Chapter 13 - Managing Diversity and Inclusion

"I don't know what to do. Last week my boss, Amy, told me that I couldn't go on the company ski trip because I was too fat. Can you believe that?"

Discrimination

"I think the people in France have it right. Women here don't wear burqas, so if Muslim women are going to move here, they shouldn't wear burqas either."

Ethnocentrism

In thinking of the diversity challenges that managers face globally, which of the following could explain why the Labor Ministry's program failed? Check all that apply.

- Japan still practices lifetime employment and age-based promotion - Over 60 percent of Japanese women leave work after their first child is born, often to avoid maternity harassment at work

The Clorox Company, well known for its diversity among its mid- and senior-level leaders, has 10 employee resource groups (ERGs) for employees with similar dimensions of diversity. The Asian ERG helped develop the idea for the company's Glad MatchWare brand. ERG groups at Clorox enable the company to __________.

increase the quality of team problem solving

"Why don't women have the mechanical skills to take care of their own cars?"

Stereotypes

As the hiring director, which of the following are effective in removing bias from the recruiting, interviewing, and hiring process? Check all that apply.

- Final hiring decisions should be made by a hiring committee consisting of three or more department managers - Make department managers aware that unconscious bias exists

Ranked #5 on the 2015 "Best Places for Women & Diverse Managers to Work" by DiversityMBA, Nielsen created a Diverse Leadership Network. In an effort to enhance career development, employees participate in executive-led workshops, web-based training, and are mentored by a senior leader in the organization. Which of the following reasons could explain why this is a successful program? Check all that apply.

- Employee mentoring programs show new and junior employees that the company cares about their future with the organization - Mentoring gives minorities and women inside information on the norms and expectations of the organization

The VP of human resources wants to make the case for hiring and promoting more female managers. She has heard about the "female advantage" and asks you, "How could this support my position?"

As workplaces become more collaborative, women's tendency to have high verbal skills and relationship skills can make them strong managers.

Managers today are most likely to work on which of the following diversity issues?

Looking for ways to use the diverse skill sets brought the company by a wide variety of diverse employees

Bank of America's diversity and inclusion efforts include creating more than 200 Employee Networks. There are networks for women, blacks, Hispanics, LGBT, and intergenerational employees. These networks allow members to connect with others who have a similar dimension of diversity and helps employees to feel included, leading them to stay at Bank of America longer than one might expect.

Reduced costs from turnover, absenteeism, and lawsuits