Chapter 10 Principles of Management - Human Resource Management
A performance appraisal focuses on which basic categories?
behaviors traits results
Which are difficulties faced by employees who have been fired or laid off? (Select all that apply.)
being demoralized when seeking a new job feeling stigmatized a loss of self-esteem
______ occurs when an employee is trained by a superior and is usually the most effective and direct management-development tool.
coaching
When employee contributions and capabilities cannot be imitated by others, the employees become a source of Blank______.
competitive advantage
When employee contributions and capabilities cannot be imitated by others, the employees become a source of Blank______.
competitive advantages
An advantage of Blank______ recruiting is that employees may work hard and like the opportunity to move up within the organization.
internal
The knowledge, skills, abilities, and other characteristics needed to perform a job is the Blank______.
job specification
When Takesha applied for her job, she had to demonstrate that she had an engineering degree, several years of management experience, and in-depth knowledge of computer systems. These requirements make up the Blank______.
job specification
What areas fall under human resources management (HRM)? (Check all that apply.)
labor relations staffing training performance appraisal
MBO is an acronym for Blank______.
management by objectives
The three stages in the HR planning process include which of the following?
planning programming evaluating
In situational interviews, job candidates are Blank______.
presented with possible job scenarios and asked how they would handle them
A sample question on an integrity test would not focus on Blank______.
professional experience
Using internal or external sources to develop a pool of qualified applicants from which management can select employees is the task known as Blank______.
recruitment
______ involves teaching managers and professional employees broader skills needed for their present and future jobs.
Development
Which are among the guidelines for choosing a performance appraisal method? (Check all that apply.)
Document the performance appraisal process carefully. Communicate performance standards to employees. Evaluate employees on specific performance-related behaviors.
______ is a strategic activity that includes meeting an organization's staffing needs.
Human resource planning
People who work at W. L. Gore have specialized capabilities and skills that help set Gore apart from its competition. Which criteria of HRM does this exemplify?
Is rare
What are two benefits of orientation training?
It results in lower employee turnover. It helps to increase morale.
Which type of interview explores what candidates have actually done in the past by asking questions about real events?
behavioral description
If an organization's people have talents that can be combined and deployed rapidly to work on a new assignment, those talents are considered a Blank______.
competitive advantage
Minnesota Materials has formal systems for identifying future management needs and developing high potential employees so the company can promote from within. These formal systems are a source of Blank______ for the company.
competitive advantage
Management training programs seek to improve managers' Blank______ skills.
people
When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?
recruitment
The consistency of test scores over time and across alternative measurements is known as Blank______.
reliability
Performance appraisals can assess three basic categories of employee performance: traits, behaviors, and Blank______.
results
A Blank______ might be included as part of a background check for jobs involving driving.
vehicle record check
Selection builds on recruitment and involves decisions about Blank______.
whom to hire
What are two elements of a job analysis?
a job specification a job description
Job applications and résumés typically contain basic information on the candidate, including which of the following? (Check all that apply.)
education work experiences certifications
Which external recruiting methods do employers prefer? (Check all that apply.)
employee referrals online job boards
Cardi thought she was doing a good job, even though she didn't always arrive to work on time. She then got fired for tardiness. This is a case of Blank______.
employment-at-will
The legal concept that an employee can be terminated for any reason is known as Blank______.
employment-at-will
When a manager attends career fairs at local colleges and meets with groups in the community to look for potential recruits, this is known as Blank______ recruiting.
external
When a manager looks outside the organization to fill positions with people who have not worked for the company before, this is known as Blank______ recruiting.
external
True or false: Applications and résumés tend to be extremely useful for making final selection decisions.
false
Appraisals are most effective when they are based on a(n) Blank______.
familiar work relationship
In recent years, benefits costs have risen Blank______ wages and salaries.
faster than
Top companies invest a great deal to hire and train employees because they recognize that Blank______.
good talent is rare
An employee's pay is based on the performance of the employee's team in a(n) Blank______.
group incentive plan
People can provide a competitive advantage for a firm when their skills, knowledge, and abilities are Blank______. (Select all that apply)
hard to find superior to the competition
Training and development helps to ensure that employees Blank______. (Check all that apply.)
have the knowledge and skills needed to perform jobs effectively can take on new responsibilities are motivated to perform at high levels
By using empowerment programs, total quality initiatives, and continuous improvement efforts human resources can have a strategic impact on an organization because these programs Blank______.
help to create value
Issues relating to staffing, training, and labor relations are the domain of which department within the organization?
human resources
A(n) Blank______ test might question employees on whether they steal or believe that others steal.
integrity
People who depend on an employee's work output and provide performance appraisal information from within an organization are called Blank______.
internal customers
It is important to conduct reference checks on potential employees because Blank______.
it can be unwise to rely solely on the words of the candidates
Which types of analyses are useful to managers when conducting a needs assessment? (Choose very correct answer.)
job analyses performance measurements
In Torsten's job, he must collaborate with managers from other teams, prepare budgets, manage vendor invoices, and supervise a team of five. This is Torsten's Blank______.
job description
An organization's most distinctive and renewable resources are an employee's Blank______. (Check all that apply.)
knowledge abilities skills
Human resource leaders provide the most benefit to an organization in the long run when they promote which of the following values? (Choose every correct answer.)
legal strategic financial
Pay Blank______ refers to whether the organization is a high-, average-, or low-paying company.
level
One advantage of Blank______ is that it avoids the bias and measurement difficulties of trait and behavioral appraisals.
management by objectives
Managers conduct a(n) Blank______ to identify who and what needs training.
needs assessment
When giving performance feedback, the manager must be Blank______ and able to make tough decisions.
objective
Appraisals are most effective when they are based on what type of relationship with employees?
ongoing
One advantage of a 360-degree appraisal is that it captures information that Blank______.
other appraisal methods miss
The process of helping people who have been dismissed from the company regain employment elsewhere is known as Blank______.
outplacement
A clerk or administrative assistant may be asked to take a(n) Blank______ test, where the applicant performs a sample job task.
performance
A typing test is an example of a(n) Blank______ test.
performance
In order for pay to motivate employees to work at high levels, pay should be linked to Blank______.
performance
When managers evaluate employees' performance to assess their contributions to the organization, this is called a(n) Blank______.
performance appraisal
Important information on which to base human resource decisions, such as pay raises and promotions, can be acquired through Blank______.
performance are
In order to assemble teams with similar positive traits, an organization may give potential candidates a(n) Blank______ test.
personality
The first stage of the human resource planning process is Blank______.
planning
Which is the broadest and least individualized incentive plan?
profit-sharing plan
In which HR function are employees hired from among qualified applicants?
selection
Haben is interviewing for a customer service position. She is asked, "You receive a call from an angry customer. You listen to the customer's story and conclude, after some investigating, that the customer is wrong and did not comply with your company's stated policies. How would you handle this?" Haben is in a(n) Blank______ interview.
situational
When summarizing the employee's performance in a performance appraisal it is important to be Blank______.
specific
Appraisal feedback works best when it is Blank______.
specific and constructive
The Blank______ function of human resources consists of recruitment, selection, and outplacement.
staffing
Which is the next step after HR planning is completed?
staffing
When managers ask all of the job applicants the same set of standard questions in an interview, this is an example of a(n) Blank______ interview.
structured
As part of Suhindra's training as a new employee, he worked alongside a group of experienced employees. Suhindra was encouraged to actively participate, and the other employees shared their knowledge with him. Which type of training is this?
team training
"Get me the right kind and the right number of people at the right time." This statement refers to Blank______.
the human resources planning process
Which part of a job analysis details each job's specific and essential tasks, duties, and responsibilities?
the job description
In a structured interview, managers ask each applicant Blank______.
the same standard questions
People increase value through their efforts to decrease costs or provide something unique to customers. This can be achieved through the use of Blank______. (Select all that apply)
total quality initiatives empowerment programs continuous improvement efforts
In contrast to development, which occurs at higher levels in an organization, Blank______ involves teaching employees how to perform their jobs and helping them acquire the necessary skills and knowledge to be effective.
training
Which of the following refers to teaching lower-level employees how to perform their jobs?
training
Hassan, a social worker, is assessed based on his empathy and concern for others. This is an example of a(n) Blank______ appraisal.
trait
Hassan, a social worker, is assessed based on his empathy and concern for others. This is an example of a(n) Blank______appraisal.
trait
Managers can assess subordinates on personal characteristics that are relevant to job performance, such as initiative, leadership, and attitude, when Blank______ appraisals are used.
trait
The degree to which a selection test predicts or correlates with job performance is known as Blank______.
validity
______ training teaches employees the skills they need to work together and facilitates their interaction.
team
In a(n) Blank______ interview, a discussion occurs between a manager and employee about the employee's dismissal.
termination
A Blank______ has the advantage of giving a fuller picture of an employee's strengths and weaknesses.
360-degree performance appraisal
Which statement about employment-at-will is true?
There are exceptions to the employment-at-will doctrine.
How can organizations best avoid the need to significantly downsize?
by avoiding excessive hiring
Different pay rates for employees performing similar jobs in the same job family are determined by Blank______.
individual pay decisions
Which of the following entities is not included as a source for performance appraisal information?
stockholders
Which of the following statements about drug testing is true?
Almost half of U.S. employers screen for drugs.
______ validity refers to the degree to which a test actually predicts or correlates with job performance.
Criterion-related
Which are guidelines for giving feedback to an average employee?
Thank the employee. Raise relevant issues. Explain why employee's work is important. Express confidence in future performance. Summarize performance.
Which statements about behavioral appraisals are true? (Check all that apply.)
They are subjective. They focus on observable aspects of performance.
Which of the following statements about personality tests is true?
They can be discriminatory and may not accurately predict job performance.
Benefits now constitute about Blank______ percent of payroll costs.
30
A performance appraisal that gathers feedback from an employee's subordinates, peers, customers, and superiors is a(n) Blank______ appraisal.
360-degree
A(n) Blank______ appraisal uses multiple sources of appraisal to gain a comprehensive perspective on an employee's performance.
360-degree
The Age Discrimination in Employment Act of 1967 and its amendments in 1978 and 1986 prohibit discrimination against people Blank______ years old and above.
40
Select the steps that are included when giving a performance appraisal to an employee who is performing below acceptable standards. (Check all that apply.)
Agree to a timetable for improvement. Agree to a solution. Describe the expectations and standards.
The human resource management activities that require the most attention in a given organization depend on which of the following?
An organizations rate of growth
What do managers need to build into their HRM plans to ensure that their employees are able to acquire the knowledge and skills to perform their jobs at a high level and take on new responsibilities as conditions change?
Training and development
Since the passage of the Blank______, applicants and employees of federal contractors and the Department of Defense must undergo drug testing.
Drug-Free Workplace Act
Most job positions are filled by word-of-mouth recommendations by employees. Which of the following are advantages of this method? (Check all that apply.)
Employees know who will be a good fit with the company. It is relatively inexpensive.
The 1938 Fair Labor Standards Act created which two employee categories?
Exempt and nonexempt
What law created two categories of employees (exempt and nonexempt)?
Fair Labor Standards Act
Which of the following people or institutions would a hiring organization contact as part of a reference check?
Former employers Educational institutions
Which statements are true of human resource management? (Check all that apply.)
Historically it was known as personnel management. It deals with managing people at work. The first interaction with an organization you wish to join involves its human resource function.
______ is the strategic value of employee knowledge and abilities.
Human capital
______ is a formal system for the management of people within an organization.
Human resource management
______ is the use of new ideas that emerge from the focused creativity of organizational members.
Innovation
Which statement about internal recruitment is true?
It can yield a limited applicant pool.
______ training is designed to introduce new employees to the company and familiarize them with policies, procedure, and culture.
Orientation
Which are crucial decisions for designing an effective pay plan?
Pay structure Pay level Individual pay
It is illegal to fire employees for which of the following?
Refusing to break the law Jury duty Whistle-blowing
A seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act is known as Blank______ impact.
adverse
An equal number of qualified individuals applied for security jobs at the airport. All the individuals were required to take an employment test, the results of which led the airport to hire mostly male candidates. The test thus had a(n) Blank______.
adverse impact
When giving a performance appraisal to an underperforming employee you should Blank______.
agree to a timetable for improvement
Supervisors should meet with their employees face-to-face for termination interviews. It is also wise to include Blank______ in the meeting.
an HR manager
Organizations can achieve competitive advantage when they possess or develop human resources that Blank______. (Check all that apply.)
are rare are organized create value
A(n) Blank______ is composed of 10 to 12 managerial candidates who participate in a variety of exercises or situations.
assessment center
While trait appraisals assess what workers are like, what workers do is assessed by Blank______ appraisals.
behavioral
Chito is interviewing for a job as an IT specialist. He is asked to talk about a time he was under a tight time line and what he did to meet the deadline. He is then asked if he would do things differently knowing what he now knows. Chito is in a(n) Blank______ interview.
behavioral description
The degree to which selection tests measure a representative sample of the knowledge, skills, and abilities required for the job is known as Blank______ validity.
content
Adequate background checks include which of the following? (Check all that apply.)
criminal records check Social Security verification employment verification
Assessment center exercises tap a number of critical managerial dimensions, including Blank______. (Select all that apply)
decision-making skills leadership communication ability
The essential tasks, duties, and responsibilities involved in performing a job are known as the job Blank______.
description
When a performance appraisal is used to identify and plan additional training an employee needs, the appraisal serves a(n) Blank______ purpose.
developmental
Human resource management can build a competitive advantage when the resources create value, are rare, are Blank______, and are organized.
difficult to imitate
Performance appraisals serve some basic purposes. They provide Blank______.
documentation to justify decisions in court information for salary, promotion, and dismissal decisions documentation to be used to identify and plan training