Chapter 10 Quizlet

Which of the following are true about an employee transfer in a company?

It is usually at the same approximate wage. It is typically at the same level.

An advancement to a higher level job within an organization is known as ______.

a promotion

A financial reward calculated on a weekly, monthly, or annual basis is referred to as ______.

a salary

An employee walkout is also called ______.

a strike

What is a "scab"?

a strikebreaker

What are the three benefits of fostering and valuing workforce diversity?

ability to better serve a diverse customer base reduced conflict among employees from different backgrounds increased innovation and creativity

What term refers to the legally mandated plans that try to increase job opportunities for minorities?

affirmative action

Through observation and study, a job ______ determines information about a job—the tasks that comprise it and the environment in which it will be performed.

analysis

In the first stage of the selection process, the individual fills out a(n) _______ form that usually asks a potential employee for his or her name, address, telephone, education, and work experience.

application

Approximately what percentage of recruiters use social media sites to screen job candidates?

around 70 percent

A(n) ______ occurs when union members are asked not to do business with a business.

boycott

What is an attempt to keep people from purchasing products from a company?

boycott

The Title VII of the _______ _______ Act of 1964 prohibits discrimination in employment.

civil rights

Labor unions and management reach agreements through the process of

collective bargaining

The negotiation process of management meeting with unions representing workers to discuss changes in working conditions, wages, and terms of employment is known as ______.

collective bargaining

What incentive system pays a fixed amount or a percentage of the employee's sales?

commission

During his interview with the human resource manager, Kent asked about the benefits the company provided. What would be one thing the HR manager might tell Kent about with regard to benefits?

company health insurance plan

Which of the following tasks are part of human resources?

compensating workers training workers hiring workers to fulfill company needs

Pay and benefits make up a worker's ______ plan.

compensation

Performance appraisals are used for which three purposes?

compensation rewards provide employee feedback

Which of the following are likely consequences when a company does not value diversity in their workforce?

discrimination greater conflict prejudice

More and more companies are trying to improve HRM programs to recruit, develop, and retain more _______ employees to better serve their diverse customers.

diverse

The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace is referred to as ______.

diversity

_______ is the term used for the fact that customers, employees, and suppliers come in different ages, genders, races, ethnicities, nationalities, and abilities.

diversity

______ is a major advantage of piece wages.

employee motivation

Wages are defined as ______.

financial rewards based on the number of hours the employee works or the level of output achieved

Title VII of the Civil Rights Act prohibits job discrimination based on which of the following?

gender identity race or color national origin religion

Select from the following those items that are secondary characteristics of diversity.

geographic location education religion

Allyson had a meeting with the human resource manager and explained that she was leaving the company because her co-workers, Nate and Henrik, were always telling crude jokes and looking at photos of scantily-clad women on the Internet. What is the reason for Allyson's departure from the company?

hostile work environment

Kellen often feels uncomfortable around her manager. He puts his arm around her shoulders when he discusses a project with her and often jokes that they are the best "couple" in town and should go out on a date. What type of harassment is Kellen experiencing?

hostile work environment

A compensation plan refers to ______.

how much people are paid for their work

Defining and designing work, evaluating performance, and retaining employees are tasks that fall under which department?

human resources

A(n) _______ allows management to ask an applicant detailed information about his or her experience, skills, and attitudes, in order to get an idea of whether he or she would fit in with the company.

interview

A(n) _______ _______ is an employee organization that represents its members in negotiations with management over wages and working conditions.

labor union

What are three examples of benefits that provide additional compensation to employees beyond wages?

life insurance paid vacation sick days

The closing of a work site so that employees cannot go to work is known as a(n)

lockout

The striking employees at Williams Restaurant Supply were told that the worksite would be closed and they would not be allowed to return to work. Replacement workers would be used to fill their positions. What type of management tactic was the company using?

lockout

Last week, all of the employees at the Nice Night Hotel Group marched in front of their respective places of employment. They carried signs that said they wanted better wages and better working conditions. Which type of labor dispute does this represent?

picketing

______ is a public protest against management practices and involves union members marching at the employer's site.

picketing

Which compensation is based on the level of output achieved?

piece-wage system

Which three things have already taken place before training begins for an employee?

position offered acceptance of an offer selection

Developing a pool of qualified applicants from which management can select employees is the task known as ______.

recruitment

When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?

recruitment

All of the following are considered primary characteristics of diversity except ______.

religion

Financial compensation falls into two general categories: wages and ______.

salaries

Strikebreakers, people hired by management to replace striking employees, are also known as "_______" by striking members.

scabs

A company that needs to fill several positions is in the process of collecting information about applicants and using that information to make hiring decisions. What process is the company in?

selection

Rashid is looking to promote one of his employees to a supervisory position. He has several people in mind and all of them are qualified. He decides to promote the person that has been with the company the longest. Rashid is using ______ as the basis for his decision.

seniority

Which four activities are most often part of an orientation to a company?

socializing tour of the building introduction to fellow workers distribution of manuals

A(n) ______ is one of the most effective weapons labor has and occurs when employees walk off the job

strike

What are the four components of the selection process of HRM?

testing the application interviewing reference checking

All of the following are part of a job analysis except ______.

the compensation associated with the job

Wayne sells fire protection systems to companies and government agencies. He has a yearly sales goal and receives a percentage of this goal for each system he sells; the more he sells, the more money he makes. How is Wayne being compensated?

through a commission plan

Why are many companies hiring employees representing a diverse background?

to better serve their diverse customers

Select from the following three goals of the application process.

to look for clues to determine if an applicant is fit for the job to get acquainted with the applicant to weed out unqualified applicants

Even though Joe's Vegetarian Cuisine hired qualified, educated chefs, the restaurant chain still must make sure they know how to do the specific job tasks required at Joe's. This takes place during ______.

training

Jared was hired by creative auto works because he has the knowledge and skill set desired by the company. However, Jared still needs to know the precise way the company handles all of its auto repairs and paperwork. This is accomplished through ______.

training

An employee who moves to another job within the company but remains at the same level and pay scale has received a ______.

transfer

True or false: Affirmative action programs analyze the current pool of workers, identifying where both women and minorities are underrepresented.

true

True or false: Assessing an employee's performance is one of the most difficult tasks for managers.

true

Lost productivity in the vacated job and an increase in the costs and time to find a new employee are side effects of Blank______ in an organization.

turnover

When employees quit or are fired from an organization and must be replaced by new employees, it is referred to as

turnover

Select the true statement about labor union employees and wages.

union workers make significantly more than nonunionized employees

______ are the financial rewards based on the number of hours an employee works.

wages

What are the two general categories of financial compensation?

wages salaries

Salaries are most closely associated with _______-collar workers.

white