Chapter 16 --

Which HRM practice that needs reengineering had Mr. Jacobs already spent considerable time and expense to restructure? A. Payroll and benefits B. Training and development C. Performance management D. Communication with organization directors

A. Payroll and benefits

At which stage in the reengineering process would Mr. Jacobs try out the process by testing it in a limited, control setting? A. Identifying the process to reengineered B. Understanding the process C. Redesigning the process D. Implementing the new process

D. Implementing the new process

Which of the following is a primary reason why firms would outsource an HRM activity or service? A. Vendor can bypass rules and regulations that the company cannot. B. Vendor uses generalists to get the job done. C. Vendor is a non-union shop. D. Vendor can perform service more cheaply than firm.

D. Vendor can perform service more cheaply than firm.

What strategic change should Celia make to help maintain an efficient and productive HR group? A. Shift HR focus from traditional to transformational activities B. Shift HR focus from transformational to traditional activities C. Shift HR focus from transactional to transformational activities D. Shift HR focus from transformational to transactional activities

A. Shift HR focus from traditional to transformational activities

Which of the following would NOT be considered a transformational HRM activity? A. Training B. Cultural change C. Knowledge management D. Strategic redirection E. Management development

A. Training

A center for expertise, a structural arrangement that improves delivery through specialization, can provide employees who are able to develop functional skills without being distracted by: A. Transactional work activities B. Training employees C. Traditional work activities D. Tansformational work activities

A. Transactional work activities

Based on the information presented in the case, what should Mr. Jacobs do with the transactional tasks such as payroll and benefits administration? A. Hire additional staff to take on these activities. B. Outsource them since it no longer seems cost-effective to keep in-house C. Reengineer the transactional process to make it more effective D. Create a service center that focuses on delivering basic services E. Outsource them since other companies are better at these tasks

B. Outsource them since it no longer seems cost-effective to keep in-house

What is the first step HR should take in the process of building the company's HR strategy? A. Do some research on what has worked for the company's top three competitors. B. Scan the environment and identify trends/events that have an impact on the company. C. Review strategic business needs. D. Hire a consultant to redesign the HR function. E. Ask the CEO what he sees as the most important function of the HR group.

B. Scan the environment and identify trends/events that have an impact on the company.

How should Mr.Jacobs develop the HRM function at Scranton, Inc. using the generic structure? A. Develop a center for expertise B. Create a field staff of HR generalists C. Restructure HR to include centers for expertise, field staff, and a service center D. Outsource all HR practices to another organization E. Reengineer all HR processes completely

C. Restructure HR to include centers for expertise, field staff, and a service center

Which technique to understanding a process involves real-world issues presented to data end users? A. Data-flow diagrams B. Cost-benefit analyses C. Scenario analyses D. Focus groups E. Surveys

C. Scenario analyses