Chapter 10 SmartBook

Identify some of the job titles that are considered contingent workers. Union members Temporary workers Business managers Independent contractors

Temporary workers Independent contractors

The federal law that requires employers to give applicants with physical or mental disabilities equal consideration and to make reasonable accommodation for them in the workplace is the ______. Title VII of the Civil Rights Act of 1964 The Equal Employment Opportunity Act The Civil Rights Act of 1964 Americans With Disabilities Act of 1990

Americans With Disabilities Act of 1990

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation and requires them to adapt the workplace if necessary is the ______. Civil Rights Act of 1964, Title 8 Fair Labor Standards Act Americans with Disabilities Act of 1990 Equal Pay Act

Americans with Disabilities Act of 1990

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a ______. positioning statement human resource inventory job analysis job description

human resource inventory

Another employee who introduces lower-level employees to the right people and acts as a sponsor within the organization is a(n): mentor assistant director supervisor

mentor

The process for obtaining qualified people is: recruitment assessment performance appraisal job analysis

recruitment

The information gathered from comparing an employee's work to an established standard is ______. job rotation job enlargement a job adjustment a performance appraisal

a performance appraisal

Employees moving over to a new job or position rather than a higher level with more pay are experiencing a(n) ______ transfer in their job.

lateral or horizontal

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n): demotion lateral transfer promotion exploratory transfer

lateral transfer

When two or more part-time employees share one full-time job it is called _________ _________.

job sharing

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called: job simulation online training orientation apprentice programs

orientation

The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is: organizing training recruitment performance appraisal

recruitment

The effects of legislation on human resource professionals is important because ______. legislation affects all areas of human resource management legislation affects only very specific functions in human resource management court cases rarely change the effect of the laws and how they are interpreted in the workplace it seldom changes and is consistent in all states

legislation affects all areas of human resource management

What are two advantages of home-based work for employers? saves office space costs reduces any complications when distributing tasks makes it more difficult to appraise performance reduces absenteeism

saves office space costs reduces absenteeism

Gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is the _______ process.

selection

The process of gathering information and deciding who should be hired is called ______. selection performance appraisal training and development equal opportunity employment

selection

A(n) _______ is an employee organization that represents its members in negotiations with management over wages and working conditions.

union

An employee organization whose main goal is to represent its members in negotiations over job-related issues is a(n) ______. union apprenticeship group mediator arbitrator

union

What is a performance appraisal? an evaluation of a company's efficiency, effectiveness, and performance an evaluation of pending equal employment opportunity legislation the evaluation of employees' job performance and contributions to the organization an evaluation of a company's performance in relation to its industry competitors

the evaluation of employees' job performance and contributions to the organization

Sick-leave and vacation pay, pensions, and health plans that provide additional compensation are called ______. fringe benefits supplemental salary nonmonetary awards freebies

fringe benefits

What are three examples of fringe benefits that provide additional compensation to employees beyond wages? salary health insurance base pay paid vacation sick days

health insurance paid vacation sick days

_______ interviews of employees who are leaving the firm can identify problem areas within the company that need to be taken care of quickly.

Exit

The ______ method of compensation relies on job tiers and grade ranges. Tier Pay Structured Hay

Hay

The law that prohibits employers from discriminating in hiring, pay, or promotion and requires reasonable accommodation for workers with disabilities is the ______. Civil Rights Act of 1964, Title VII Americans With Disabilities Act of 1990 Family and Medical Leave Act of 1993 Civil Rights Act of 1964

Americans With Disabilities Act of 1990

Individuals who are part-time, temporary, or seasonal workers are classified as ______. permanent workers contingent workers black market workers job share workers

contingent workers

Home-based work can save ________ for employers as they can save on office space.

costs, money, time, resources, expenses, or overhead

Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by: the loss of investment in training an employee risk of lawsuits for wrongful termination fire-at-will laws whistleblower laws that require it

the loss of investment in training an employee risk of lawsuits for wrongful termination

Fill in the blank question. The negotiation process that clarifies the terms and conditions under which management and a union will operate for a specified period is ________ ________.

collective bargaining

Organizations that want to reduce personnel costs and provide opportunities for younger employees ________. encourage early retirement with special incentives require a percentage of older employees leave the organization freeze hiring have mandatory retirement policies

encourage early retirement with special incentives

Knowing the reasons why talented employees are leaving can be invaluable in preventing the loss of other good people is a function of the _____interview.

exit

A schedule that allows employees to balance work-life demands is ______. flextime cafeteria-style self insurance soft schedules

flextime

Companies trying to downsize sometimes offer special early retirement benefits known as a(n) ______ to encourage long-term employees with higher salaries to leave. early withdrawal flex agreement golden handshake silver lining

golden handshake

The choice of a compensation system is very important to managers because: incentives affect motivation employees will only comply with union rules it affects efficiency and productivity employees receive annual pay raises

incentives affect motivation it affects efficiency and productivity

A human resource ____________ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

inventory

The schedule that lets two or more part-time workers share one full-time job is: a cafeteria plan a fringe benefit job-sharing flextime

job-sharing

Another name for a negotiated labor-management agreement is a: free trade agreement grievance mediation labor contract

labor contract

Costs associated with terminating employees include: lost investment in training and pay changes in technology adhering to whistleblower laws potential for costly wrongful discharge lawsuits

lost investment in training and pay potential for costly wrongful discharge lawsuits

A corporate manager who supervises, coaches, and guides selected lower-level employees by acting as their organizational sponsor is acting as a(n) ________.

mentor

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is ______. orientation on-the-job training vestibule training online training

on-the-job training

For many years, human resource management was called ______ and involved clerical functions such as screening applications, keeping records, processing the payroll, and finding new employees when necessary. worker administration personnel office management administrative science

personnel

By requiring "reasonable accommodation," the Americans with Disabilities Act protects individuals with disabilities from discrimination in ______. (Check all that apply) public transportation public accommodations private homes and automobiles public telecommunications

public transportation public accommodations public telecommunications

A frequent source of employee grievances is ______. employee assistance programs retirement accounts work assignments life insurance benefits

work assignments

Flextime is a system that allows employees some freedom to choose which hours to work as long as they: work the required number of hours leave and arrive at the same time each day have children complete their assigned tasks

work the required number of hours complete their assigned tasks

An effect of changing legislation on human resources professionals is that ______. (Check all that apply) it reduces the cost of managing human resources they must update company HR policies and procedures to stay current with legal changes they must automatically increase compensation for all employees they must stay current with changes in the law

they must update company HR policies and procedures to stay current with legal changes they must stay current with changes in the law

A carefully managed compensation program provides employees with some sense of financial security through ______. the union grievance process fringe benefits the use of temporary workers hiring contract workers

fringe benefits

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability? Johnson Hay Stock sharing Job analysis

Hay

Which of the following is a frequent source of employee grievances? Job assignments Life insurance contracts Layoffs Overtime rules

Job assignments Layoffs Overtime rules

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to: re-train workers for more challenging jobs recognize that a company's people are its ultimate resource put less emphasis on retaining employees eliminate training and re-location costs

re-train workers for more challenging jobs recognize that a company's people are its ultimate resource

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include: recruitment and selection developing compensation systems developing the mission statement training and development

recruitment and selection developing compensation systems training and development

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is ______. the need to retrain workers workers who are technologically literate increased employee loyalty the oversupply of technically trained workers

the need to retrain workers