Chapter 10

Which of the following is the MOST commonly used basis for departmentalization, especially among small businesses?

Function

At Haldeman Ford dealership employees specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Haldeman use?

Functional

Veronica has a high growth-need. She never wants to feel stagnant. She would like ____.

Job Characterization Approach

Which of the following is NOT an alternative to job specialization?

Job Delegation

A municipal government has departments for construction, fire, first aid, schools, taxes, public works, and recreation. It ____ departmentalization.

Functional

A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of ____ departmentalization.

Functional

Go into most hospitals, and you will find a billing department, an x-ray department, an insurance claims department, and a pharmacy. These various departments indicate that most hospitals use a ____ basis for departmentalization.

Functional

Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities?

Functional

____ departmentalization has the advantage of reducing the number of skills a manager must possess.

Functional

Delegation enables managers to

Get more work done. Have experts address specific issues. Develop subordinates. Work more efficiently and effectively. All of these choices

The advantages of a flat organization include

Greater communication between upper and lower levels of management. Lower total managerial costs. Flexibility. Improved employee productivity. All of these choices

A wide span of management produces

a flat organization.

____ is the systematic retention of power and decision-making authority by top management.

Centralization

The term ____ suggests that there must be a clear and unbroken line of authority and responsibility from the lowest to the highest position.

Chain of Command

____ is defined as clear and distinct lines of authority among all positions in an organization.

Chain of command

All of the following are bases for departmentalization EXCEPT

Competition

Another name for span of management is span of

Control

____ involves linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals.

Coordination

Hospitals have sections devoted to senior citizens (geriatric wards), children (pediatric wards), cancer patients (oncology wards), heart patients (coronary units), etc. From this information alone, you would say that hospitals use ____ departmentalization.

Customer

____ results from maximum delegation throughout the organization.

Decentralization

____ deal with the distribution of authority.

Decentralization and delegation

Which of the following is NOT a part of the organizational structure? Decision making Designing jobs Establishing reporting relationships Distributing authority among jobs Grouping jobs

Decision making

The program in which student teachers enter the classroom and take over some of the workload from the classroom teacher in order to learn more about what being a teacher entails is similar to the management practice of

delegation

In large organizations you would expect to find ____ departmentalization(s).

a combination of two or more

Effective delegation incorporates all the following steps EXCEPT

closely supervising the subordinate following the delegation.

Life guards at a public pool change positions every thirty minutes. They use job ____.

Rotation

What would most likely cause an organization to decentralize?

A dynamic or complex environment

____ is the systematic distribution of power and authority to middle and lower-level managers throughout the organization.

Decentralization

If a manager has only a few subordinates, she has a span of management that is

Narrow

The night shift at a plant is an example of which departmentalization?

Time

The opposite of micromanaging is

delegation.

____ can be used to balance with specialization.

job rotation

When managers delegate responsibility and grant authority to their subordinates

they are still ultimately responsible for the results.

Decentralization is NOT usually pursued

when the home office wants to maintain control.

Which of the following statements does NOT describe an advantage of product departmentalization?

Administrative costs are lower.

Which of the following is a common disadvantage inherent in product, customer, and location departmentalization?

Administrative costs tend to rise due to an increase in the size of staff.

Army officers use an expression "not in my lane," which derives from the basic marksmanship function of establishing firing lanes for who fires at which targets. The idea is to spread people over the whole area so you do not miss anything and to prevent everyone from firing at the same target. This is an example of

Departmentalization

____ is the grouping of jobs into some logical arrangement.

Departmentalization

Which of the following statements describes an advantage of job specialization?

Employees become experts

Job ____ requires that autonomy be part of the job.

Enrichment

Which of the following factors does NOT influence the effectiveness of the span of management?

Extent of job rotation used

The extent to which workers know how well they are doing in their jobs is called

Feedback

With job enrichment, workers can ____. This does not occur with job enlargement.

Find their authority and responsibility are increased

____ are most alike in terms of the amount of authority and responsibility workers are given with each.

Job enrichment and work teams

Which of the following is an advantage of tall organizations?

Less administrative and supervisory responsibility for managers

An appropriate basis of departmentalization for multinational companies is

Location

Product departmentalization has the disadvantages that ____ and administrative cost is increased.

Managers often fail to focus on what is good for the organization as a whole

Procter & Gamble is departmentalized, in part, on the basis of product. Which of the following characteristics would you expect to find at Procter & Gamble?

More effective evaluation of the performance of individual products or product groups than with functional departmentalization

Which of the following statements describes an advantage of functional departmentalization?

Organizational decision making is faster. Each department is staffed by experts. Functional managers can easily control activities within the department. Areas of responsibility are clearly defined. ALL OF THE ABOVE

GM has a division for GMC trucks and one for Buicks, Oldsmobiles, and Cadillacs. This is an example of ____ departmentalization.

Product

Sears has departments for clothing, tools, jewelry, and home goods. This is an example of departmentalization by

Product

At BMW the marketing department helps develop sales forecast for the operations managers, who give availability information to dealerships. When dealerships have a specific order, they send it to operations. What level of interdependence does this example represent?

Reciprocal

Rose Marie's boss tells her what to do, not how to do it. Which of the following statements is TRUE?

Rose Marie apparently has a high degree of autonomy in her job.

Mihee is in nursing school. Part of her practical experience is to spend a few weeks in each department of the hospital. The school is using job ____ as a training technique.

Rotation

Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job ____

Rotation

Insurance claim clerks handle cases based on policy number. What basis of departmentalization does this represent?

Sequence

At Cornercopia plant nursery, customers place orders and arrange payment and delivery. The order is sent to the delivery department with where and when delivery is expected. What level of interdependence does this example represent?

Sequential

Tammy is trying to decide how many subordinates to assign to a first-line supervisor. The subordinates are well qualified and all working on very similar tasks. Also, they are all located in one small area of the plant. On the other hand, the supervisor in question has a large quantity of paperwork to do each day. What should Tammy do?

She should use a broad span of control.

Managers plan, control, organize, and lead. They need good people abilities as well as analytical abilities. A manager's job has ____

Skill Variety

Which of the following refers to the number of subordinates who report directly to a given manager?

Span of management

Job ________ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.

Specialization

The starting point for all job design activities is determining the level of desired

Specialization

Which of the following factors influences the effectiveness of the span of management?

Standardization Frequency of new problems Physical dispersion Competence of the manager All of these choices

Which of these is associated with a smaller span of management?

Subordinates who are widely dispersed

The phrase "A mothers work is never done," identifies the lack of ____ mothers have.

Task Identity

Air traffic controllers must focus on every task at hand. They know many people's lives are counting on them. They have ____

Task Significance

Which of the following statements describes a characteristic of job rotation?

The jobs themselves remain the same

Which of the following statements describes a barrier to effective delegation?

The manager may feel it will be quicker to do it herself. The manager may be afraid of looking inferior to the subordinate. The manager may feel her communication skills are not strong enough. The subordinate may feel that the task is not in her job description. All of these choices

In Organization A, three people are assigned to each supervisor. In Organization B, six people are assigned to each supervisor. Assuming that the number of people in both organizations is the same, which of the following relationships exists?

The span of management in Organization A is narrower than in Organization B.

Plastic Polymers has employees working three different shifts. Based on this information, we can surmise that the employees are organized on the basis of

Time

Sailaja manages a department with few standard procedures. Members are located in various parts of the state, but they are well connected electronically. The department performs tasks requiring a great deal of interaction between manager and subordinates. When structuring this department, what should she do to most effectively supervise its activities?

Use a narrow span of control

Which of the following statements describes specialization?

With specialization, workers are more likely to be absent.

Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others. This allows the teachers to specialize in the subjects they most enjoy. This is an example of ___

Work Teams

Which of the following statements are accurate about job specialization?

Workers are more proficient. Equipment is more specialized. Training is simplified. Workers are more likely to be bored. All of these choices

In theory, delegation from a manager to a subordinate consists of

assigning responsibility, granting authority, and creating accountability.

Girl Scout leader volunteers attend monthly leader meetings to learn about changes in rules and procedures. This is an example of

centralization

An organization is ____ when power and control are kept at the top levels of management.

centralized

Graicunas quantified three kinds of interactions with subordinates. They are

direct, cross, and group.

The primary reason for coordination in organizations is

due to the interdependence of work units and groups.

The primary reason for delegation is to

enable managers to get more work done.

Yoshiko is the manager of the accounting department. She has an assistant manager who reports to her. Four supervisors also report to her from other divisions. The supervisors have three subordinates each. Yoshiko has a span of management of

five

When departments or units operate with little interaction, and the profits and losses are simply added together, the units operate with ____ interdependence.

pooled

__________ is the determination of an individual's work-related responsibilities.

Job Design

Although a pay increase would be useful when a change in job design is made, for which of the following would it be expected?

Job Enlargement

Ben is a music teacher at Manchester High School. He loves what he does and enjoys showing his students off. He marches them in parades and football half-time shows, even though it is not in his contract. Ben leaves Manchester High for a new job. His replacement is now expected to continue the parades and half-time shows. This is an example of____

Job Enlargement

Invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than simply adding one or two pieces as is normal on most assembly lines. This is an example of

Job Enlargement

One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. They once only had to teach, but now they have so many other duties that they don't feel they are doing anything well. In this case, ____ did not produce satisfied workers.

Job Enlargement

____, as an alternative to specialization, has the disadvantages of raising training costs, unions arguing for more pay for doing more tasks, and worker boredom setting in.

Job Enlargement

Carol worked in an office assigning, reviewing, and assessing projects. When her office was moved closer to the projects, she could walk outside to check on the projects. The ability to get fresh air in the middle of the day raised her job satisfaction significantly. This is an example of_____

Job Enrichment

Susan is a joke writer for late night television. She used to receive the "setups" someone else wrote. Now she is included in writing the "setups." This is an example of

Job Enrichment

The job characteristics approach to job design is a specific method for taking into account both the work system and employee preferences. It is similar to the more general ____ approach

Job Enrichment

In which alternative to specialization does the job itself remain the same, which means satisfaction usually wanes quickly?

Job Rotation

____ is defined as systematically moving employees from one job to another.

Job Rotation

Lawrence Burch is a tire handler for the Newman racing team. The pit crews in auto racing use

Job Specialization

Some companies now have a chief ethics officer. They usually have a legal background and are responsible for whistle-blowing, ethics training, financial statements review, and investigations. This is an example of ____.

Job Specialization

A pastor at a large church shares responsibilities with a student ministries coordinator. This is an example of

delegation.

Giovanna is very competent. She works in a relatively predictable environment. All of his subordinates do the same activity with few problems. This situation would tend to call for

a wide span of management.

When delegating, a supervisor should do all of the following EXCEPT

develop a control system.

Organizing

is the second basic managerial function; it follows planning and decision making. involves shaping the organization over time and is never truly finished. involves grouping activities and resources. can help the organization be flexible. ALL OF THESE CHOICES

Span of management is the

number of subordinates reporting to a particular manager