Chapter 10

Which of the following is an advantage of cross-training? A. It helps employees specialize in their area of work. B. It is the most effective way to increase employee attrition. C. It is most effective for young people who cannot finish a high school program. D. It is an effective way to keep workers more interested in their jobs.

D. It is an effective way to keep workers more interested in their jobs.

In the context of the process of selection of employees, validity is making sure that: A. the results of an employee selection test are kept confidential. B. an employee selection test is administered by a trained professional. C. an employee selection test is approved by all businesses alike. D. the contents of an employee selection test correspond to job performance.

D. the contents of an employee selection test correspond to job performance.

Which of the following statements is true about a diagnostic interview? A. Its purpose is to assess various aspects of an applicant's personality. B. It is a preliminary screening of applicants in the selection procedure. C. It is conducted to verify the educational background of an applicant. D. Its purpose is to validate the evidence of an applicant's past performance.

A Its purpose is to assess various aspects of an applicant's personality.

Which of the following statements is true of a workplace emergency? A. It is seen as an unforeseen situation that threatens employees, customers, or the public. B. It is a process that organizations use to redesign their businesses. C. It is considered a challenging situation staged to test the ability of employees. D. It is seen as a situation that requires employees to rapidly increase productivity.

A. It is seen as an unforeseen situation that threatens employees, customers, or the public.

The _____ retirement plan permits workers to place a certain amount of their wages in a tax-deferred retirement savings plan. A. flexcomp B. defined-contribution C. defined-benefit D. 401(k)

D. 401(k)

Which of the following statements is a characteristic of an affirmative action program? A. It allows punitive and compensatory damages in cases of intentional discrimination. B. It makes it illegal to discriminate against employees or applicants because of genetic information. C. It provides employee selection guidelines. D. It provides guidelines to help firms eliminate discrimination against women and minorities.

D. It provides guidelines to help firms eliminate discrimination against women and minorities.

_____ is a statement of the mental, physical, and other qualifications required of a person to do a particular job. A. Job forecast B. Job evaluation C. Job method D. Job specification

D. Job specification

_____ is moving an employee from one location or department to another, without necessarily changing job title or pay. A. Upgrading B. Reengineering C. Downsizing D. Transferring

D. Transferring

What is the difference between a bonus and a commission? A. A bonus is a reward not specified in advance, whereas a commission is a reward of a given amount per sale. B. A bonus is a form of merit increases, whereas a commission is a form of incentive. C. A bonus is useful in rewarding door-to-door selling, whereas a commission is useful for rewarding on special occasions. D. A bonus is based on seniority, whereas a commission is based on contributions to a company's profits.

A. . A bonus is a reward not specified in advance, whereas a commission is a reward of a given amount per sale.

Which of the following is a job specification? A. Days and hours of work B. Machines and tools used C. Educational background and knowledge D. Working conditions, including psychological conditions

C. Educational background and knowledge

Which of the following is a legally required fringe benefit that must be provided by employers with 50 or more employees within a radius of 75 miles of their home office? A. Alcohol and drug rehabilitation B. Auto insurance C. Family and medical leave D. Severance pay

C. Family and medical leave

Which of the following training methods do small companies use to make their employees more versatile during shortage of skilled job applicants? A. Apprenticeship training B. Internship training C. Co-op program D. Cross-training

D. cross-training

_____ is the process of moving a person to a higher position in an organization, frequently with increased responsibilities, greater status or prestige, a new title, and a higher salary. A. Promoting B. Reengineering C. Reinventing D. Transferring

A. Promoting

Which of the following employers are covered under the Executive Order 11246, as amended? A. Employers with federal contracts and subcontracts B. Employers with 15 or more employees C. Employers with 20 or more employees D. All employers who fall under the small business owners category

A. Employers with federal contracts and subcontracts

Which of the following statements is a characteristic of apprenticeship training? A. It blends on-the-job training with learning of theory in the classroom. B. It combines education at a school or college with on-the-job training at a cooperating business. C. It involves workers learning many job skills so they are more versatile. D. It is used specifically for prospective managerial employees for marketing positions.

A. It blends on-the-job training with learning of theory in the classroom.

Which of the following statements is a characteristic of on-the-job training? A. It involves low out-of-pocket costs. B. It requires the process of production to be stopped during training. C. It prevents excessive waste caused by mistakes. D. It involves employees learning many job skills so they are more versatile.

A. It involves low out-of-pocket costs.

_____ is a list of a job's duties, responsibilities, and working conditions, as well as relationships between it and other jobs in an organization. A. Job description B. Job forecast C. Job inventory D. Job slotting

A. Job description

Which of the following defines upgrading? A. Retraining workers so they can do increasingly complex work B. Moving an employee from one job to another, without necessarily changing title or pay C. Moving a person to a higher position, usually with increased responsibilities and pay D. Rehiring from a pool of former employees

A. Retraining workers so they can do increasingly complex work

Which of the following statements characterizes internship training? A. It involves workers learning many job skills so they are more versatile. B. It combines on-the-job training at a cooperating business with learning at a school or college. C. It results in low out-of-pocket costs. D. It is usually used for workers performing skilled, craft-type jobs.

B. It combines on-the-job training at a cooperating business with learning at a school or college.

_____ is the process of establishing and maintaining contacts with key persons in one's own or another organization as informal development or promotion systems. A. Reengineering B. Networking C. Rightsizing D. Leasing

B. Networking

Which of the following statements is a characteristic of merit increases? A. They are based on an employee's seniority. B. They are based on an employee's ability and performance. C. They are given as a reward on special occasions. D. They are a form of profit sharing.

B. They are based on an employee's ability and performance.

The Vocational Rehabilitation Act of 1973 prohibits _____. A. employment decisions based on race, color, religion, sex, or natural origin B. discrimination and requires contractor to develop affirmative action programs to recruit and employ handicapped persons C. discrimination against employees who are military veterans D. employment discrimination against employees aged 40 and over including mandatory retirement before 70

B. discrimination and requires contractor to develop affirmative action programs to recruit and employ handicapped persons

A _____ allows the employer to provide all employees with the legally required benefits, plus an extra dollar amount that each employee can choose how to use. A. 401(k) retirement plan B. flexcomp C. defined-benefit plan D. defined-contribution plan

B. flexcomp

Employee losses from accidents and occupational diseases are paid for under state _____ laws. A. medical leave B. workers' compensation C. social security D. accident insurance

B. workers' compensation

Which of the following should an interviewer do to improve the diagnostic interview process? A. Must ask the obvious questions B. Must focus as much attention as possible on a candidate's self-evaluation C. Must have the knowledge to evaluate the answers of a candidate D. Must rely mostly on past credentials

C. Must have the knowledge to evaluate the answers of a candidate

Which of the following laws prohibits employment decisions based on race, color, religion, sex, or national origin? A. Civil Rights Act of 1991 B. Vocational Rehabilitation Act of 1973 C. Title VII of Civil Rights Act of 1964, as amended D. Executive Order 11246, as amended

C. Title VII of Civil Rights Act of 1964, as amended

Leased manpower refers to _____. A. rehired former employees who are a potential source of trained workers B. employees upgraded by training them to do increasingly complex work C. employees obtained from an outside firm that specializes in performing a particular service D. employees moved from one location or department to another

C. employees obtained from an outside firm that specializes in performing a particular service

A(n) _____ is the extra compensation paid for all production over a specified standard amount. A. merit increase B. profit share C. incentive wage D. employee stock

C. incentive wage

If a prospective employee is an obvious misfit from outward appearance and conduct, then he or she will be rejected after the _____. A. proficiency test B. diagnostic interview C. preliminary screening D. in-depth interview

C. preliminary screening

Which of the following disabilities is covered under the Americans with Disabilities Act? A. Kleptomania B. Sexual behavior disorders C. Chemical dependency D. Gambling

C. chemical dependency