?

She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered.

Management is the attainment of organizational goals in a(n) __________ manner.

efficient and effective

Because not-for-profit organizations do not have a conventional __________, managers may struggle with the question of what constitutes results and effectiveness.

bottom-line

Which of these skills is the cognitive ability to see the organization as a whole and the relationship among its parts?

conceptual

Dow Chemical CEO, Andrew Liveris, checks financial reports to see whether Dow has met its financial goals for the quarter.

controlling

This management function involves checking to see if goals are being accomplished and making corrections as needed to be sure the organization operates efficiently and effectively

controlling

The __________ role involves resolving conflicts among subordinates or between the manager's department and other departments.

disturbance handler

A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals. However, the drink did not perform as hoped and lost money for the company. When top management decided to stop production of Fruitopia for its U.S. market, it was intending to help the company operate more ________ and reach organizational goals.

effectively

The role of liaison encompasses relationships with subordinates including communication and influence whereas the role of leader pertains to the development of information sources both inside and outside the organization.

false

A __________ for McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies as well as setting up the weekly work schedules for employees.

first-line manager

Someone responsible for the direct supervision of the employees who produce the goods or services delivered by an organization

first-line manager

Managers who train and supervise performance of nonmanagerial employees, and who are directly responsible for producing the company's products or services are categorized as:

first-line managers

What type of skills is increasingly important for managers to demonstrate at all levels and in all types of organizations?

human

__________ skill is the manager's ability to work with and through other people and work effectively as a group member.

human

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

leading

A recent blackout in the Northeastern United States was as result of an antiquated utility system that requires more money and effort than a newer system. In other words, the failure of the utility system was due to __________.

inefficiency

A manager who is brought in from outside the organization to help complete a specific task

interim manager

Attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling is called:

management

These managers provide the glue that holds organizations together. One of the most important things they do is to network throughout the organization.

middle managers

Typical responsibilities for __________ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

middle managers

A group that comes together to meet common goals

organization

A business school administrator who determines what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

organizing

Ernesto Leon, a Domino's Pizza manager, creates a schedule to determine which employees will be working on New Year's Eve.

organizing

Which management function deals with grouping tasks into departments?

organizing

According to Harvard professor Linda Hill, over the first year of becoming a new manager one of the keys to success is to transform the way people think of themselves, called ____________, which includes learning new ways of thinking.

personal identity

Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

planning

When managers at Deutsche Post DHL Group decided to engage in corporate social responsibility at the local level through climate protection, disaster relief, and education, they were engaging in the management function of:

planning

Which of these is viewed by managers of small firms as one of the most important managerial roles?

spokesperson

Two of the most important roles that small business owners play are:

spokesperson and entrepreneur

What is one of the greatest challenges for new managers?

time management

Having titles like chief executive officer (CEO), president, chairperson, and director-general, these managers report directly to the board of directors.

top managers

New managers often find it challenging to maintain a healthy balance between their work lives and their personal lives.

true

To achieve some outcome, such as lowering inventory, means to be goal directed.

true