Chapter 10

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?

Incremental change

Which of these is referred to as the invisible network of interpersonal relationships that shape how people actually connect with one another to carry out their activities?

Informal organization

In which structure an organization has multiple reporting lines of authority for employees?

Matrix structure

ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures?

Mechanistic

_____ refers to the constant shifts that occur within an organizational system.

Organizational change

Which of these is perhaps the most common way of depicting the formal organization?

Organizational chart

Which of the following describes the process of setting up organizational structures to address the needs of an organization and account for the complexity involved in accomplishing business objectives?

Organizational design

Which of the following represents the label for a field that specializes in change management?

Organizational development

At _____ stage of the organizational life cycle, it becomes appropriate that many organizations have to be reorganized or restructured to achieve higher levels of coordination between and among different groups or subunits.

renewal

When leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work, it represents which of these?

Abundance-based change

Which of these represents the final step in Kotter's Change Model?

Anchor the changes

Which of the following refers to the scenario when an organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources?

Centralization

Which of the following argues that organizations exist as socially constructed systems in which people are constantly making sense of and enacting an organizational reality as they interact with others in a system?

Emergent approach

Which of these represents the first step in Kotter's Change Model?

Establish a sense of urgency

XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries?

Geographic structure

Which of these represents a kind of change that is necessary for an organization to achieve the focus it needs to make needed transfer missions and work it does feel to stay competitive in the current or larger organization, larger market environment, or societal environment?

Strategic change

In deficit-based change, leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work. true or false

false

In the appreciative mindset, leaders assume that most people are inclined to resist change and therefore they need to be managed in a way that encourages them to accept change. true or false

false

An organization with a horizontal structure is also known as a flat organization because it often features only a few levels of organizational hierarchy. true or false

true

Kotter's change model aligns with mechanistic view of structure and thus it may be especially useful in organizations where there is a strong, hierarchical structure. true or false

true