chapter 10 (exam 2)
which of the following is a guideline for effective small group communication?
-be group-oriented -center conflict on issues -be critically open-minded -beware of social loafing -ensure understanding -beware of groupthink
functions of leadership in small group situations include __________.
-prepare members and start interaction -build group cohesiveness -maintain effective interaction -guide members through the agreed-on agenda -ensure member satisfaction -empower group members -encourage ongoing evaluation and improvement -manage conflict -mentor
which of the following statements about mentoring is true?
a process that occurs when an experienced individual helps to train less experienced group members.
which of the following statements is true concerning groupthink?
a tendency that shuts out realistic and logical analysis of a problem and possible alternatives. when this happens, members are extremely selective about the information they consider. they tend to ignore facts and opinions contrary to the group's position, and they readily and uncritically accept those that support the group's position.
which of the following is true concerning high and low power distance cultures and group membership?
all cultures have their own rules of preferred and expected leadership style. all cultures maintain their own belief systems, which influence group members behavior.
in an online chat room dedicated to discussing classic TV shows, Honor keeps trying to change the subject to the latest trends in reality TV because she is more interesting in new shows than shows such as "Andy Griffith" and "Dr. Kildare." Honor's communication indicates little understanding of which guideline for member participation in groups?
being group oriented
Larry never has anything good to say about any idea generated during group meetings. Because of Larry's negativity, the group has not made much progress toward its goal. In this group, Larry represents the ___________.
blocker
Eva's general style of leadership is to let her employees do what they want, although her door is always open if they have questions. Eva's style is best described as ____________.
delegating
the ____________ style of the situational approach to leadership is characterized by giving little direction and little support.
delegating
in a department meeting, Javier shares some research on new software he thinks the company should purchase. Roger agrees with Javier, and goes on to share his experience with the software and offer more insight into why the software would be the best option. in this scenario, Roger's behavior would best be classified as a(n) ____________.
elaborator
during weekly sales meetings, Annie makes a point to congratulate other members of the group for their accomplishments of the week and make positive comments about others' ideas to increase sales. one of the roles Annie plays at these meetings is ____________.
encourager/harmonizer
During a departmental meeting, Donna questions Henry's suggestion concerning how to decrease turnover by saying, "That's an innovative approach to the problem, Henry, but I'm not sure how it would work for this specific work group." By making this comment, Donna is performing which member role?
evaluator-critic
T/F: during a group meeting, Sherry asks the recorder to read back the last statement that was made. Sherry is performing the role of information seeker.
false
T/F: group members' willingness to assume individual roles is crucial to the effectiveness of a group.
false
T/F: groups don't necessarily require some members to perform group building and maintenance roles to be successful.
false
T/F: the concept of social loafing posits that people exert more effort when working in groups than when working alone.
false
T/F: the participating-style leader gives the group high levels of both task guidance and relationship support. this leader not only tells people what to do, but also tells them why they should do it.
false
during a departmental meeting, Zora listens to everyone's ideas and when it seems like everyone is on the same page, she adds, "This all sounds great to me. I'l' go along with it." by making this remark, Zora appears to occupy which group role?
follower
during a recent meeting, Sue said, "Those were really good ideas; we're on a roll." Sue is acting in a __________ role.
gatekeeper/expediter
the encourager, comprimiser, and standard setter are best defined as __________ roles.
group building and maintenance roles
the information seeker, opinion giver, and procedural technician are best defined as ___________.
group task roles
members of the R&D department at GHI Drugs believe they have a unanimous agreement concerning the benefits of Vidoxidin, a new drug to lower blood pressure, even though independent tests indicate it can have dangerous side effects. the members of R&D believe their own tests and opinion cannot be wrong. the R&D department has a problem concerning ____________.
groupthink
the aggressor, blocker, self-confessor, and dominator are best defined as ____________ roles.
individual roles
Cara is in charge of leading a group of seasoned volunteers at a local charity. the volunteers know what needs to be done, but they seem to have lost their motivation. in this situation, Cara is best advised to use which leadership style of the situational approach?
participating
John-David arrived 15 minutes late for study group. the others in the group were busy studying and asking questions when he arrived. John-David then proceeded to hold court for 10 minutes, interrupting everyone to boast about the promotion he just received at work. John-David's actions best classify him as a(n) _____________.
recognition seeker/self-confessor
the theory that some people exert less effort when working in groups than when working alone is called __________.
social loafing
Bella is in charge of leading a new team of firefighters who recently joined the force. in this situation, Bella is best advised to use the __________ leadership style of the situational approach.
telling
Julio's general style of leadership is to tell everyone in his work group exactly what to do and how to do it. Julio's general style is best described as _____________.
telling
the traits approach to leadership posits that ___________.
the leader is the one who possesses those characteristics or skills that contribute to leadership.
the approach to leadership exemplifies by Ghandi, MLK Jr., and John F. Kenndy is best described as a ___________ approach.
transformational
T/F: conflict over issues in small groups can lead to better decisions or outcomes.
true
T/F: during a group meeting, Tim questions the feasibility and logic of the solution that the group plans to propose, even though the solution appears to be an excellent one. Tim appears to be performing the role of blocker.
true
T/F: groupthink is never beneficial to a group.
true
T/F: if group members seek to ensure understanding in group communication, they should work to make their statements clear and ask for clarification of ideas from other members.
true
T/F: in cultures with individualistic orientations, it is perfectly acceptable for group members to be singled out for praise or blame.
true
T/F: in general, cohesiveness is a positive quality, and cohesive groups seem to be more effective.
true
T/F: in high power distance cultures, you're taught to have great respect for authority.
true
T/F: leaders who are more concerned with their own personal interests than with the group task or the interpersonal needs of the members are acting unethically.
true
T/F: the delegating-style leader gives little task direction and little emotional support. this leadership style is most appropriate for a group that knows what to do and how to do it and also has the confidence, commitment, and motivation to accomplish the task.
true
T/F: the procedural technician is a group task role.
true
T/F: the situational approach to leadership holds that the effective leader shifts his or her emphasis between task accomplishment and member satisfaction.
true
