Chapter 10

Which of the following statements is most likely to be uttered in a group meeting by someone taking the encourager role?

"I really think you're onto something there!"

Because Ryan enjoys taking on the role of blocker, you can be sure that in every meeting he will say something like __________.

"You are out of your mind if you think that idea will work."

Which of the following is the BEST definition of a leader?

A leader helps others maximize their potential.

In which of the following situations is social loafing MOST likely to occur?

Andy has been put on the decorating committee for the upcoming company holiday party.

Which of the following people is MOST likely to emerge as the leader of his or her group?

Augustine has a lot to say in his group: he frequently offers ideas, encouragement, and feedback.

In which of the following cultures is competition, rather than cooperation, more highly valued?

Austrailia

Which of the following statements about leadership is correct?

Everyone has the potential for leadership.

Group building and maintenance roles help a group focus on achieving its goals.

False

Most effective leaders either influence or empower group members, but not both

False

To manage group conflict effectively, focus on the personalities of the group members rather than the issues being discussed.

False

Which of the following scenarios is MOST likely to occur in a collectivist culture?

Felipe makes an error that causes his group to miss a key deadline, but he is not singled out for blame. Instead, the error is seen as a group mistake.

Which of the following is an example of a low-power-distance culture

Finland

The CEO of your company holds a PhD in marketing. If you lived in __________, you would be committing a serious breach of etiquette if you failed to address her as "Doctor."

Indonesia

Which of the following statements about leadership is a myth?

Leaders are born, not made.

Which of the following statements about leadership is correct?

Leaders in Small Group Communication, pp. 199-204

Which of the following statements about individual roles is correct

People who operate in individual roles hinder the group's effectiveness.

Which of the following is an effective antidote to groupthink?

Take on the role of devil's advocate.

Bob is the leader of a team tasked with designing a new website for the business. Group members are all new to the business and do not really know how best to design the website. Why might Bob's delegating style of leadership be a poor choice for this group?

The delegating style is most appropriate for a group that knows what to do and how to do it.

A shortcoming of the traits approach to leadership is that "leadership traits" often vary according to the situations in which the leader functions.

True

All cultures maintain their own belief systems, which influence group members' behavior.

True

Group building and maintenance roles help serve the relationship needs of group members.

True

Groups form gradually and often need to be eased into meaningful discussion.

True

It is best to come to group meetings with ideas and information but not with firmly formed conclusions

True

Leadership is the process of influencing the thoughts, feelings, and behaviors of group members and establishing the direction that others follow.

True

When members come into a group meeting with their minds already made up, group goals are neglected and the group process breaks down.

True

In a group meeting, Lei proposes a solution to a problem that will likely save her company thousands of dollars each month. As a reward, the company president treats the entire group to dinner at a fancy restaurant. This indicates that Lei most likely operates in a(n) __________ culture.

collectivist

In a(n) __________ culture, all group members share responsibility for accomplishments as well as for failures.

collectivist

Elijah says to a group member, "If your department can add just $1000 to the budget for this project, I think I can find the same amount to add as well. Then we should have the resources we need to proceed." It appears that Elijah is operating in the __________ role.

compromiser

The laissez-faire leadership style is MOST like the __________ in the situational approach.

delegating style

A(n) __________ leader provides direction but allows the group to develop and progress the way its members wish

democratic

In the United States, the general and expected style for a group leader is __________.

democratic

The participating style of situational leadership is MOST like the __________ form of leadership.

democratic

If Shari wants to empower the members of her group, she will __________.

demonstrate verbally and nonverbally that she is listening to their ideas

In every group meeting, Joy tries to take over by saying, "Look, I've worked here for 25 years. That's longer than anyone else here. I know what we should do." Joy is operating in the __________ role

dominator

Wendy finishes her instructions to the group by asking, "Did I explain that clearly?" Which group member skill is Wendy practicing here?

ensuring understanding

During a group meeting, Janelle comments on a proposal by saying, "Well, we tried that idea last year and our costs went way up." What role is Janelle taking here?

evaluator-critic

One of the major differences between an individual orientation and a collective orientation is the __________.

extent to which an individual's goals or the group's goals are given precedent.

Effective group members pick one role and stick with it.

false

Groupthink is unlikely in a group that is excessively cohesive.

false

When you participate in a small group, you must abandon your individuality and focus only on the team

false

The preferred and expected leadership style is the same throughout the world.

falsee

The __________ approach to leadership focuses on what the leader should do in a given situation.

functional

A group is led by the company CEO, who presents a plan for increasing revenue. Most group members think the idea is poor and unlikely to succeed, but no one raises any objections. Instead, group members praise the CEO's plan and quickly agree to implement it. This appears to be a classic example of __________.

groupthink

In __________ cultures, power is concentrated in the hands of a few, and there is a great difference between the power held by these people and that held by ordinary citizens.

high-power-distance

In a group meeting, Nanak's supervisor makes a recommendation that Nanak is sure will fail. However, Nanak says nothing to contradict his superior. It is likely that Nanak participates in a(n) __________ culture

high-power-distance

Which group member role involves behavior that is counterproductive?

individual role

Wade made a fairly serious error at work, causing his work group to miss an important deadline. Wade was personally called into his supervisor's office and reprimanded for his mistake, and the supervisor made sure that the company CEO understood that the deadline was missed primarily because of Wade's error. Wade appears to operate in a(n) __________ culture.

individualistic

In a meeting, Derek remarks, "Hey, remember that old machine we put in storage last year? I'll bet we can scavenge it for parts and save some money." Derek appears to be serving the __________ role in his group.

initiator-contributor

The __________ leader answers questions and provides information only when asked.

laissez-faire

A process called __________ occurs when an experienced individual helps to train less experienced group members.

mentoring

gor worked hard to develop some ideas to eliminate waste on the factory floor, but when he presented his ideas to his group, their reaction was very negative. This, in turn, caused Igor to become rather defensive. What might Igor have done to prevent this situation?

not Told everyone of his ideas before the meeting to get agreement beforehand.

Bautista remarks to her group, "We need to reduce the number of spoiled products to no more than five per hour." She is playing the role of the __________.

not compromiser

Which group role functions more as an audience than as an active member?

not evaluator-critic

Rory wants to do a good job in his small group, but unfortunately it appears that most of the team members do not like each other and do not even want to be part of the group. Rory's group seems to lack __________.

not purpose

None of the member of Lanie's group have ever created a budget on a spreadsheet before. Which leadership style would probably be the most effective for Lanie to use in this situation?

not the answer "selling style

Sales have been slow at the car dealership, and the team of veteran salespeople is discouraged. The sales manager does not need to tell her crew how to sell cars. But to pump them up, she gives them lots of positive feedback and encouragement to motivate them to keep trying. She seems to be using the __________ style of leadership

participating

In a low-power-distance culture, __________.

people tend to distrust authority

Which of the following is a group task role?

procedural technician

Effective group leaders __________

recognize that all groups have room for improvement

Patterns of behavior that we customarily perform and that we are expected by others to perform are called __________

roles

In the __________ style of leadership, the leader gives the group high levels of both task guidance and relationship support.

selling

The __________ approach to leadership holds that effective leaders shift their emphasis between task accomplishment and member satisfaction depending on specific group circumstances.

situational

Which of the following traits is frequently associated with leadership?

sociability

Sydney works hard all the time, but when she is part of a group she seems to double her efforts. Sydney's behavior seems to confirm the theory of __________.

social facilitation

The theory that you exert less effort when you are part of a group than when you work alone is called __________.

social loafing

Jolene is a marketing manager. She is part of a small group working to solve a company-wide problem. But Jolene sees every issue that comes up only in terms of how it affects the marketing department, not the company as a whole. It appears that she has taken on the __________ role in this group

special interest pleader

Which of the following is a group building and maintenance role

standard-setter

One way a leader can guide group members through the agreed-on agenda is by __________.

steering the conversation back to the issue at hand when needed

An authoritarian leader operates much like someone using the __________ style of leadership in the situational approach

telling

Which of the following is the best description of groupthink

thinking or making decisions as a group in a way that discourages creativity or individual responsibility

The __________ approach to leadership views the leader as the one who possesses those characteristics or skills that contribute to leadership.

traits

This leadership approach is often associated with a strong, charismatic leader.

transformational

Guido loves to visit online chat groups and post provocative statements just to rile up other group members. He is engaging in the practice of __________.

trolling