Chapter 11

The Hay pay method is based on job ________, each of which has a strict pay range.

grades

When two or more part-time employees share one full-time job it is called

job sharing

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

-the preferences of Gen X and Millennial workers -the increase in two-income families

The effects of legislation on human resource professionals is important because ______.

legislation affects all areas of human resource management

The process of establishing and maintaining contacts in and outside the organization is called ___________.

networking

Since 2009, the Age Discrimination in Employment Act:

requires that age must be the determining reason for discrimination to prove any employment action against older workers

The process of gathering information and deciding who should be hired is called ______.

selection

The changes in the U.S. workforce that create challenges for human resource managers include:

-more single-parent homes -employees who want leisure time -new workers who are undereducated

Costs associated with terminating employees include:

-lost investment in training and pay -potential for costly wrongful discharge lawsuits

For firms with ______ or more employees, the Civil Rights Act of 1964 outlawed discrimination in employment based on sex, race, color, religion, or national origin.

15

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

-re-train workers for more challenging jobs -recognize that a company's people are its ultimate resource

Under the Civil Rights Act of 1964, it is illegal for employers to discriminate based on:

-race -religion -sex

What are two advantages of home-based work for employers?

-reduces absenteeism -saves office space costs

Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by:

-the loss of investment in training an employee -risk of lawsuits for wrongful termination

Companies may want to retain older, more experienced workers because:

-they could transfer their knowledge to younger workers -they are able to train new workers to do their jobs -there are few qualified workers able to do those jobs

Flextime is a system that allows employees some freedom to choose which hours to work as long as they:

-work the required number of hours -complete their assigned tasks

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is ______.

the need to retrain workers

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:

orientation

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technolog

The roles and responsibilities of HRM professionals have evolved primarily because:

-organizations recognize that employees are their ultimate resource -changes in the law have rewritten traditional practices

An effect of changing legislation on human resources professionals is that ______.

-they must stay current with changes in the law -they must update company HR policies and procedures to stay current with legal changes

The information gathered from comparing an employee's work to an established standard is ______

a performance appraisal

Fringe benefits such as health care, paid vacation, and sick days provide additional ___________ to employees.

compensation

Individuals who are part-time, temporary, or seasonal workers are classified as ______.

contingent workers

A major factor that has led to more scheduling flexibility is the increase in two-_____________ families.

income

A human resource __________ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

inventory

Service organizations, such as hospitals and schools, have high employee costs categorizing them as:

labor-intensive

Employees moving over to a new job or position rather than a higher level with more pay are experiencing a(n) _________ transfer in their job.

lateral

On-the-job coaching and job rotation are examples of ______.

management development programs

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is ______.

on-the-job training

Employees working 1 to 34 hours are considered ________ or contingent workers.

part-time

The process for obtaining qualified people is:

recruitment

A problem in developing effective compensation for teams is that:

rewarding individuals erodes cohesiveness

A human resource inventory should include which of the following types of information about employees?

-Demographics such as age and education level -Languages spoken -Specialized skills

Management development programs include:

-Understudy positions -Job rotation -On-the-job coaching

What were two outcomes of The Age Discrimination in Employment Act?

-allows age restrictions for airline pilots -bans mandatory retirement in most organizations

For what two reasons would workers who have reached retirement still continue to work?

-because they can't afford to retire -because they enjoy it

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

-developing compensation systems -recruitment and selection -training and development

Sick-leave and vacation pay, pensions, and health plans that provide additional compensation are called ___________ benefits.

fringe

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

it allowed them to enter established networking systems