Chapter 13

literal listening

a form of non-listening that involves listening only for the content level of meaning and ignoring the relationship meaning

defensive listening

a form of non-listening that involves the listener perceriving that he or she is being personally attacked and acting accordingly, when there is really no attack

ambushing

a form of nonlistening in which the listener listens very carefully to the speaker, but only for the purpose of attacking the speaker

pseduolistening

a form of nonlistening that invilves pretending to listen when the listener is really not paying attention

monopolizing

a form of nonlistening that involves dominating the conversation by continually focusing on oneself rather than the other person

selective listening

a form of nonlistening that involves focusing only on particular parts of the communication being listened to

hurier model

a model of the listening process that includes hearing, understanding, remembering, interpreting, evaluating, and responding

appreciative listening

listening done for the listeners pleasure

empathic listening

listening done to help the speaker

evaluative listening

listening responsibly to messages that attempt to influence the listeners attitudes, beliefs, or actions

discriminative listening

listening to understand the speakers meaning

probes

questions that an active listener asks to get more info so the listener can more fully understand the speaker

confirmers

questions that an active listener asks to see whether the listeners understanding of the speaker is accurate

clarifiers

questions that an active listeners asks to get more information to better explain the ideas that are unclear

interpreting

step in the listening process during which the listener decides what the speaker feels

active listening

the act of exerting substantial effort to intentionally listen well and show the other person you are listening

evaluating

the part of the listening process in which the listener decides how much weight to put on what is said

responding

the part of the listening process in which the listener lets the speaker know that the listener is listening and how the listener is understanding the message

remembering

the step in the listening process in which the lisener stores the meaning in memory so it can be retrieved later

understanding

the step in the listening process in which the listener decides what the speaker means

hearing

the step in the listening process in which the listener receives the auditory and visual stimuli

critical listening

active listening in which the listener applies the principles of critical thinking

listening

an active form of behavior in which individuals attempt to maximize their attention to, and comprehension of, what is being communicated to them through words, actions, and things by one or more people in their immediate enviornment

mirroring

an active listening technique in which the listener repeats back what the other person said word for word to confirm understanding and to encourage continued talking

paraphrasing

an active listening technique in which the listener summarizes what the speaker sain in the listeners own words, attempting to accurately capture the speakers meaning to confirm understanding and to encourage further talking