Chapter 10 Chapter Quiz

Which of the following best summarizes personal integrity? employees who show they truly believe in the company by personally invest in it the ability to make ethical decisions when they are financially beneficial a person who embodies ethical behavior by living it out those people whose first loyalty is to their family and close friends

a person who embodies ethical behavior by living it out

For managers, it is important that one's actions appear to be ethical, because regardless of whether one's actions are moral, if they appear immoral employees may take that as a sign that unethical behavior is tolerated. True False

True

A company where leaders exhibit ethical leadership would be a difficult place to work because of the high standards and moral criticism. True False

False

As a manager, make sure to not share an employee's results on surveys such as the Ethical Leadership Survey with other managers in order to preserve your employee's confidentiality. True False

False

Behaving in a trusting, authentic, and moral manner will definitely result in leadership opportunities and greater career success. True False

False

What role does forgiveness play in the healthy operation of a company? Forgiveness enables ethical offenders to rebuild relationships that were damaged while acknowledging that the misconduct occurred. Forgiveness makes a path available to retain top performers in the company rather than terminating them for wrongdoing. Forgiveness is available to leaders when they need to win back the trust of their employees. Forgiveness is an option that allows for the erasure of misconduct so that its damagi

Forgiveness enables ethical offenders to rebuild relationships that were damaged while acknowledging that the misconduct occurred.

Which of the following represents a measurable goal? Within three months each employee will be operating at their full potential. It is important to consult employees when setting company objectives. We want our profits to increase a quarter percent. Ecological sustainability should be an important consideration for our company.

We want our profits to increase a quarter percent.

A manager suspends an employee without pay for a week once they learn that the employee recently got a DUI while driving a company vehicle and mandates that the employee attend Alcoholics Anonymous or some equivalent treatment program. What message is this likely to send to other employees? The manager in question is not an ethical leader, because ethical leaders wouldn't harshly discipline an employee. A DUI is a serious infraction and is treated seriously by this company. Profits are not a t

A DUI is a serious infraction and is treated seriously by this company.

If you were leading a push for offering free gym memberships as benefits at your company, which of the following would likely be the most effective argument for why your company should offer to pay for its employees to join a gym? SMART goals can be set for employees to give them the opportunity for physical exercise. More physically fit employees are more efficient. Exercise reduces stress, and reduced stress leads to more productive employees. Employees who care for their health are also more

Exercise reduces stress, and reduced stress leads to more productive employees.

Which trait do employees most desire to see their leaders demonstrate? courage kindness patriotism honesty

honesty

If a person does not bend to peer pressure, and is willing to do the ethical thing even if those around them are doing the opposite, this would ______. show moral courage but low loyalty on the Moral Potency Questionnaire hurt their score on the Moral Potency Questionnaire improve their score on the Moral Potency Questionnaire demonstrate moral courage, but low moral ownership on the Moral Potency Questionnaire

improve their score on the Moral Potency Questionnaire

How does a workplace that has high levels of ethical leadership deal with unethical behavior? It terminates employees who commit unethical behavior, because any level of unethical behavior should not be tolerated. It uses the occurrence of unethical behavior as a teaching tool for training management, but does not inform employees so as to not hurt morale. It holds the people committing the unethical behavior accountable and does not permit the behavior to continue. It keeps occurrences of uneth

It holds the people committing the unethical behavior accountable and does not permit the behavior to continue.

Which of the following employees most sounds like the kind of employee that work can be effectively delegated to? An experienced employee who is also very committed to the company. A newly hired employee who has impeccable credentials but no real on the job experience. A committed employee who has recently been transferred to a new job. An employee that has become disillusioned with the company and need a boost of self-confidence.

An experienced employee who is also very committed to the company.

Why is it important for leaders to make use of referent and expert power in addition to the other types of power? If you abuse your power as a leader, then once a former employee is your boss they will be in a position to punish you. A failure to make use of referent power means that your superiors will promote someone else who they see as a more inspiring leader. Making use of all of the sources of power at your disposal makes it more likely your employees will listen to you. Without expert pow

Making use of all of the sources of power at your disposal makes it more likely your employees will listen to you.

The servant leadership model proposes that leaders in the company work to serve the needs of employees, and hope that employees then model this behavior and work to serve the needs of customers and other employees. In this model, what main power are leaders relying on to inspire employees to do their job well? expert power reward power legitimate power referent power

referent power

What is the relationship between a competitive drive and unethical behavior? Competitive drive leads people to uncover the unethical behavior of their competitors. Competitive drive can, if unchecked, lead to unethical behavior. Competitive drive implies ethical behavior. Competitive drive makes unethical behavior acceptable.

Competitive drive can, if unchecked, lead to unethical behavior.

You have worked as a bank teller for several years now, and have devised your own system for doing your job. A new manager is hired for your branch, and they tell you that your system no longer works because they want everyone doing things the same way. When you question your new manager's decision, they say that they're the boss now, and this is the way things will work. What sort of power is being used by the manager? expert power coercive power legitimate power referent power

legitimate power

Overlooking minor ethical infractions is something to be considered on a case-by-case basis, considering whether it affects an employee's productivity or not. True False

False

Which of the following represents the sort of performance appraisal feedback that is likely to help an employee continue to develop at a company? Allow the employee to run the feedback session and practice active listening techniques to learn from an employee's own self-assessment. Since employees generally are already aware of what they do well, focus on their weaknesses so that they will become a more well-rounded employee. In order to make the experience less stressful, focus on praising the

Give specific approaches to address shortcomings in an employee and make sure to praise employees positive, beneficial actions.

Which of the following is an example of reward power? I obey my boss because they have so much experience. I listen to my boss because they're the sort of person I want to be. I obey my boss because they could cut my hours. I listen to my boss because I want a promotion.

I listen to my boss because I want a promotion.

According to a situational leadership style, employees that have a low level of competence and commitment should be coached by their manager to improve their skills and morale. True False

True

Without performance appraisals, employees will likely ______. grow in relevant skills as they gain experience perform their best work, knowing they are not being judged think less about raises and promotions, leading to greater job satisfaction be unsure whether their leaders are happy with their work

be unsure whether their leaders are happy with their work

You are promoted to the head of a new division, where all of the employees are inexperienced but excited because of their new opportunity. Which of the aspects of situational leadership would you most often need to employ at the beginning of your leadership? delegating coaching directing supporting

directing

Why must employees be disciplined or fired at times for underperforming? If there is no employee turnover, there is little chance for new perspectives and growth in the company. A healthy company must let certain people go after they have a chance to correct their shortcomings. If employees don't operate out of fear of losing their job they won't perform optimally. When a boss disciplines or fires an employee their power base is reaffirmed.

A healthy company must let certain people go after they have a chance to correct their shortcomings.

Which of the following most closely resembles Theory X, the theory associated with authoritarian leadership? Once employees are convinced that their boss is an expert, they will work hard for them. Everyone begins with little knowledge, but can become independent once they are educated by their boss. People are naturally lazy, but if they are inspired by the right kind of referent power, they become productive. Employees tend to avoid work as much as possible and must be closely directed by thei

Employees tend to avoid work as much as possible and must be closely directed by their manager.

In what way can stretch goals actually serve to harm rather than help a company? If stretch goals are unreasonable they can encourage unethical behavior that can lead to fraud and long-term negative consequences. In the short term stretch goals will increase productivity, but in the long term employees will resent them and the talented employees will quit. Stretch goals focus too much on accomplishing specific tasks. Managers should instead delegate to employees and trust their employees to be s

If stretch goals are unreasonable they can encourage unethical behavior that can lead to fraud and long-term negative consequences.

If you, as a manager, were to conduct a 360-degree performance evaluation on one of your sales representatives you were considering for a promotion, what steps would you take in order to be fair and thorough? Reach out to customers, former supervisors, and coworkers of sales representatives to assemble a comprehensive understanding of this employee. Reach out to people in your employees' personal life to supplement your impression of this employee's work. See whether the employee's efficiency st

Reach out to customers, former supervisors, and coworkers of sales representatives to assemble a comprehensive understanding of this employee.

After misconduct has been uncovered, why is it still important for the employee who committed the misconduct to admit to having done the misconduct? The goal is for the employee to gain a more holistic understanding of their misconduct that will make repeat offences less likely. Admitting the mistake publicly will contribute to shaming the employee into not repeating their unethical conduct. Other employees will expect that an admission is required when misconduct occurs, and that expectation sh

The goal is for the employee to gain a more holistic understanding of their misconduct that will make repeat offences less likely.

What advantage might the situational leadership style have over a participatory style? Participatory leadership gives employees too much freedom, whereas a situational leadership style limits empowerment of employees to help control unethical behavior. The situational leadership style allows a leader to make use of authoritarian power when necessary, but also incorporates the benefits of a participatory management style. A situational leadership style understands that all managerial decisions ar

The situational leadership style allows a leader to make use of authoritarian power when necessary, but also incorporates the benefits of a participatory management style.

One concern when explicitly ranking employees is that internal competition can get in the way of cooperation within a working group of employees. True False

True

You have worked as a bank teller for several years now, and have devised your own system for doing your job. A new manager is hired for your branch, and they tell you that your system no longer works because they want everyone doing things the same way. When you question your new manager's decision, they say that they're the boss now, and this is the way things will work. What sort of power is being used by the manager? legitimate power referent power coercive power expert power

legitimate power

Stretch goals should be ______. avoid by companies because they lead to unethical conduct used regularly because without them an employee's natural laziness will take over avoided because they unethically ask too much of employees used cautiously to focus an employee on a particular task

used cautiously to focus an employee on a particular task