Chapter 15, 16, 17 Packet
Well-planned and executed diversity training programs can promote harmony, reduce conflict, and help give the organization a competitive advantage. true false
true
With regard to exercise, it is important to A) participate in physical activity 3 or 4 times a month. B) avoid sedentary behavior such as sitting too much. C) take the "no pain, no gain" approach. D) choose only vigorous, not moderate, activities.
avoid sedentary behavior such as sitting too much.
For many people, adequate physical fitness means sustained exercise at least three or four times a week for ____________________ minutes at each session
30-35
Once you are aware of the need to change a certain habit in your life, you must A) develop a commitment to change. B) reward yourself for seeing the need for change. C) keep the decision to change to yourself in case you are unable to change. D) become critical of others who still have that habit.
A) develop a commitment to change.
Mei feels like it is becoming increasingly difficult to leave the office by her normal quitting time at 5:30 p.m. and to avoid working on the weekends. Mei's trend of lengthening work days and weeks is known as ____________________.
Schedule creep
In recent years, a new class of on-demand, _________________ labor has evolved, and is represented by companies such as Uber Technologies, Mechanical Turk, and Handbook.
freelance
What are the five steps people should follow to break old habits and form new positive habits?
1. motivation 2. knowledge 3. practice 4. feedback 5. reinforcement
Topco, Inc is a manufacturer of electric fans and other low-tech cooling devices. Joan is the HR director. She is conducting a workshop for her managers on valuing diversity and inclusion. In an open discussion about the managers' concerns on this topic, Bob says, "I don't care what someone's race or gender, or whatever, is. I just have a tough time with the soft, fat, college-educated kids who come in here and tell me how to do my job." Jane chimes in, "The real issue here is men's inability to relate to women, each other, and minorities. I've yet to meet a male manager who can really understand someone who's not one of his drinking buddies." After a few more comments, Joan continues with the training program. Refer to . What might be an economic cost for the company due to Bob's comment regarding "soft, fat, college-educated kids" who might be participating in the workshop? A) Comments received as an insult will create tension among these workers. B) These employees will attempt to refute his statement by excelling in their work. C) A possible loss of highly skilled workers from the company could occur. D) There will be no economic cost as a result of his statement.
A) Comments received as an insult will create tension among these workers.
Which of the following is not a key guideline for a healthy diet? A) Fill half your plate with protein foods such as fish and eggs. B) Choose grain products with 2 or more grams fiber per 10 grams of total carbohydrate. C) Include plenty of fruits and vegetables in your diet. D) Maintain a diet that is balanced and varied.
A) Fill half your plate with protein foods such as fish and eggs.
Madison's company has a flexible work schedule. She has heard that the company is not doing very well. One of the strategies she should not consider is A) attending all meetings to which she is invited. B) coming into the office, even on her "off day." C) relying on the excellent performance review she received last year. D) ensuring her supervisor is aware of her achievements.
C) relying on the excellent performance review she received last year.
Which of the following statements offers an effective way to break a negative habit or to form a positive habit? A) Avoid feedback from others because they do not understand your situation. B) Reward yourself only after you have achieved your final goal. C) Plan a different change to make if you do not succeed within a few days. D) Practice what you have learned to change your behavior.
D) Practice what you have learned to change your behavior.
William is a 38-year-old computer systems executive. He has come to a point in his life where he is reassessing his ambitions and personal life. He attends professional development conferences regularly and is working on an MBA. Although he eats a low-fat diet and exercises regularly, he works 70-80 hours a week, seldom sees his children except after they are in bed, does not visit his place of worship except on religious holidays, and feels as though his wife is a stranger. William believes that if he can earn just 20 percent more, he can relax because his family will be financially secure. Refer to . In order to attain a "right livelihood," William needs to A) get promoted so he can delegate more of his work. B) lose weight and get in better shape. C) de-emphasize the spiritual side of his life. D) make a conscious choice to do so.
D) make a conscious choice to do so.
Which of the following is true about filing a sexual harassment charge? A) It is a more likely result when organizations implement a zero-tolerance policy on harassment. B) It is best to file the charge directly with the EEOC and not press your case through company channels. C) Companies that can demonstrate employees failed to use internal procedures for reporting abusive behavior still will be unprotected in a court of law. D) It is a lengthy, expensive, and psychologically draining experience.
D) It is a lengthy, expensive, and psychologically draining experience.
Which of the following has not fueled the growth of telecommuting among workers today? A) The availability of powerful home-office computers and communication technologies B) Reduced real estate and office costs for employers of telecommuters C) The demands of workers who want to blend work and family D) The trend toward team-based projects and work structures
D) The trend toward team-based projects and work structures
____________________ is the part of a person's identity that reflects the racial, religious, or cultural group to which the person belongs.
Ethnic identity
Which of the following statements are true regarding age in the workplace? a. Older workers are unable to adapt to the changing workplace. b. Older workers have a more difficult time understanding the latest technology. c. Older workers are productive, cost-effective employees. d. Older workers cost companies more in health benefits.
Older workers are productive, cost-effective employees.
If you believe yourself to be a victim of sexual harassment, you should not A) file a complaint to the EEOC immediately. B) tell the harasser in no uncertain terms that the behavior is unwelcome and inappropriate. C) record dates and details of the incidents in a journal. D) tell another coworker or coworkers about the harassment.
A) file a complaint to the EEOC immediately.
Joan spends some time demonstrating that highly skilled and talented people will leave their company if not valued, how an inappropriate joke creates tension, and how failure to value individual employees could even lead to lower productivity. She then moves on to brainstorming what each manager can do as an individual to enhance diversity. She closes the day's session with a discussion of how diversity and inclusion management must be seen as a process, have clear business objectives that permit assessment, and be supported by managers at all levels if it is to succeed. Refer to . Jane's comments are an example of ____ prejudice. A) gender B) race C) age D) sexual orientation
A) gender
Companies that seek a quick fix for their lack of employee diversity A) often create greater, not less, divisiveness among workers. B) can achieve this through a one-day workshop that promotes the advantages of a diverse workforce. C) can expect a long-term increase in their customer base as a result. D) are most successful at embedding diversity within their business objectives
A) often create greater, not less, divisiveness among workers.
Women who desire both a career and a family A) should choose a career with greater flexibility and forgiveness of interruptions. B) are declining in number as more women choose job satisfaction over motherhood. C) typically find it easy to "do it all" and avoid frustration. D) must avoid the Mommy Track if they are to be successful. management
A) should choose a career with greater flexibility and forgiveness of interruptions.
Recent data analysis shows that the extent of the wage gap is determined by A) the state a woman lives in. B) how good a woman is at negotiating larger salaries. C) whether a woman is balancing motherhood with her career. D) the number of women assuming higher-paying top management roles.
A) the state a woman lives in.
William is a 38-year-old computer systems executive. He has come to a point in his life where he is reassessing his ambitions and personal life. He attends professional development conferences regularly and is working on an MBA. Although he eats a low-fat diet and exercises regularly, he works 70-80 hours a week, seldom sees his children except after they are in bed, does not visit his place of worship except on religious holidays, and feels as though his wife is a stranger. William believes that if he can earn just 20 percent more, he can relax because his family will be financially secure. Refer to Case 17.1 Should William begin earning 20 percent more, what is he likely to discover? A. Money does not create or sustain happiness B. Money is ultimately the most effective way to developing security in life. C. He needs more money beyond the 20 percent salary increase. D. Money is more important than physical fitness.
A. Money does not create or sustain happiness
William is a 38-year-old computer systems executive. He has come to a point in his life where he is reassessing his ambitions and personal life. He attends professional development conferences regularly and is working on an MBA. Although he eats a low-fat diet and exercises regularly, he works 70-80 hours a week, seldom sees his children except after they are in bed, does not visit his place of worship except on religious holidays, and feels as though his wife is a stranger. William believes that if he can earn just 20 percent more, he can relax because his family will be financially secure. Refer to . William has decided to change a significant habit in his life. At this time, he is reading about the habit and gathering ideas on how to change it. William is in which stage of the change process? A) Motivation B) Knowledge C) Practice D) Reinforcement
B) Knowledge
William is a 38-year-old computer systems executive. He has come to a point in his life where he is reassessing his ambitions and personal life. He attends professional development conferences regularly and is working on an MBA. Although he eats a low-fat diet and exercises regularly, he works 70-80 hours a week, seldom sees his children except after they are in bed, does not visit his place of worship except on religious holidays, and feels as though his wife is a stranger. William believes that if he can earn just 20 percent more, he can relax because his family will be financially secure. Refer to . In order to attain a "right livelihood," William needs to A) accept the myth of scarcity. B) place money in a secondary position. C) spend what he earns. D) avoid discussing financial matters with his family.
B) place money in a secondary position.
People who have a large network of social relationships and are members of civic and other groups A) are less successful than those with fewer social obligations. B) tend to be happier. C) are not as overworked. D) are less likely to get promoted.
B) tend to be happier.
Which of the following is true regarding discrimination on the basis of sexual orientation? A) Because same-sex marriage is not legally recognized, high-profile companies do not provide medical benefits to same-sex partners. B) It is becoming a larger issue as individuals are less willing to hide their orientation at work. C) It is not an issue as it only affects a small portion of the working population. D) Very few large companies are dealing with the issue; it is mostly addressed in small to medium-sized businesses where working relationships are closer.
B) It is becoming a larger issue as individuals are less willing to hide their orientation at work.
Which of the following is a secondary dimension of diversity? A) Gender B) Religious beliefs C) Physical abilities D) Sexual orientation
B) Religious beliefs
Women in senior management positions say the real problems for most women's career advancement in organizations A) are a lack of significant management and line experience and less time on the job. B) are misconceptions of women and the exclusion of women from informal networks of communication. C) are family issues that get in the way of their ability to travel and work late. D) are women who, once in an advanced position, won't help other women advance
B) are misconceptions of women and the exclusion of women from informal networks of communication.
Juan likes to be able to attend his children's soccer games. They typically play around 4 p.m. On the days of the games, he goes into work at 7 a.m. so that he can get off by 3:30 p.m. and go to the game. His company offers A) compressed workweeks. B) flextime. C) a results-only work environment. D) telecommuting.
B) flextime.
Jeremy is 28 years old, white, single, well spoken, and well educated. He was laid off from his job 8 months ago, despite his history of excellent performance reviews during the 6 years he had worked for the organization, and has been unable to find another job. He is most likely being screened out by potential employers because A) he is male. B) he is unemployed. C) he is white. D) he is unmarried.
B) he is unemployed.
Some race categories include people who vary greatly in terms of ethnicity true false
true
Over recent years, the American economy has slipped into a recession. During an economic slump, people's prejudices A) tend to decrease as they work together to try to restore the economy. B) may be rooted in their basic survival needs and therefore hard to eliminate. C) surface only when heightened by an election or other significant political event. D) are directed at those of a different socioeconomic class and do not involve race or ethnicity.
B) may be rooted in their basic survival needs and therefore hard to eliminate.
Topco, Inc is a manufacturer of electric fans and other low-tech cooling devices. Joan is the HR director. She is conducting a workshop for her managers on valuing diversity and inclusion. In an open discussion about the managers' concerns on this topic, Bob says, "I don't care what someone's race or gender, or whatever, is. I just have a tough time with the soft, fat, college-educated kids who come in here and tell me how to do my job." Jane chimes in, "The real issue here is men's inability to relate to women, each other, and minorities. I've yet to meet a male manager who can really understand someone who's not one of his drinking buddies." After a few more comments, Joan continues with the training program. Refer to . Bob's concerns are an example of A) a non-diversity related problem. B) subtle discrimination based on secondary characteristics. C) a violation of the Civil Rights Act of 1964. D) what would normally be called the primary characteristics of diversity.
B) subtle discrimination based on secondary characteristics.
William is a 38-year-old computer systems executive. He has come to a point in his life where he is reassessing his ambitions and personal life. He attends professional development conferences regularly and is working on an MBA. Although he eats a low-fat diet and exercises regularly, he works 70-80 hours a week, seldom sees his children except after they are in bed, does not visit his place of worship except on religious holidays, and feels as though his wife is a stranger. William believes that if he can earn just 20 percent more, he can relax because his family will be financially secure. Refer to . The nonfinancial resource that is most obviously missing from William's life is which of the following? A) Self-esteem B) Education and training C) Leisure time D) Healthy diet
C) Leisure time
As organizations enhance diversity, which employment practice should they adopt? A) Limit the race and gender of employees. B) Recognize that subtle biases will always exist and not much can be done about them. C) Develop a plan for actively recruiting employees from groups that are underrepresented in the organization. D) All of these
C) Develop a plan for actively recruiting employees from groups that are underrepresented in the organization.
Which of the following is not a challenge to women in top-level positions? A) Those positions can require duties or outside activities that accommodate men with non-working or part-time-working wives. B) There is social pressure to fulfill more traditional, "feminine" roles. C) Husbands are beginning to compromise their ambitions to support their wife's career. D) Their balance of work and life is more difficult
C) Husbands are beginning to compromise their ambitions to support their wife's career.
Gender bias consists of A) any unwanted behavior toward a member of another sex. B) the differences in the way men and women express their ideas verbally. C) discrimination on the basis of gender. D) all of these
C) discrimination on the basis of gender.
Based on the Americans with Disabilities Act, organizations may be deemed discriminatory to those with disabilities if they A) make special accommodations for accessing the workplace. B) reject disabled applicants who, with or without accommodations, cannot perform essential job duties. C) draw attention to various disabilities in a diversity training session. D) terminate high-performing alcoholic employees
D) terminate high-performing alcoholic employees
Which of the following is a good money management strategy? A) Establish a simple record-keeping system to track how your income is being spent. B) Remember that dual-income families are more successful about limiting their spending than single-income families. C) Don't use credit cards. D) Rely on credit cards rather than loans to fund large purchases.
Establish a simple record-keeping system to track how your income is being spent.
The ____________________ guarantees continuation of any paid health benefits, plus a return to the same or an equivalent job, for employees (both men and women) who take up to twelve weeks' unpaid time off so that they can care for themselves or an ailing family member such as a parent, child, or spouse
Family and Medical Leave Act
____________________ refers to a person's speaking pattern and includes elements of directness/indirectness, word choice, use of jokes, or figures of speech, etc
Linguistic style
____________________ can be defined as an inner attitude that emphasizes energy, creative choice, and a powerful force for living.
Spirituality
Companies that have a culture that respects both personal and work-related needs have adopted the concept of the ___________ model.
Total-person
Refer to case 16.1 which of the following statements is most true about the female engineers at Big Cars Automotive? a. They hold nontraditional jobs. b. They hold gender-biased jobs. c. They are unlikely to be promoted to managerial positions. d. They are likely to be paid the same as their male colleagues.
a. They hold nontraditional jobs.
Women who work in male-dominated workplaces can assimilate and build their chances of success by a. finding female mentors with direct experience working and achieving in similar conditions. b. demonstrating professionalism through engaging with male colleagues in only formal situations. c. conversing with everyone using a task-oriented mindset. d. avoiding the use of flex time or compressed work week scheduling
a. finding female mentors with direct experience working and achieving in similar conditions.
Kenneth's girlfriend accuses him of ethnocentrism. This means that Kenneth tends to a. regard his own culture as better or more "correct" than other cultures. b. believe that other cultures are better than his own. c. display an attitude in favor of or against people based solely on primary or secondary dimensions. d. make generalizations about all members of a particular group of people.
a. regard his own culture as better or more "correct" than other cultures.
Affirmative action guidelines a. were established to remedy the effects of past discrimination. b. have limited access to certain protected groups of people. c. require employers to strive for an imbalance in their work force. d. celebrate the differences in the various groups protected by them.
a. were established to remedy the effects of past discrimination.
The 1964 Civil Rights Act established guidelines for the implementation of ____________________ in order to remedy the effects of past discrimination against groups protected under this law.
affirmative action
Which of the following examples illustrates an individual holding a nontraditional job? a. Manuel is a computer systems analyst. b. Maria is director of finance. c. Carlos is an engineering manager. d. Cecilia is a bank teller.
b. Maria is director of finance.
Today in America, there has been a major shift in the role of women in that a. women are being pursued for more top leadership roles than men. b. greater numbers of women are assuming the role of breadwinner. c. fewer mid-managerial roles are being filled by women who instead pursue the "mommy track." d. most women pursuing nontraditional careers are choosing jobs in the skilled trades.
b. greater numbers of women are assuming the role of breadwinner.
When it comes to a right livelihood, a. most people cannot adopt it due to family and financial commitments. b. seeking it is primarily a matter of conscious choice. c. people who embrace this concept consider money their top priority. d. those who choose it tend to require high amounts of leisure time
b. seeking it is primarily a matter of conscious choice.
The addition of the words "salary negotiable" to an advertisement for an administrative position in a male-dominated field functioned as a ________________________________ because it closed the wage gap between men and women by 45%.
bias interrupter
Mary has decided she needs to quit smoking for her health and the health of her family. She has spoken with her doctor and has gathered information from the Internet and directly from friends who have quit smoking. What does Mary need to do next? a. Reward herself in some way as reinforcement b. Get some feedback from friends and family on her progress c. Apply the information she has learned and practice the act of quitting smoking d. Develop a desire to change her habit
c. Apply the information she has learned and practice the act of quitting smoking
Which of the following is true about developing a life plan for effective human relations? a. It generally results in satisfying relations with others at the expense of career advancement. b. It only works if you are working for a small, progressive company. c. It can mean career advancement and financial benefits as well as strong, satisfying relationships with others. d. It takes a long time and the benefits are generally minimal.
c. It can mean career advancement and financial benefits as well as strong, satisfying relationships with others.
Rafael distrusts people with a New England accent because when he was a child, a person with that type of accent swindled his father in a car deal. This is an example of prejudice formed by a. ethnocentrism. b. cultural myopia. c. childhood experience. d. economics.
c. childhood experience.
Dave and Becky spend one Saturday per month helping Habitat for Humanity build homes for poor families in their hometown. Their activity most likely directly enhances their a. disposable income. b. social standing. c. spiritual health. d. intellectual growth.
c. spiritual health.
Which of the following examples best demonstrates mature money management? a. Lina doesn't necessarily track her spending habits, but she does manage to at least break even each month. b. Tyrese's spending habits are largely influenced by keeping up with the latest trends and conveniences. c. Donna often borrows when interest rates are low. d. Diego earns $1,900 a month and sticks to a budget that allows him to save $100 per month.
d. Diego earns $1,900 a month and sticks to a budget that allows him to save $100 per month.
Malcolm is starting to turn down overtime opportunities, he's developed a personal reading list that he is working through, and he is cutting back from seven-day weeks to five-and-one-half-day weeks. Malcolm is most likely working on what element of a right livelihood? a. Work as self-expression b. Education and training c. Deeper spirituality d. Increased leisure time
d. Increased leisure time
Good health can positively impact work life by a. helping combat stress and tension. b. providing a higher energy level. c. preventing loss of work time due to sick days. d. all of these ways.
d. all of these ways.
Linguistic style refers to a person's speaking pattern and includes such characteristics as a. directness or indirectness. b. pacing, pausing, and word choice. c. the use of such elements as jokes, figures of speech, stories, questions, and apologies. d. all of these.
d. all of these.
When employers base employment, promotion, job-assignment, and compensation decisions on a person's gender, a. employees are set up for success. b. the work environment is more enjoyable. c. women have more freedom to pursue motherhood as a career. d. human relations and productivity suffer.
d. human relations and productivity suffer.
An individual demonstrates prejudice when he/she a. monitors and analyzes his/her stereotypical views. b. takes a critical and honest look at myths about peoples. c. is able to manage his/her ethnocentrism. d. makes judgments without examining the facts.
d. makes judgments without examining the facts.
As we study the challenges facing men in terms of their changing roles, we find that a. men today find it more challenging to work with assertive, successful women. b. men are losing more top leadership positions to women. c. the socialization process has put men at a disadvantage for succeeding in team-based work environments. d. many young men are not adopting to the historical roles created by society.
d. many young men are not adopting to the historical roles created by society.
For exercise to be effective in improving health, people must be physically active for at least 60 minutes on an everyday basis. true false
false
Good health is receiving greater attention today because the majority of Americans are at a healthy weight and spending more time in the gym. true false
false
In the New Economy, people are most rewarded through education and intellectual growth when they spend years studying a broad array of subjects true false
false
Individuals generally form their self-images based on certain primary dimensions of their choosing true false
false
Individuals' prejudices toward one another tend to increase during times of economic prosperity. true false
false
Jim feels depressed in the months following his layoff. His concept of success is likely founded on the satisfaction of nonfinancial resources, like job title true false
false
Less than 15% of Fortune 500 companies include sexual orientation in their antidiscrimination policies. true false
false
Men are still more likely than women to hold managerial and professional jobs. However, women hold more top-level jobs true false
false
Only the labor force in Sweden work harder and longer than Americans true false
false
Race denotes a category of people who are perceived as distinctive on the basis of certain culturally inherited traits true false
false
The women's movement started in the 1940s when the book The Feminine Mystique was published true false
false
When developing your life plan, it is important to meet the expectations of others especially those of family, friends, and mentors in the choices you make true fasle
false
The ____________________ is a phenomenon in the workplace that explains why many women hold professional and managerial jobs but few hold top leadership positions
glass ceiling
Amanda's coworker often forwards e-mails and engages in banter that is lewd and sexually offensive. She and several other colleagues feel uncomfortable around this employee because of his behavior. This is an example of sexual harassment in which the harasser is creating a ________________________.
hostile work environment
Julie's boss, Lacey, is a workaholic who is always pressuring Julie to work at the same breakneck pace that she considers appropriate, setting impossible project deadlines. Julie, who values her leisure time with family, should A) protect her job security by giving up some of her recreation time to please Lacey. B) meet with Lacey to discuss setting more realistic, but mutually acceptable, deadlines. C) stick to her guns and refuse to consider Lacey's point of view. D) refuse Lacey's suggestion to work remotely to keep work from encroaching on her home.
meet with Lacey to discuss setting more realistic, but mutually acceptable, deadlines.
The term "____________________" refers to the lifestyle of a woman who slows her career advancement by choosing a career path that allows a mother flexible or reduced work hours.
mommy track
People who embrace right livelihood accept that money and security are a. not to be taken for granted. b. essential to maintaining a stable marriage and family life. c. the key to personal satisfaction. d. not the primary rewards in life.
not the primary rewards in life.
The traditional measure of success is whether a person has a good ______ or makes good money
position
____________________ are premature opinions or judgments of people based solely on their primary or secondary traits.
prejudices
The term "Asian" is a label for the ____________________ category that includes a wide range of groups, such as Vietnamese, Filipino, Chinese, and Korean, with distinct histories and languages
race
____________________ is a conscious choice of work that places money in a secondary position and recognizes that work is a vehicle for personal growth
right livelihood
Health habits, religious beliefs, education and training, and family status are all known as ____________________ of diversity
secondary dimensions
The "right livelihood" concept recognizes that work should be a vehicle for ____________________
self expression personal growth
To develop a culture that values and enhances diversity, organizations need ____________________ that give managers and employees the tools they need to work more effectively with one another regardless of their backgrounds
training programs
A bias in the workplace in favor of heterosexuality is known as homophobia true false
true
According to the total-person model, one experiences success when both personal and work-related needs are satisfied. true false
true
An individual's religious beliefs, health habits, and communication style are all secondary characteristics of diversity. true false
true
In general, men's attitude about women's ambitions has changed because they worked with them in college classes. true false
true
Stereotypes about the differences between men and women are often too strong and inflexible. It is tempting to put a label on someone and believe that label represents that person. true false
true
Women who are in top positions say men have excluded them from the informal communication channels sometimes referred to as the "Old Boys' Club." true false
true
Refer to . Some of the employees without children are upset about the flexibility parents have in order to deal with child rearing responsibilities. What can Big Cars Automotive's management do to prevent resentment from building? A) Allow all employees to apply for flexible schedules. B) Give those employees without children a salary increase. C) Explain the reasoning for flexible schedules to the employees without children and hope they understand why it isn't an option for them. D) Allow employees with children to bring their children into the office if they have to work late.
Allow all employees to apply for flexible schedules.
