Chapter 14

With any application, process, service or other component of your OS, the knowledge and ability to maintain and adjust how that tool performs is important. Knowing when to adjust background performance or other needs for the application can be an important part of making sure that the application is performing as efficiently as possible.Choose the following option(s) that allow you to adjust when services run in the background.

Services Console

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.What display setting will the user adjust?

Resolution Correct. Resolution is the number of vertical and horizontal pixels used to build one screen.

There are any number of times in a system's functioning, that various issues can arise which will cause the device to be sluggish or non-responsive to user commands. Identifying an application or other process which is causing this issue is important.Choose the following option that allows you to review, real time, how the CPU, hard drive, network and memory are being used.

Resource Monitor Correct. This tool allows you to view in real time how the CPU, hard drive, network and memory are being used. Any potential processes that an administrator believes are being used excessively can be monitored using this tool.

On a Windows computer, which tab(s) that can be used in Task Manager to set the priority given to a specific application or service?

Details

Resolving issues is a common task for any administrator. Knowing where to look when starting the diagnosis process is an important skill. Tools that can help to identify applications that are not functioning properly or are not supposed to be running can help to shorten the resolution process.Choose the following option that provides access to logs about hardware or network failure.

Event viewer Correct. This tool is one of the first steps when encountering a Windows, hardware, application or security problem. This tool allows access to logs about hardware or network failure, OS error messages, and other issues which can cause Windows to lock up or hang.

Getting comfortable with and being able to put together various sets of tools is an important element for any administrative personnel. The quicker that regularly used tools can be deployed to resolve issues is important.Which of the following allows you to build a console which contains tools that you might use often?

Microsoft Management Console (MMC) Correct. This console is used to build your own customized console window, allowing an administrator to add common Windows tools for easy access.

A Windows user is attempting to exit a frozen desktop application that is not responding to a mouse or keyboard input.Which step(s) can be taken to end the application process without exiting other open applications?

Open Task Manager and end the process associated with the application. Correct. Task Manager can be used to stop applications that are hanging.

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

Performance Monitor Correct. Performance Monitor is a Windows tool used specifically for viewing performance statistics. It can monitor and report in real time and can save collected data in logs for future use.

Which Windows utility is particularly useful in identifying software and hardware bottlenecks and provides real time monitoring capabilities?

Performance Monitor Correct. The Performance Monitor monitors hardware and software to identify bottlenecks in real time.

In a number of situations, manual edits to a system can be an important part of the resolution of issues. If successful, many of these manual edits can be automated and rolled out to an entire network. There can be a number of times where editing various keys and other settings can help to resolve application issues.Choose the following option that allows you to adjust various keys in your Windows system.

Registry Editor Correct. This tool is used to back up and edit the Windows registry. An administrator or technician might need to remove a key or change its value.

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that they were not familiar with the error message the system was displaying.Choose the best option for a first step to resolve the issue.

Research the error message on the web. Correct. The previous technician recorded the message, making it easy for you to research the error before arriving at the customer's location.

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode but does not function when Windows is loaded normally.What is most likely to be the cause of this issue?

Services Console Correct. The Services Console (services.msc) tool is located in Administrative Tools used to control Windows and third-party background services installed on a system.

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.Which of the following tools should the technician use?

Services Console Correct. The Services Console (services.msc) tool is located in Administrative Tools used to control Windows and third-party background services installed on a system.

Which Windows utility is used to determine what processes are launched at startup?

System Configuration Correct. The System Configuration tool is used to find out and control what processes are launched at startup.

Getting comfortable with tools that can help to administer and maintain devices on a network is an important knowledge base for any administrator to have. Windows has a number of areas where tools are located to help with resolving issues on a system.Choose the following option allowing you to verify and replace Windows system files.

System File Checker Correct. This tool is used to verify and replace Windows system files, keeping a cache of current system files in the event it needs to refresh a damaged file.

Repairing and resolving various issues in a Windows system is an important skill set. Commands that can help to automate and ensure that resolution attempts are logical and efficient are extremely important.Choose the option that allows you to repair your Windows 10/11 system.

System File Checker (SFC) Correct. This tool allows an administrator to repair the Windows 10/11 system, scanning and replacing corrupted or missing Windows system files. This repair or replacement of files would also include device drivers for many hardware devices.

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.Which of the following utilities will allow the technician to correct this issue?

System Restore Correct. Windows creates periodic restore points that will allow the technician to easily revert to a restore point that was created before the technician uninstalled the application.

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.What is most likely the reason for this issue?

System Restore is turned off.

The processes and tools which help Windows and other OSs in being able to identify appropriate settings and applications that are installed on a device is important. Secure systems mean users are comfortable sharing sensitive information.Choose the option that is used to verify an application is not a rogue application.

The Windows Kernel Digital Signature Correct. This is in the root of a system partition and accesses the BCD store to locate the Windows Boot Loader.

Working with devices on a regular basis are activities that administrators and other IT support personnel will engage in on a regular basis. Being familiar with various lingo and terms is an important part of the job.Which of the following tools provides File explorer and the Windows desktop?

The Windows Shell

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.Which option is most likely to cause this error?

The application used to open .doc files was corrupted during the malware removal process. Incorrect. There is not enough information in the scenario to know whether the application was corrupted. Without a file association for the .doc file, the application never had a chance to launch.

a technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode but does not function when Windows is loaded normally.What is most likely to be the cause of this issue?

The operating system or driver is causing the issue. Correct. If an application functions properly in Safe Mode but fails to work when Windows is booted normally, there is a problem with Windows or a driver. Further troubleshooting steps need to be performed.

A technician is troubleshooting a Windows computer experiencing a slow startup.What is the next step(s) the technician should take to determine whether or not the startup processes are responsible for the slow startup?

The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

A technician is troubleshooting a Windows computer experiencing a slow startup.What is the next step(s) the technician should take to determine whether or not the startup processes are responsible for the slow startup?

The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot. Correct. A benchmark should be used to determine how long it takes the system to perform a clean boot and compare that time against the time the system takes to perform a normal boot. If the time for a clean boot is significantly shorter, the technician should consider the startup processes as a possible cause of the slow startup.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.Which of the following options best describes the reason for this issue?

The user must open the command-line interface using Run as an administrator. Correct. The sfc command must be launched using an elevated command prompt.

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.Which of the following best explains the reason the user is receiving the error message?

The user must run the command using an elevated command prompt. Correct. The user, regardless of group membership, must run the command from an elevated command prompt.

A user contacted you to report that an unwanted Windows application is launching each time their computer is booted.Which option would permanently resolve this issue?

Uninstall the application. Correct. The scenario indicates that the user does not want the application. Of the choices given, uninstalling the application will be the best way to remedy this issue.

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.Which step should be considered to resolve the issue?

Update network settings Correct. The network settings should be checked and updated as needed after the physical connections are verified.

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.What step(s) should the technician take to verify their suspicion?

Use Device Manager to verify the printer is properly recognized. Incorrect. Device Manager cannot be used to check for proper operation of a service.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.Which of the following steps should the technician take next?

Use the tasklist utility to locate the PID for the explorer.exe process. Correct. The tasklist utility is used to determine the PID (process identifier) for a running process. The PID is then used with the taskkill utility to terminate a process.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

Users Correct. The Users tab is used to list each signed-in user and the processes started (owned) by each of the users.

Which steps should be taken to resolve limited or no network connectivity issues on a Windows computer (Select two)?

Verify that the SOHO router is powered on and the port LEDs indicate connectivity. Correct. A SOHO router's LEDs can often assist in resolving connectivity issues. Flashing port LEDs on a SOHO router indicate a good connection. Verify the network cable between the computer and router is connected and not damaged. Correct. A physical connection problem can cause limited or no connectivity issues. Checking physical connectivity is often the first step to take to resolve these issues.

In Windows 10, which Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

applications

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.Which tool would be used to launch the Windows Memory Diagnostic tool?

mdsched.exe Correct. Windows Memory Diagnostics (mdsched.exe) is used to test the memory installed on a computer.

A technician is performing Windows preventative maintenance tasks on all computers in the organization. They want a way to create a custom console containing only the tools they regularly launch and then distribute this custom console to each computer.Which of the following Windows tools will allow the technician to configure a custom console?

mmc.exe