Chapter 10 Managing Conflict & Negotiations Practice Quiz

Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style. True or False

false

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

personality

A distributive negotiation usually involves a single issue in which one person gains at the expense of another. True or False

true

Conflict in the workplace can lead to absenteeism and turnover. True or False

true

Conflict is the energy created by the perceived gap between what we want and what we're experiencing. True or False

true

One of the possible causes of incivility in the workplace is autocratic leadership. True or False

true