chapter 10
Using the formula for calculating the number of communication channels, how many channels would five people require? a. 9 c. 11 b. 10 d. 14
10
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members. a. 5 c. 2 b. 3 d. 10
5
As the number of people involved in a project _____, the complexity of communications _____. a. increases, decreases c. increases, stays constant b. decreases, increases d. increases, increases
increases, increases
The output of the _____ process is a communications management plan. a. managing communications c. controlling communications b. reporting performance d. planning communications
planning communications
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. a. to c. subject b. from d. cc
subject
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with? a. Call Phil in for a private meeting to appreciate his work. c. Announce Phil's accomplishment on the company Web site. b. Call a team meeting to praise Phil for his work on the project. d. Have top management and the other teams in the company award Phil.
Call Phil in for a private meeting to appreciate his work.
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders? a. Wikis c. Web sites b. E-mail d. Meetings
Meetings
_____ involves determining the information and communications needs of the stakeholders. a. Strategic planning c. Identifying stakeholders b. Systems management d. Planning communications
Planning communications
____ describe what the project team has accomplished during a certain period. a. Progress reports c. Forecasts b. Status reports d. Lessons-learned reports
Progress reports
____ are a complete set of organized project records that provide an accurate history of the project. a. Project archives c. Project plans b. Forecasts d. Project notes
Project archives
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information? a. Short face-to-face meetings c. Telephone conversations b. E-mails d. Reading reports from other team members
Short face-to-face meetings
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. a. final project report c. audit report b. design document d. lessons-learned report
lessons-learned report
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions. a. phone call c. meeting b. e-mail d. Web Site
meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior. a. voice mail c. meeting b. e-mail d. Web Site
meeting
The formula to determine the number of communication channels is _____, where n is the number of people involved. a. n (n-1)/2 c. n (n+1)/n(n-1) b. n(n+1)/2 d. n(n-1)/n(n+1)
n (n-1)/2
Using the formula for calculating the number of communication channels, how many channels would two people require? a. 1 c. 3 b. 2 d. 4
1
____ predict future project status and progress based on past information and trends. a. Progress reports c. Forecasts b. Status reports d. Project updates
Forecasts
Which of the following questions is typically addressed by a project forecast? a. How much more money will be needed to complete the project? c. Are our clients satisfied with the speed and quality of work on this project? b. Does the quality of output match our goals? d. How comfortable are employees with the software and technology being used on the project?
How much more money will be needed to complete the project?
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail? a. Always reply to all the people to whom the initial message was sent. b. If the entire message can fit in the subject line, put it there. c. Minimize the total number of e-mails by including as many subjects as possible in a single e-mail. d. Continue replying to e-mail messages without changing the subject line to maintain continuity.
If the entire message can fit in the subject line, put it there.
Which of the following is true of push communication? a. Information is sent only to recipients who request the information. c. Information is sent to recipients without their request. b. This method ensures that the information is understood by recipients. d. This method ensures that the information is received by the recipients.
Information is sent to recipients without their request.
____ describe where the project stands at a specific point in time. a. Progress reports c. Forecasts b. Status reports d. Lessons-learned reports
Status reports
_____ address where the project stands in terms of meeting scope, time, and cost goals. a. Technical reports c. Progress reports b. Status reports d. Lessons-learned reports
Status reports
Which of the following is true of a project communications plan? a. The communications plan within an organization does not vary from project to project. c. The communications plan should never be part of the team contract, but should always be a separate document. b. The communications plan should be part of the overall project management plan. d. The communications plan should include project forecasts and other technical information.
The communications plan should be part of the overall project management plan.
An example of pull communication is _____. a. meetings c. voice mails b. video conferencing d. blogs
blogs
E-mail communication is most suited for: a. assessing commitment to a project. c. mediating a conflict between multiple parties. b. building consensus among disputing parties. d. communicating routine information.
communicating routine information.
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking. a. phone call c. meeting b. e-mail d. Web Site
Managing communications is part of the _____ process of the project communication management. a. closing c. planning b. executing d. monitoring and controlling
executing
An example of push communication is _____. a. meetings c. voice mails b. video conferencing d. blogs
voice mails
A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content. a. intranet b. blog c. forum d. wiki
wiki
Research has indicated that in a face-to-face interaction, _____ percent of information is through body language. a. 58 c. 7 b. 35 d. 75
58