Chapter 11: Organizational Theory

At open road vehicle rentals, leaders have developed a culture that reinforces the values of cooperation and tradition. Which type of culture has open road embraced? A. adaptability culture B. mission culture C. clan culture D. bureaucratic culture

d

The two types of culture that share an external strategic focus are ___ and ___. A. clan; bureaucratic B. achievement; clan C. adaptability; clan D. adaptability; achievement

d

Which of the following does the achievement culture emphasize? A. the involvement and participation of the organization's members B. the rapidly changing expectations from the external environment C. a consistency orientation for a stable environment D. a clear vision of the organization's purpose

d

In the context of corporate culture, internal integration means that members develop a collective identity and know how to work together effectively. A. true B. false

a

Korston Inc., makes its new hires walk a marathon across the city in order to demonstrate the determination of the employees. After the marathon, they are made to recount their experiences and describe how this event has motivated them to work hard. This scenario illustrates a _____. A. rite of passage B. clan culture C. rite of renewal D. mission culture

a

Most managers are shifting away from bureaucratic cultures because of a need for: A. greater flexibility B. better decision-making techniques C. easier communication channels D. reducing employee participation

a

Which of the following is a reason for some stories to be considered as legends? A. the events are historic and may have been embellished with fictional details B. they encapsulate key cultural values in the form of mottos or mantras C. the content of the stories is relevant and accurately based on true events D. they are rumors circulated in organizations to mislead competitors

a

Which of the following refers to how an organization meets goals and deals with outsiders? A. external adaptation B. conscious capitalism C. Internal integration D. mission culture

a

You know the employees hate to be micromanaged and you want to empower them. At the same time, you want to ensure consistency in the products they serve, such as portion size and ingredient freshness. How can you accommodate these needs? A. Train the employees well and conduct periodic checks of the food preparation area, employees, and orders B. Train the employees well and trust that they will always adhere to the guidelines you taught them

a

Employees are expected to meet minimum quotas in terms of number of products sold, total sales, and more. Which of the following statements best describes the culture within this organization? A. Overall, the organization has a strong adaptability culture as reflected in its collaborative, flexible team environment and focus on meeting customer needs B. Overall, the organization has a strong adaptability culture as reflected in its collaborative, flexible team environment, although the sales department has developed a more bureaucratic subculture focused on goal achievement and consistency

b

In large organizations, culture is always uniform throughout the organization. A. true B. false

b

Problems of high employee turnover, employees reported they don't feel satisfied so they quit. While other managers today complained that todays employees don't show a sense of loyalty or commitment to the organization. Of all the possible solution suggestions at the meeting which seems to be best? A. improve the hiring and training process to ensure you've found employees who are committed to the organization B. adjust the training program and create a rewards system that lets employees know they are appreciated

b

The degree of agreement among members of an organization about the importance of specific values is referred to as: A. bureaucratic culture B. culture strength C. internal integration D. social responsibility

b

Research has shown that culture has a significant impact on: A. employee morale B. the ability to meet sales goals C. performance D. prodcutivity

c

The basic assumption underlying the philosophy of decentralized control is that employees: A. are more comfortable with task-related job descriptions B. need strict guidelines and policies C. work best when they are fully committed to the organization D. work best in a vertical culture

c

Which of the following rites in an organization creates common bonds and good feelings among employees and increases commitment to the organization? A. rite of renewal B. rite of degradation C. rite of integration D. rite of enhancement

c

Which of the following types of organizations is best suited to the achievement culture? A. one that is concerned with the involvement and participation of the organization's members B. one that is concerned with the rapidly changing expectations from the external environment C. one that is concerned with serving specific customers in the external environment but without the need for rapid change D. one that is concerned with the internal operations and a consistency orientation for a stable environment

c

___ develop to reflect the common problems, goals, and experiences that members of a team, department, or other unit share. A. legends B. rites C. subcultures D. clan cultures

c