Chapter 13/14

Which of the following is the appropriate place for filing an item that is unique and has no related folder

Miscellaneous

Which of the following is not an example of a database?

Patient progress notes

Which of the following best describes one of the most frequently voiced frustrations with physicians' office schedules?

Patients have to wait too long to be called to exam room

Which of the following best describes one of the primary sources for a specialist physician's practice base?

Physician referrals

Which of the following best describes the process of sorting through records and removing those that are not active?

Purge system

The patient flow analysis shows that Dr. Care averages spending fifteen minutes with patients, and they are scheduled every twenty minutes. What would be your next appropriate step?

Report results of analysis and discuss recommendation with physician

Which of the following is not a requirement of triage

Send all urgent patients to the emergency room

Which of the following is the appropriate indexing unit for St. Ann's Hospital?

Stanns Hospital

Which method of arranging charts files data strictly with the most recenetly charted materials to the top of the folder?

Strict chronological arrangement

Which of the following is most important for the medical assistant to review when performing a patient flow analysis?

The time frame for each appointment

Which of the following best describes a filing method that serves as a reminder for future actions?

Tickler

What is the primary purpose of analyzing patient flow?

To maximize office scheduling practices

Which of the following best describes one of the best methods for achieving a higher rate of fulfilled appointments?

Use a reminder system

Which of the following is not considered when choosing a patient filing system?

amount of cross referencing needed

How would Henry Patrick Hays IV be filed in relation to Hentry Patrick Hays Jr?

before Sr, Jr, I, II, III. IV

Which of the following is considered primary information found on an out guide?

date chart was removed

How many indexing units apply to the name and title, John W. Williams MD?

four

Which of the following best describes the tab-alpha system?

full cut folders and a color coded label

Which of the following is a coding system that is not commonly used in ambulatory care centers?

geographic

Which of the following applies when indexing numbers that are written with a word?

indexed as a unit with the word

Which of the following is the most appropriate format for a patient's name on a medical chart?

legal name

Which of the following filing systems would be most appropriate?

numeric

Which of the following is not essential equipment needed with a numeric filing system?

out guide

Which method of arranging charts uses a sheet that lists vital identification data, immunizations, allergies, medications, and problems?

problem-oriented medical record (POMR)

Which of the following best describes the captions marked on the tabs of the guides?

single, double

Which of the following is not a type of color coding system?

tab beta a

Whic if the following is not routinely required for recording to the appointment schedule?

Address of the patient

One sorting is required

Advantage of alphabetic filing

How would the filing labels be placed on the edge of the folders?

Bottom Right

Which of the following should always be documented in the patient's medical record?

Cancellation or no-show of appointment

Which of the following scheduling system allows unscheduled periods to be used for purposes other than assiting the physician with patients?

Clustering

Which of the following conditions would NOT require a same day evaluation by the physician?

Cold with runny nose

Which of the following situations will require the most time for an appointment?

Complete physical examination, first visit

Which of the following best describes the key to having an effective scheduling system?

Customize system to the type of practice

Which of the following best describes a computer tool used for storing information in a form that allows easy retrieval of information related to a specifc topic?

Database

Which of the following best describes the purpose of triage?

Determine urgency of call and care needed

It is used best with with smaller offices

Disadvantage of alphabetic filing

Names and addresses are put on labels

Disadvantage of alphabetic filing

Transposition is easy

Disadvantage of alphabetic filing

Which of the following is the most appropriate action for handling patient "no shows" in appointment schedule?

Draw a red X through the patient's name.

Which of the following is the most appropriate action when scheduling a patient in the office and the phone rings?

Excuse yourself and briefly answer the call

Which of the following is an action that would motivate a patient to be on time?

Give patient a written appointment and express appreciation for timely arrival

Which of the following is the most appropriate action when there are delays in the physician's schedule?

Give patients an estimate of delay and options to deal with delay

Which of the following is NOT an interpersonal skill required for a person scheduling appointments?

Have a relaxed casual manner

Which of the following best describes a typical office policy concerning no shows?

Have physician review patient's record after a certain number of incidences.

Which of the following best describes the primary use of cross-reference filing?

Identifying location of a file

Which of the following is not a variable involved in scheduling appointments?

Implementation of cancellation and rescheduling policies

Which of the following is a filing method used to identify and separate items to be filed in small parts of the whole?

Index unit

Which of the following would apply to the legal standard if there is no written record of a temperature, a visit, a history, physical or a lab report?

It was not written down, so it did not happen

Which of the following is not an appropriate action to locate missing files?

Check all out guides

Which of the following best describes the primary use of out guidees?

Check-out system or cross reference

What is the first step in designing a schedule system?

Choose an appropriate appointment schedule system

How are symbols such as &, $ and # filed?

indexed separately as a word

Which of the following types of filing cabinets would be needed for an office of this size?

movable filing units

Which of the following is the correct order of the procedural steps for filing patients' medical records?

3. inspect 4. index 2. code 1. sort 5. file

Choose the correct filing order the the following persons?

5 Peter Lally 2 Peter J. Lally 4 Peter J. Lally III 1 Dr. Peter J. Lally 3 Peter J. Lally Jr.

Which of the following best describes the length of time the medical office should retain all records for legal purposes?

7 years

Which of the following best describes a behavior indicating the value of the patient?

Acknowledge patient leaving the office

Which of the following best describes records that need to be readily accesible for retrieval of information?

Active

Standard procedures are followed

Advantage of alphabetic filing

The order is simple to understand

Advantage of alphabetic filing

Which of the following scheduling records should be kept for legal purposes?

Appointment books, hard copy day sheets, computerized schedules

Which of the following is not an advantage of computertized appointment scheduling?

Appointments are always accurate and current

Which of the following actions is most appropriate when checking in patients?

Discuss vital information with patient in a private location

Which of the following is the most appropriate action when a non-patient walks in asking for an appointment?

Explain office policy and schedule an appointment or the next available space

Which of the following scheduling systems plans for patients to be seen in the first half hour of each hour?

Modified wave

Which of the following scheduling systems allows patients to be seen throughout a particular period?

Open Hours

Which of the following is a filing tool used to track a patient's chart removed from the storage area?

Out guide

Which of the following describes an action of the medical assistant that best facilitates checking in patients?

Pull the medical records of patients on schedule before office opens.

Which of the following medical record formats is most commonly used for this type of practice?

SOMR

Which of the following best describes how titles are classified when alphabetizing and assigning units for filing order?

Separate unit at the end

Which of the following best describes how the medical assistant can make patients feel welcome?

Smile and express a courteous attitude to patient

Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?

Stream

Which of the following statements best describes the legal importance of accurate medical records?

They serve as the written record that proves care

Which of the following is the most appropriate action when a patient telephones with symptons of acute illness?

Work into schedule immediately

Which of the following is used in numeric filing as a journal or computer listing in which numbers are pre-assigned?

accession record

Which of the following is the most appropriate order of filing with a numeric system?

ascending order