Chapter 14

Ahmed knows his project is important to the department and the organization. Since it is due on Monday, Ahmed decided to review it once more over the weekend to make sure it is perfect. Which type of contribution is Ahmed making toward the organization? A. Agreeableness B. Individual differences C. Loyalty to the organization D. Extraversion

C. Loyalty to the Organization

Bernice took a job as a ticket taker at the baseball stadium. She has to arrive two hours before each event to work the gate. Once the game reaches the bottom of the third inning, her gate is closed, and she can go in to watch the rest of the game. Which intangible inducement is the organization offering Bernice? A. Ability to watch live games B. Opportunities for advancement C. Loyalty to the organization D. A good hourly wage

A. Ability to watch live games

Which of the following is an example of an inducement? A. Pay B. Skill C. Effort D. Loyalty

A. Pay

Julian has been given a new account with a difficult client. Julian is highly agreeable and typically has good working relationships with others. Which personality trait does Julian have that will potentially extend to his relationship with this customer? Agreeableness Openness Conscientiousness Neuroticism

Agreeableness

Avec noticed her coworker yawning all morning, and she assumed it was because the coworker went out with other colleagues last night and didn't get enough sleep. What is the mechanism through which Avec formed this opinion? Stereotyping Attribution Consistency Consensus

Attribution

What are the psychological, emotional, and physical attributes that vary from person to person called? A. Person-job fit B. Inducements C. Individual differences D. Contributions

C. Individual differences

Which of the following can be considered as someone's ability to multitask on the job? Intuitiveness Conscientiousness Locus of control Openness

Conscientiousness

Which of the following is an example of a contribution that an employee provides to an organization? A. Career opportunities B. Compensation and benefits C. Job security D. Loyalty to the firm

D. Loyalty to the firm

Ramon was recently promoted, but he is occasionally overwhelmed by some of his work because he lacks experience, and he is now unhappy about his job. He has shared this with his manager. What can his manager do to restore the psychological contract? A. Provide a pay raise. B. Reexamine the person-job fit. C. Terminate his employment. D. Provide training.

D. Provide training.

Which term refers to the extent to which people are self-aware, manage their emotions, motivate themselves, express empathy for others, and possess social skills? Emotional intelligence Individual difference Locus of control Neuroticism

Emotional intelligence

Nila's manager is rational and nonemotional, and Nila thinks he occasionally lies to attain personal goals. Which personality trait might Nila's manager have? High self-esteem High emotional intelligence High risk propensity High Machiavellianism

High Machiavellianism

Which of the following is true of attribution? It is the process of screening out information that we are uncomfortable with. It is higher in people with more negative affectivity. It is dependent on consensus, consistency, and distinctiveness. It is the process of categorizing people on the basis of a single attribute.

It is dependent on consensus, consistency, and distinctiveness.

What is the extent to which people believe that their behavior has a real effect on what happens to them? Self-efficacy Self-esteem Locus of control Authoritarianism

Locus of control

According to research, a person with which personality attribute is more likely to produce higher overall job performance? Less conscientious Less intuitive More extroverted More openness

More extroverted

Jewel recently completed a personality profile and learned she has high degrees of extraversion, intuition, feelings, and judging characteristics. Which test did Jewel take? Big Five personality Emotional intelligence (EQ) Person-job fit Myers-Briggs Type Indicator

Myers-Briggs Type Indicator

Darien has always been excitable. His reactive nature and tendency to be anxious in unpredictable situations make it difficult for him to handle job stress in a productive manner. Which personality trait affects Darien's performance in times of uncertainty? Neuroticism Openness Conscientiousness Extraversion

Neuroticism

Which Big Five personality trait refers to a person's rigidity of beliefs and range of interests? Agreeableness Extraversion Openness Conscientiousness

Openness

What is the set of processes by which an individual becomes aware of and interprets information about his or her environment? Perception Extraversion Openness Cognition

Perception

Mable was chosen to lead a project where she has to deal with a lot of unknowns and take chances in order to meet its goals. Which personality trait will aid Mabel in her ability to succeed on this project? Self-efficacy Extraversion Self-esteem Risk propensity

Risk propensity

Manoj is considered by many to be a catalyst for innovation in his organization. He is always willing to try new ideas and gamble on new products. Which aspect of personality describes Manoj's feeling about taking chances? Self-esteem Self-awareness Authoritarianism Risk propensity

Risk propensity

In addition to stereotyping, what is one of the most basic perceptual processes we use? Attributions Creativity Selective perception Low distinctiveness

Selective perception

In terms of emotional intelligence, what should people be high in so that they can effectively guide their own lives and behaviors? Self-awareness Social skill Managing emotions Motivating oneself

Self-awareness

Which of the following refers to an individual's belief about his or her capabilities to perform a task? Self esteem Risk propensity Machiavellianism Self-efficacy

Self-efficacy

Yui just received a bonus because of a successful team project. Yui knew her efforts contributed to the team's success. What can be said about Yui's personality? She has an internal locus of control. She has a high degree of Machiavellianism. She has a high degree of self-efficacy. She has a high degree of authoritarianism.

She has an internal locus of control.

Ugar is interviewing candidates, and he is paying special attention to their communication skills. He believes communication skills are critical for this position. Which of the following is Ugar using as part of his selection process? Selective perception Consensus Cognitive dissonance Stereotyping

Stereotyping

Teresita needs to hire a new office manager. Which of the following is an illegal application of stereotyping? Teresita wants to promote someone from within the organization because she feels such a person would better understand how the office runs. Teresita wants to hire someone who has a college degree, as she feels that a degree is a better predictor of job performance. Teresita wants to hire someone from outside the organization to get fresh ideas on how to run the office. Teresita wants to hire a woman because she believes that women are better able to multitask than are men.

Teresita wants to hire a woman because she believes that women are better able to multitask than are men.

To the extent that stereotyping affects a manager's hiring practices, which of the following statements is true? The manager is costing the organization valuable talent. In some circumstances, it can be ethical. The manager is reducing conflict. It is not illegal, but it is unethical.

The manager is costing the organization valuable talent.

Which of the following is true of people who are extraverts? They are disorganized, careless, and irresponsible. They are sociable, talkative, and assertive. They are gentle, cooperative, forgiving, and understanding. They are willing to change their own ideas as a result of new information.

They are sociable, talkative, and assertive.

According to the Myers-Briggs framework, which type of person gets their energy from being around others? Those who are thinking Those who are extraverts Those who are perceiving Those who are sensing

Those who are extraverts

Raphael is always late for meetings, and Zereth is concerned he will also be late for the client meeting tomorrow, even though he knows the entire account is dependent on the success of the meeting. The basis for Zereth's assessment of Raphael's behavior is _____. stereotyping distinctiveness consistency consensus

consistency

Byron observes that one of his employees always refuses to look him in the eye when Byron is speaking to him. Later, Byron sees that this employee does not look other people in the eye either. Byron decides that the employee is not disrespectful of him, but rather that he must have difficulty making eye contact with people. Byron makes this attribution based on _____. consensus stereotyping distinctiveness consistency

distinctiveness

Kamiya enjoys the process of doing her job and gets satisfaction from long-term or ongoing projects. Montazar, on the other hand, is very deadline oriented and gets his satisfaction from checking things off as done. Based on the Myers-Briggs framework, Kamiya can be considered as _____. thinking perceiving sensing judging

perceiving

Bhavik is rarely confident in Anke's work. He knows it usually needs to be reviewed and changed. Sometimes she doesn't even use spell check. Last week, a client called to tell Bhavik what a great job Anke did on her proposal. When preparing Anke's performance review, selective perception might cause Bhavik to _____. quickly forget evidence of Anke's high-quality work attribute the cause of team errors to Anke consciously seek evidence that contradicts this information attribute the cause of the client's feedback to gender

quickly forget evidence of Anke's high-quality work

A manager who has a very negative image of a particular employee overlooks instances of high-quality work from that employee. This is due to _____. selective perception cognitive dissonance recency error stereotyping

selective perception

Lupita has always been at an appropriate weight for her height. She believes that because she does not have a weight issue, the doctor was incorrect when she told Lupita she needed to change her diet. This is an example of _____. selective perception attribution negative affectivity stereotyping

selective perception

Dezmon maintains a high degree of confidence in the accuracy and quality of his work. Dezmon has a high level of _____. self-efficacy self-esteem locus of control authoritarianism

self-efficacy

Steve was in a car accident in which the driver of the car behind him, a 75-year-old man, did not see him stop for the red light and hit Steve's car. Ever since that accident, Steve has believed that people over 70 should not be allowed to drive. This is an example of _____. selective perception consensus negative affectivity stereotyping

stereotyping

Arayla respects her manager, but she will question some of her manager's decisions when she doesn't agree with them. She doesn't hesitate to disagree with her boss or a client when she feels they are wrong. Which aspect of personality addresses Arayla's belief about power and status differences? Machiavellian Self-efficacy High self-esteem Authoritarianism

Authoritarianism

Which of the following refers to the extent to which the contributions made by the individual match the inducements offered by the organization? A. Contributions B. Person-job fit C. Psychological contract D. Competencies

B. Person-job fit

Which of the following is true of contributions? A. They include job security and recognition. B. They are what an individual provides to the organization. C. They are what an organization provides to the individual. D. They satisfy various needs and requirements of an organization.

B. They are what an individual provides to the organization.

Eli just finished a successful interview process, and he was offered the job. He has expectations about the work and how well he can do his job, and his new manager also has expectations about what Eli will be able to contribute. Which of the following describe these sets of expectations on both Eli's part and the part of the employer? A. Inducement B. Person-job fit C. Psychological contract D. Contribution

C. Psychological contract

Polani was hired specifically because of her unique skills and track record of success. Based on the psychological contract, what are the expectations of the employer? A. The ability to change the psychological contract B. Agreeableness C. Strong personal attributes D. The use of those skills on the new job

D. The use of those skills on the new job

One of Nour's strengths as a manager is her ability to understand how her staff members are feeling, even without being explicitly told. This allows her to anticipate and prevent some conflicts from arising. This ability reflects strength in which dimension of emotional intelligence? Self-awareness Empathy Managing emotions Social skill

Empathy

What are the relatively stable set of psychological attributes that distinguish one person from another? Emotional intelligence Conscientiousness Machiavellianism Personality

Personality

Woojin needs to hire a new creative director to manage the organization's social media presence. Based on the Myers-Briggs framework, what should Woojin look for when interviewing candidates? Someone with a low degree of introversion Someone who rates highly in thinking Someone with a high degree of intuition Someone who is strong in judging

Someone with a high degree of intuition