Chapter 1: The World of Innovative Management assignments

Arising from the Hawthorne studies in the early 1920s, the ______________ suggests that employees perform better when their managers treat them better.

human relations movement

In a small business that is seeking to innovate in its products and services as well as its internal processes, a manager is more likely to focus on _____ and less likely to emphasize the information roles of monitor and disseminator.

the decisional role of entrepreneur

Today's workplace is changing. Managers are less likely to adopt _____ leadership style. Now managers are more likely to create a _____ work environment.

- a command and control -Flexible

"W.B., make sure your managers are spending time in five different areas: planning, organizing, commanding, coordinating, and controlling. If they're overlooking an area, the company won't be as effective."

Administrative principles

When looking at the tools and techniques used by today's managers, it is clear that they are trying to:

Balance things of production with humanity of production

Complete the following table by matching the descriptions with the given terms. Enter the letter of the matching description in the answer space next to the term. C. Spotify, a music streaming service, looked at the popularity of all of the songs its customers listened to. They found that women's musical preferences were set by the time they were 13, while men's musical preferences became ingrained at 14.

Big Data Analytics

Complete the following table by matching the descriptions with the given terms. Enter the letter of the matching description in the answer space next to the term. A. Zappo's, the shoe retailer, has instituted a holacracy management system. This system encourages employees to act like entrepreneurs and lets them make critical decisions in the company.

Bossless Organization

"What kinds of rules and procedures do you have in place? Workers will be more efficient when they can refer to a set of rules and not have to constantly ask supervisors what they should be doing."

Bureaucratic management

The cost to organizations of losing good employees who can't make the transition to becoming managers is ____ than the cost of providing training to help new managers cope, learn, and grow.

Greater

Keisha, public relations manager for the American Red Cross, does radio and newspaper interviews to share the Red Cross's message with the public.

Informational

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

Interpersonal

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

Leading

Complete the following table by matching the descriptions with the given terms. Enter the letter of the matching description in the answer space next to the term. B. To improve speed to market and eliminate waste, Kimberly Clark Australia (KCA) built highly automated central distribution systems in Sydney and Millicent, Australia, and high-velocity regional distribution centers in Sydney and Adelaide. It also renovated existing facilities.

Supply Chain Management

When your manager, Novak, talks about a _____, he means a set of interrelated parts that function as a whole to achieve a common purpose.

System

Mumford, Campion, and Morgeson studied approximately 1,000 managers, spread across junior, midlevel, and senior-level positions. They were interested in knowing how different levels of managers used four types of skills: cognitive, interpersonal, business, and strategic. The following graph shows the results of their study. What can management researchers infer based on this study? Check all that apply.

-If managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills -cognitive skills show the least change in level required between junior-level and senior-level managers

When Candace coaches employees on their performance, she is fulfilling the _____ role of management, which is part of the ____ component

-Leader -Interpersonal

You have lunch with a friend who was recently promoted to a management position. "Congratulations!" you say. But she looks at you and says, "I'm not so sure." She goes on to tell you that she's overwhelmed with the pace of the work and the demands on her time. "I used to just think about myself and my own performance," she says, "and now I'm constantly dealing with all these interdependent aspects of the organization. I'm expected to motivate other people to work hard—just working hard myself was a lot easier. And the interruptions! I have to shift gears constantly." She asks for your advice: "I would love to get more done in less time, be more relaxed, and have more time to enjoy my job and my life. Do you know any time management tips?" Which of the following techniques should your friend use? check all that apply.

-Multitask whenever possible -Prioritize tasks according to their consequences

The year is 1910, and Madame Patricia (Trish) LaBella, a prominent New York hostess, is having a dinner party. Madame LaBella's husband, W.B. LaBella, is a distinguished industrialist who owns several large bicycle factories. W.B. prides himself on his fine product, but he faces fierce competition, both from Raleigh (an English bicycle company) and from the new automobiles that are starting to appear on the roads. Last week, W.B. said to Trish, "I just don't know what I'm going to do, my dear. 1. Which of the following management theorists did not attend the dinner? 2. Which of the management theorists attending the dinner was know as "the father of scientific management?"

1. Peter Senge 2. Frederick Taylor

The figure below represents 10 manager roles divided into 3 categories. Provide each of the missing labels

A. Figurehead B. Entrepreneur C. Monitor

Professor Linda Hill did research that followed new managers for their first year in their jobs. She found that they changed over time, moving from an "individual identity" to a "manager identity." The following diagram outlines the characteristics associated with each of these identities. Each identity is missing a characteristic in the A or B position.

A. Gets things done through own efforts B. Gets things done through others

Watching your employees, you notice that Rebecca is the best. Every time customers come into the store, Rebecca smiles and greets them. You train all your employees to smile at people when they come into the store.

Classical Management Theory

Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using ________ skills to complete this task.

Conceptual

Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues."

Controlling

Complete the following table by matching the descriptions with the given terms. Enter the letter of the matching description in the answer space next to the term. D. Sales representatives for The Hershey Company use software to find videos and other sales tools, analyze store level point-of-sale insights, review sales call history, and access and maintain key contact data.

Customer Relationship Management (CRM)

Facebook and Google announced that they would stop requiring employees with sexual harassment claims to use private arbitration to settle those claims.

Decisional

To achieve greater ____, your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band.

Efficiency

With Fritz Roethlisberger, he conducted the Relay Assembly Test Room experiments at the Hawthorne Electric Plant.

Elton Mayo

In response to customers' concerns about how their shy or very small dogs are accommodated, rearrange the existing space so these dogs have quiet, small-group environments and require less staff intervention.

High Performance

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.

Humanistic Management Theory

You carefully analyze the sales figures of each employee and compare the employee's salary with the amount of merchandise sold. You find that Rachel and Rebecca sell 80% of your merchandise, but Rafael is being paid almost twice as much as either one of them. You decide to fire Rafael.

Management Science

Her background as a social worker informed her writings on reducing conflict in organizations—she stressed the idea that leaders must work with people rather than implementing a set of techniques.

Mary Parker Follett

Provide customers with a mobile app that lets them click to send a message that they are en route to pick up their dog, as well as see their invoice and click to pay it with the credit card on file.

More Efficient

In your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube.

Organizing

Jeff Semenchuk, chief innovation officer for Hyatt hotels, is deciding how to check in customers who have iPads. He is thinking about installing self-service kiosks in nearly 500 hotels.

Planning

Proposed by Frederick Taylor, the ____ approach requires managers to use a rational method to develop the right tools and procedures for an individual job and then have all workers do the job in the same way.

Scientific Management

"Have you looked at the equipment the workers are using to do their jobs? I found that people who were shoveling ore in steel plants increased their productivity dramatically when I designed shovels that were appropriate for the weight of the material they were lifting."

Scientific management

If these skills make up a majority of the skills Deshane uses on the job, he is most likely a ---

Senior manager

A guest lecturer in a management class holds ______ when she says that no management technique works in all situations but similar responses can be applied to common problems.

The contingency view

Broadly, _____ emphasizes the importance of people in the organization.

The humanistic perspective

The average human being has an inherent dislike of work and will avoid it if possible.

Theory X

The expenditure of physical and mental effort in work is as natural as play or rest. The average human being does not inherently dislike work.

Theory Y

Sue knows that technology is an important tool for managers today, and she has read about several hot trends in using technology to drive organizational performance. She also knows that just because a tool is popular doesn't mean it's the right solution for every business problem. She asks you for advice. "For which one of these goals would a big data analytics program work well?"

Using customer records to determine the best hours for the business

Lisa and Ken were arguing. Ken said, "But workers shouldn't be mollycoddled! They need to be given instructions on how to get the job done, and then they need to do it!" Lisa responded, "Ken, you just don't understand. If you don't ask workers what they think and pay attention to their feelings, they won't do the job! You have to have a little soul!" Lisa is taking a ____ approach, while Ken isn't.

humanity of production

Becoming a manager means a profound transformation in the way people think of themselves, called personal _____, which includes letting go of deeply held attitudes and habits and learning new ways of thinking.

identity

Chester Barnard wrote about _____ when he proposed that social interactions among employees were powerful organizational forces.

informal organization

Managers of nonprofit organizations must must prioritize the needs of _____.

multiple stakeholders