Chapter 13: Managing Human Resources in Organizations

Because of the value people bring to an organization in terms of their knowledge, skills, and abilities, some managers use the term ____________________.

human capital

As a hiring manager, you can use several criteria to predict the success of various applicants. You choose ____________________________ to predict future performance.

validated selection devices

Protects people 40-65 years old from discrimination

Age Discrimination in Employment Act

Allows employees up to 12 weeks of unpaid leave to address medical issues for themselves or immediate family members

Family and Medical Leave Act

Makes sure work conditions do not endanger employees' health

Occupational Safety and Health Act

Hatteras Hammocks is a company that takes a strategic approach to HRM. It has a(n) ________________________________ that outlines a plan for future staffing of managerial positions.

replacement chart

You've just received an employment offer to work as a route setter with Extreme Routes. The ____________ will be $55,000 annually, regardless of the hours worked.

salary

Prohibits discrimination based on race, religion, color, sex, or national origin

Title VII of the Civil Rights Act

Prohibits discrimination against people with disabilities

Americans with Disabilities Act

Order of unionization activity:

1. Generate interest in unionizing among the employees. 2. Collect signed authorization cards. 3. If less than 30% of bargaining unit members sign cards, the process ends. 4. Petition the NLRB to hold an election. 5. Hold a secret-ballot election. 6. If unionization is rejected by a majority vote, the process ends. 7. The union signs up members and elects officers. 8. Collective bargaining over the first labor contract occurs. 9. The labor contract is signed. 10. A grievance procedure is used to resolve disputes during the life of the contract.

Makes it easier for employees to win discrimination lawsuits

Civil Rights Act of 1991

Imagine that you are a human resource manager at an online retailer. What will you do in order to know whether you will be giving layoff notices to your programming staff or recruiting for additional programmers? Conduct a job analysis Compare the future demand for programmers at the company to the internal supply Assess the external labor market Create a replacement chart

Compare the future demand for programmers at the company to the internal supply

Requires that men and women be paid the same for doing the same work

Equal Pay Act

Banned child labor and created a federal minimum wage

Fair Labor Standards Act

Imagine that you will be managing a team of software engineers whom your company will contract with to complete a project requiring highly specialized knowledge. What techniques will you use to support high performance on this team? Check all that apply. Expect them to seek higher-level positions at the company Invest in skills development Orient them to the organization's systems and processes Pay premium salaries

Invest in skills development Orient them to the organization's systems and processes Pay premium salaries

Which of the following jobs are held by knowledge workers who are likely to desire the kind of management described above? Check all that apply. Operations analyst Dental technician Marketing analyst Financial analyst

Operations analyst Marketing analyst Financial analyst

The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews? Traditional performance reviews are unfair to minorities. Managers cannot complete traditional performance reviews on time. Performance reviews are done too often. Performance reviews are too subjective.

Performance reviews are too subjective.

The behaviorally anchored rating scale performance appraisal system tries to improve performance ratings by forcing managers to: Rate employees based on their actions, not their traits Rate employees based on intuition Include information from a wide variety of sources in their reviews Compare employees

Rate employees based on their actions, not their traits

Emergency medical technicians (EMTs) not only need medical skills, they also have to work in high-stress situations. Which training method would be best for training EMTs on content and context? Tests Role-playing Webinar Assigned reading

Role-playing

If Denise decides to pay above market wages, she will discover that Profitability of the gym will decrease The gym's overall costs will increase She will attract and keep better employees She will lose employees to turnover

She will attract and keep better employees

A small chain of pizza restaurants in your area is starting to grow. Just last year, it grew from 6 to 12 locations. Now, some employees are talking about unionizing. Which of the following are likely to happen if a union is formed? Check all that apply. The company will be required to engage in collective bargaining with the new union. Matters related to allocating overtime will proceed as they always have because they are usually beyond the scope of a labor contract. Management will have greater freedom regarding employee compensation and benefits. Employees will have formal methods for addressing their concerns about the company.

The company will be required to engage in collective bargaining with the new union. Employees will have formal methods for addressing their concerns about the company.

Harry just posted an advertisement for a marketing coordinator position on an online job website; he is using ___________________________ to find job applicants.

external recruiting

After employees at the grocery store where Jeremy works formed a union, wage increases were determined through a ______________________________________ process, rather than an employee-by-employee basis.

collective bargaining

At your last job, how many times per month were you late for work? Have you ever been convicted of a crime? How many years of experience as [job title] do you have? Have you ever held a job under a different name? If so, please provide the name under which you worked.

legal

Errors, such as stereotyping, are __________ likely to occur when managers evaluate employees based on the specific traits and characteristics they possess.

more

Are you married? How will you care for your children while you are working? That's an interesting name. Where's your family from? Do you have a mental illness?

not legal

Marta is a human resources manager who spends much of her time on _____________________________________________. She systematically examines the content and requirements of jobs in the organization.

job analysis

Which of the following problems might occur with the new performance appraisal system at L.I.J.M.C.? Check all that apply. An employee may bend the rules if a patient complains about a stringent treatment protocol, because the employee wants a good review from the patient. The new goals in the performance appraisal system are more subjective than the old goals. Infection rates might be different in different parts of the hospital. The hospital might not get a representative sample of patient satisfaction ratings. More dissatisfied than satisfied patients might fill out the surveys.

An employee may bend the rules if a patient complains about a stringent treatment protocol, because the employee wants a good review from the patient. Infection rates might be different in different parts of the hospital. The hospital might not get a representative sample of patient satisfaction ratings. More dissatisfied than satisfied patients might fill out the surveys.

Why might Denise consider reducing the benefits offered to employees at Extreme Routes? Check all that apply. ObamaCare eliminates the need for Extreme Routes to offer defined benefits plans. Employees only value direct compensation, not the indirect compensation provided in the form of benefits. Cutting benefits is a way companies can cut costs without reducing the number of employees. Benefits that aren't utilized by employees are an unnecessary cost. The cost of programs like health insurance continue to increase.

Cutting benefits is a way companies can cut costs without reducing the number of employees. Benefits that aren't utilized by employees are an unnecessary cost. The cost of programs like health insurance continue to increase.

Why is unionization desirable for employees? Check all that apply. Unions engage in collective bargaining to negotiate labor contracts for its members. Employees may desire union representation when they perceive threats such as job insecurity, potential cuts to indirect compensation, and other organization changes. If a company's workforce is unionized, new employees can choose whether to work at-will or to become a union member. When a company must restructure to lower costs, a benefit of unionization is the ease with which hourly wages can be decreased. The outsourcing of low paying, unskilled jobs to Third World countries has eliminated the need for unions in developed countries.

Unions engage in collective bargaining to negotiate labor contracts for its members. Employees may desire union representation when they perceive threats such as job insecurity, potential cuts to indirect compensation, and other organization changes.

Denise is concerned about the poor performers in her gym. For example, last week one of the front-desk clerks got into a heated argument with a client, who subsequently informed Denise that he was leaving the gym. Denise's first action when faced with unacceptable performance should be to: Ignore the incident, since it probably won't happen again Warn the employee that this kind of behavior is unacceptable Fire the employee Place the employee on disciplinary leave

Warn the employee that this kind of behavior is unacceptable