Chapter 13 Reading Quiz

Which of the following is an example of a way for leaders to give feedback?

"I had difficulty in hearing you in the meeting because you were speaking very softly."

Identify examples of ways of giving feedback for leaders.

- "This area of work seems to be difficult for you. What can I do to help you master it better?" - "I admire the initiative and resourcefulness you displayed in solving our scheduling problem."

Identify the components leaders using the Rocket Model of Team Effectiveness should always start with before moving to other parts of the model when building a high-performing team.

- Context - Talent - Mission

In the context of an organization, which of the following are the characteristics of good feedback

- Specific - Helpful - Direct - Descriptive

Identify the common reasons for avoiding delegation.

- The job will not be done well. - Delegation takes too much time. - Delegation is risky.

Delegating tasks provides opportunities for subordinates to gain experience in ________.

- decision-making - administration - problem solving

In terms of team effectiveness, context refers to all of the following except:

- government regulations affecting the industry - competitors and suppliers - market conditions - These are all part of context.

In which part of the GAPS Analysis do you assess where you want to go?

Goals

Which type of goal is most likely to lead to higher levels of effort and performance?

I will maintain a B average next year.

Which of the following could be classified as a challenging but achievable goal for most runners?

Improving running times steadily through the season

Setting a common direction for the team involves which of the following components of the Rocket Model of Team Effectiveness?

Mission

Which of the following is best when giving feedback?

Providing both positive and negative feedback

When a task is delegated, who should receive credit for a task well done?

The subordinate

True or false: Delegation can increase an organization's overall experience level, capability, and vitality.

True

Delegation affects the organization in all of the following ways except

delegation shows that subordinates can be manipulated.

After delegating a task, the leader should

provide the subordinate with some autonomy, but still monitor performance regularly.

The best time to provide feedback is ______________.

soon after the behavior occurs

When delegating assignments, it is important to be sure that ______.

the subordinate clearly understands the task and what is expected

Organizational goals are most likely to be achieved when

there is commitment from the top and bottom.

When deciding to whom to delegate a task, the leader should

try to optimize the growth of all subordinates over a series of assignments

One way leaders can boost courage is to _____.

work with team members to decide the rules for managing team conflict

To understand whether performance is acceptable, individuals should seek feedback from which of the following?

A variety of sources using a variety of criteria

Which type of feedback is most helpful for a subordinate?

Both positive and negative

Which component of the Rocket Model is most easily observed?

Courage

What is the first step in effective delegation?

Deciding what to delegate

Which of the following most likely allows leaders to free themselves of time-consuming chores, give followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee?

Delegation

What is the first step of informal coaching?

Establishing a relationship built on mutual trust and respect with a follower.

True or false: Credibility has little impact on a leader's ability to build strong partnerships with followers.

False; It will be much easier for leaders with high credibility to build strong partnerships with followers than it will be for leaders with low credibility.

True or false: Feedback designed to embarrass or demean an individual is appropriate in some cases.

False; Talking to a person in a way merely intended to demean or make them feel back is not helpful.

True or false: When giving feedback, it is best to cover as much as possible at a single point in time.

False; You do not need to cover every single point at one time: doing so would only overload the other person with information.

Which of the following is not true of delegation?

Followers are always happier when their leaders frequently delegate tasks.

Which part of the GAPS analysis do career strategies fall under?

Goals

Which of the following is true?

Goals should be attainable and also challenging.

Which of the following is not an example of helpful feedback on a draft of a term paper?

Good start, but needs work in a few areas.

Which of the following is not likely to promote the achievement of goals?

Having a reputation of being inept or curt

It is easiest to determine whether which of the following goals has been achieved.

I will lose 10 pounds by March.

Feedback should be all of the following except which?

Involve inferences about behavior

Which of the following is not a reason to be flexible when giving feedback?

Providing feedback right away could allow everyone to forget about the behavior and just move on.

A manager determining how many people are needed to staff the store and which roles each will play is concerned with which part of the Rocket Model of Team Effectiveness?

Talent

When talking about the rationale for training, which level can end in competition and apathy if issues go unresolved?

Team

How often should a leader review th performance of a subordinate after delegating a task?

The leader should have periodic reviews of performance.

In the context of leadership, identify the guidelines for individuals giving feedback to be helpful.

They should give feedback only about behaviors actually under the other person's control. They should avoid being emotional. They should be clear.

To acquire bench-strength, employers can

buy or build talent.

Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach _____.

encourages a coachee to focus on his/her development

To delegate a task effectively in an organizational setting, leaders should _____.

indicate what is to be accomplished

To delegate a task effectively in an organizational setting, leaders should refrain from _____.

indicating how the task is to be accomplished

Match the levels of individual, interpersonal, team, and organizational training with the associated questions.

individual> What do I bring to and need from the group? interpersonal> What do you bring to and need from the group? team> What will we do? organization> How will we organize and create?

Norms that are most important to the effective functioning of teams include all of the following except those involving

n: confidentiality y: decision making y: meetings y: communication

The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the _______ component of the Rocket Model of Team Effectiveness.

norms

A norm-referenced appraisal compared behavior with

others' measured performance.

In a learning environment

personal development is an ongoing process.

All of the following except which are part of the Rocket Model of Team Effectiveness?

y: Talent n: Buy-out y: Context y: Mission

Good team goals are all of the following except

y: benchmarked. n: general. y: realistic. y: achievable.

Team leaders can build buy-in doing all of the following except

y: having a high level of credibility. y: developing a compelling team vision or purpose. y: involving team members in the goal, role, and rule-setting process. no: providing the necessary talent.

Highly effective facilitators leading interventions should

- understand real-time team dynamics. - have an understanding of the business involved. - help participants link their experiences to the work environment. - be able to do all of these.

Which of the following is not a reason why delegation is important?

Delegation reduces responsibility.

Match the types of criteria to use for evaluative feedback with the associated scenarios.

Norm-referenced appraisal> A subordinate is told her counseling load is the lightest of all 10 counselors working at the center. Criterion-referenced appraisal> A counsellor is told her workload was substantially below the standard of acceptable performance set at 30 cases per week.

_____ should focus on the problem component of the Rocket Model because they limit the potential of their teams by rarely teaching them how to win.

Public- and private-sector leaders

Which component of the Rocket Model concerns the decision-making latitude and resources the team has to accomplish its goals?

Resources

Which component of the Rocket Model of Team Effectiveness describes what the team actually accomplished?

Results

Which of the following is the most important intervention for leaders trying to create a learning environment?

Role-modeling development

When is feedback most helpful?

When it is specific and points out behaviors to change.

Capitalizing on a coachable moment should take

about two minutes or less

When delegating an assignment, leaders should

be careful to avoid overestimating their own clarity.

When providing feedback

stick to the facts as a general rule.

The number of skills of people needed to achieve team results most likely refers to Blank______ in the Rocket Model of Team Effectiveness.

talent

In the context of leadership, the Rocket Model of Team Effectiveness is based on the premise that _____.

the best way to build teams is to identify the issues that matter and work on them

Once a coachee's development needs are identified and prioritized by his or her leader, the third step in the coaching process involves _____.

the coachee building development plans to overcome targeted needs

True or false: Teams with low power have considerable decision-making authority and the equipment, time, facilities, and funds necessary to accomplish their goals.

False; Teams with high power have considerable decision-making authority and all the equipment, time, facilities, and funds needed to accomplish their goals.

Which type of feedback are followers unlikely to believe?

Feedback that is designed to embarrass them

Which of the following is not true of the Rocket Model of Team Effectiveness?

It is atypical.

Which of the following is not a characteristic of good coaches?

They take a hands-off approach and let followers find their own way.

Effective delegation includes all of the following except

allocating blame where it is deserve.

When delegating tasks, leaders should

give all the public credit to subordinates when the task is successful.

Which of the following is not a way that delegation helps to strengthen an organization?

It stifles innovation.

In the context of an organization, match the components of feedback skills with their descriptions.

The knowledge component>Concerns knowing when, where, and what feedback is to be given The knowledge component>Concerns how feedback actually is delivered The evaluative component> Concerns examining whether recipients actually modify their behavior accordingly after receiving it

In the context of leadership, what is the primary purpose of feedback?

To provide others with information they can use to change their behavior

Delegation allows subordinates to get the best training experience because it involves ______.

learning by doing

The most important step in accomplishing a goal is to

state it right from the beginning.

Which of the following is not one of the three general requirements for successful interventions at the team level?

yes- Interventions should include research findings about how teams really work. yes - Interventions should include diagnostic, instrument based feedback. yes - Interventions should include a practice field. no- Interventions should involve subjective data whenever possible.

All of the following are important to setting goals except goals should be _____. - specific and observable - attainable and challenging - based on top-to-bottom commitment - designed to provide feedback to personnel about their progress toward them

based on bottom-to-top commitment

A team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks _______.

buy-in

In the context of leadership, which of the following is part of the third step in the coaching process?

Leaders and coachees either jointly build a plan or have the coachees individually build a plan for the leaders to review.

Which of the following is true?

Leaders should work to optimize over time the growth of all employees by matching opportunities to subordinates' skills and needs.

True or false: Members of high-performing teams are generally on the same page about the challenges facing the team.

True; A critical first step in building high-performing teams is gaining alignment on team context.

True or false: Despite its apparent benefits. leaders may still perceive delegation as a risky career move.

True; Delegation can be perceived as risky because the leader's reputation is dependent on the motivation, skill, and performance of others.

True or false: Compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback.

True; Research shows that performance is higher when goals are accompanied with feedback than when either feedback or goals are used alone.