chapter 14

Which of the following is a common reason for social loafing? Multiple Choice The group is too empowered. Individuals believe their contribution is not important. The group knows that it is being monitored closely. Individuals disagree with the goal of the group. Individuals want to take all the credit for themselves.

Individuals believe their contribution is not important.

_____ refers to a reaction to conflict that involves moderate attention to both parties' concerns without being either highly cooperative or highly assertive. Multiple Choice Averting Avoidance Compromising Accommodating Distraction

Compromising

_________ enhance(s) team performance, even among virtual teams. Multiple Choice Empowerment Personal responsibility Tight managerial control Flexible goals Different work styles

Empowerment

How does working in teams affect individuals? Multiple Choice Individual team members receive fewer raises and promotions because teams get the credit. The team can satisfy important personal needs, such as affiliation and esteem. Team members are often isolated from the larger company and know little about it. Teams often become too insular, so individuals fail to develop useful networks. Many individuals report feeling lonelier after they begin to work in teams.

The team can satisfy important personal needs, such as affiliation and esteem.

Which of the following lateral role relationships exists when top management centralizes an activity to which a large number of other units must gain access? Multiple Choice an advisory relationship an audit relationship a liaison relationship a work flow relationship a service relationship

a service relationship

Which of the following is a characteristic of the norming stage of group development? Multiple Choice laying ground rules agreeing on shared goals maneuvering for power and status arising hostilities and conflict performing tasks

agreeing on shared goals

A team that controls decisions about and execution of a complete range of tasks, including acquisitions, operations, quality control, maintenance, and shipping, is known as a(n) Multiple Choice management team. quality circle. project and development team. autonomous work group. traditional work team.

autonomous work group

The benefits of teams are reduced when they are not Multiple Choice closely monitored. conservative. visible. . empowered. homogeneous.

empowered.

Compared to traditionally managed teams, self-managed teams typically have Multiple Choice greater productivity and higher costs. greater productivity and lower costs. equal productivity and lower costs. less productivity and lower costs. less productivity and higher costs.

greater productivity and lower costs.

Several members of Hiroko's team feel frustrated. They had forwarded many viable concepts to management for work process improvements. A few of the concepts were implemented, but most were not, and the team was not told why. Most members have quit trying to come up with innovative ideas. The team seems to have failed due to Multiple Choice lack of interpersonal skills training. too much responsibility. lack of empowerment. employee discrimination. lack of procedural justice.

lack of empowerment.

Which of the following best exemplifies the work of a task specialist? Multiple Choice moving the team toward its objectives providing support to group members obtaining external support for the team exhibiting concern for the well-being of group members maintaining harmony in the group

moving the team toward its objectives

Scenario E: Kenneth and Anjali are members of a team at Treehouse Enterprises. Kenneth tries to keep the team moving toward accomplishing its goals, and he possesses the knowledge and skills required for carrying his team's assignments into effect. Deidre is very supportive of the team members and in the past has comforted team members whose feelings have been hurt. Kenneth, Anjali, and the other team members believe that all new information any of them receives should be shared among team members because it will improve team performance. The team's belief that sharing new information among team members will help improve the team's performance can best be described as a Multiple Choice role. value. norm. rule. policy.

norm.

Used properly, teams can be powerfully effective as a building block for Multiple Choice equality among workers. organization structure. better, faster communication. efficiency of workflow. workplace diversity.

organization structure.

A team strategy that emphasizes internal team building while simultaneously achieving external visibility is called Multiple Choice informing. supporting. gatekeeping. parading. probing.

parading.

Which of the following types of skills is also important to teams in addition to technical or functional skills? Multiple Choice survival cultural problem solving counseling political

problem solving

Abdul was part of a team that took six months to design a new solar-powered clock. When the product was finished, the team disbanded. What kind of team was it? Multiple Choice project and development transnational parallel management work

project and development

A benefit that teams provide to their members is Multiple Choice enabling departments in a company to function efficiently. satisfaction of important personal needs, such as affiliation. the ability to work on solitary tasks in a self-directed manner. an improvement in communication throughout the company. an overall greater satisfaction with life, according to studies.

satisfaction of important personal needs, such as affiliation.

Which of the following occurs in teams when individuals are concerned with what others think of them and want to maintain a positive self-image? Multiple Choice group cohesiveness social conflict social facilitation effect cognitive dissonance social loafing

social facilitation effect

A real team differs from a working group in terms of Multiple Choice the size and permanence of the group. impact on basic organizational structure. the purpose of achieving performance improvements. observable, cooperative interpersonal interactions. the types of tasks that are undertaken.

the purpose of achieving performance improvements.

Individuals are generally more motivated to work hard when they are in the presence of others, are concerned with what others think of them, and want to maintain a positive self-image. This is called Multiple Choice parallel teamwork. compromising. social loafing. the gatekeeping function. the social facilitation effect.

the social facilitation effect.

Which of the following is the best way to motivate a team? Multiple Choice assigning one group member the role of management informant appointing an authoritarian group leader allowing individuals to focus on personal goals leaving the team goals open-ended tying rewards to team performance

tying rewards to team performance

Which of the following types of teams faces the greatest challenges to building trust, cohesion, and team identity, and to overcoming team member isolation? Multiple Choice project and development teams parallel teams autonomous work teams virtual teams self-designed teams

virtual teams

_____ goals are higher-level goals taking priority over specific individual or group goals that can be used to encourage collaboration. Multiple Choice Overriding Management Superordinate Accommodation Tactical

Superordinate

The primary role of a management team is to Multiple Choice make or do things such as manufacture, assemble, or provide service. complete work not normally done within the standard structure. coordinate and provide direction to subunits. work on long-term projects, often over a period of years. work on specific assignments, such as new product development.

coordinate and provide direction to subunits.

Which of the following should management do to properly empower a team? Multiple Choice entrust the team with responsibility, allowing them to make decisions on their own make sure teams discuss their ideas with managers before implementing them ensure that team members represent a variety of backgrounds and viewpoints ensure that teams meet at regularly scheduled intervals, to encourage stability establish the limited roles and responsibilities that individual members will take on

entrust the team with responsibility, allowing them to make decisions on their own

Which of the following can help leaders build teams that are cohesive and have high-performance norms? Multiple Choice maintaining low entrance and socialization standards helping the team succeed and publicizing its successes never presenting challenges from outside the team keeping the team as big as possible recruiting team members with varied attitudes, values, and background.

helping the team succeed and publicizing its successes

Coordination throughout an organization improves when Multiple Choice lateral relationships are well managed. liaison relationships are avoided. cognitive conflict is discouraged. the mission is periodically updated. diverse work groups are given more authority.

lateral relationships are well managed.

Which of the following is a characteristic of the storming stage of group development? Multiple Choice agreeing on shared goals and norms performing tasks developing closer relationships laying ground rules maneuvering for power and status

maneuvering for power and status

Which of the following types of teams has the most freedom in making decisions about the execution of tasks and about the team itself? Multiple Choice high-performance work teams self-managing teams autonomous work groups traditional work groups self-designing teams

self-designing teams

Whenever a conflict arises with one of his coworkers, Benji's reaction is to avoid the conflict. Avoidance entails Multiple Choice being unwilling to recognize the other person's concerns. giving moderate attention to both parties' concerns. being assertive in order to maximize both parties' satisfaction. not being assertive about one's own interests. smoothing over or deemphasizing the disagreement.

smoothing over or deemphasizing the disagreement.

Scenario E: Kenneth and Anjali are members of a team at Treehouse Enterprises. Kenneth tries to keep the team moving toward accomplishing its goals, and he possesses the knowledge and skills required for carrying his team's assignments into effect. Deidre is very supportive of the team members and in the past has comforted team members whose feelings have been hurt. Kenneth, Anjali, and the other team members believe that all new information any of them receives should be shared among team members because it will improve team performance. In Scenario E, Anjali's role in the team is an example of a _____ role. Multiple Choice resource investigator corporate entrepreneur monitor-evaluator task specialist team maintenance

team maintenance

_____ are teams with the responsibilities of autonomous work groups, plus control over hiring, firing, and deciding what tasks members perform. Multiple Choice Quality circles Self-designing teams Parallel teams Project and development teams Self-managed teams

Self-designing teams

Which of the following statements about roles within teams is true? Multiple Choice Task specialists keep the team moving toward achieving its objectives. The formal group leader is appointed as a task specialist. Team maintenance roles are filled by those with specific job-related skills. Roles apply generally to all team members. Roles are shared beliefs of how various individuals should think.

Task specialists keep the team moving toward achieving its objectives.

_____ develop and maintain harmony within the team; they boost morale, give support, provide humor, soothe hurt feelings, and exhibit concern for members' well-being. Multiple Choice Cohesion coaches Social coaches Trust builders Team maintenance roles Task specialists

Team maintenance roles

Which of the following statements about group norms is true? Multiple Choice They are usually negative and destructive to group cohesiveness. They will hinder team performance unless they are put in writing. They are defined by the board of an organization. They are shared beliefs about how the group members should behave. They are attitudes that support accomplishing the tasks of an organization.

They are shared beliefs about how the group members should behave.

Zev, an assistant in the marketing department at Huntington's, is assigned to a team with Ajoy, Tiffany, and DeAnne. DeAnne and Ajoy are consistently among the top salespeople at the company and are outgoing and well-liked. Farhad, Zev's boss, has observed that, while Zev is a good employee, he is generally introverted and quiet and is disinclined toward making more effort than he has to. However, when Zev begins working with his team, he becomes more engaged, inclined to speak up, and invested in the team's goals. What is most likely the cause of this social facilitation effect? Multiple Choice Zev would like to impress Tiffany, DeAnne, and Ajoy. The others use peer pressure to keep Zev engaged. Zev is more motivated when other people are present. Zev is experiencing groupthink by being part of a team. Zev is mirroring the personalities of the top salespeople.

Zev is more motivated when other people are present.

Scenario D: Three coworkers are heatedly discussing what to order for their department lunch that day. Spencer wants to have Italian food, while Hope wants Mexican food. Emile says that he wants to eat something healthful, such as food from a salad bar. Hope finally says it does not matter and walks away frustrated with the situation. Spencer suggests to Emile that there is an Italian fast food restaurant that has salad on the menu, so they both could get some of what they want. Emile, concerned for Hope's feelings, says that they should get Mexican food. Which of the following approaches to conflict does Hope use? Multiple Choice compromise avoidance accommodation collaboration competition

avoidance

Julian is the founder and CEO of Backyard Paradise, a company that designs and markets home and garden furniture made from reclaimed and recycled materials. He is putting together a team to revamp the company's social media presence. How can he ensure that the team is cohesive and has high performance norms? Multiple Choice by not rewarding the team too much, so that other employees at the company do not feel resentful by putting together a large team to ensure diversity of experiences and points of view by not participating in the team's activities, to encourage the team's independence and autonomy by recruiting people from outside the company to work on the project on a temporary basis by selecting people who have similar backgrounds and attitudes, but are not too homogeneous

by selecting people who have similar backgrounds and attitudes, but are not too homogeneous

The highest group performance occurs when a Multiple Choice noncohesive group has low performance norms. noncohesive group has high performance norms. highly cohesive group has low performance norms. highly cohesive group has eliminated the need for performance norms. highly cohesive group has high performance norms.

highly cohesive group has high performance norms.

Gabe, Soon-Yi, Farah, Edgar, and Vic are part of a team at Synergetics tasked with putting together a presentation about the company's proposed community outreach initiatives. Farah, the most senior member of the team, has been with the company for several years and has worked on several similar projects. Gabe is new to Synergetics, having been recruited from a competitor. Right away, Farah and Gabe clash. Farah feels that Gabe's ideas are too "out there," while Gabe feels that Farah is boring and unimaginative, content to go with the tried and true ways of doing things that have worked in the past. Over the course of the next week, the other three team members adopt different methods of handling the conflict, but Soon-Yi's approach is the one that has the most success. Based on what you know about conflict management, what did Soon-Yi do to reach the best possible resolution to this conflict? Multiple Choice suggested a solution that incorporated the best aspects of Gabe's innovative approach and Farah's practical one stated that she would be fine with either Gabe's ideas or Farah's, and that she did not really have an opinion either way proposed several ideas that were slight variations of Gabe's ideas, while demonstrating why her ideas were superior tried to smooth over disagreements by changing the subject, then lightened the mood by making a joke discussed the situation with their boss, who then stepped in to resolve the conflict between Farah and Gabe

suggested a solution that incorporated the best aspects of Gabe's innovative approach and Farah's practical one