Chapter 18 Management

Group is any number of people who:

(1) interact with one another (2) are psychologically aware of one another (3) perceive themselves to be a group

Why managers should study groups:

1. Exist in all kinds of organizations 2. Form in all facets of organizational existence 3. Cause either desirable or undesirable consequences 4. Raise the probability of causing desirable consequences

Benefits from Informal Group Membership

1.) Perpetuation of social & cultural values 2.) Status and social satisfaction 3.) Increased ease of communication 4.) Increased desirability of the whole work environment

Work Teams

>>Special Purpose and Self-Managed Teams

Problem-Solving Team

A team that gets together to solve a problem

Reasons for establishing committees

Allow organization members to exchange ideas Generate suggestions and recommendations Develop new ideas to solve problems in the Company Assist in the development of organizational policies

Types of Formal Groups

Command groups and Task groups

Stages of Team Development

Forming Storming Norming Performing Adjourning

why Managers use committees

Improve quality of decision making Encourage expression of honest opinions Increase participation of members decision-making Ensure representation of important groups in decision-making

Team is a group whose members:

Influence one another toward the accomplishment of objective(s)

Homan's Model

Management should pay attention to informal groups and make modifications to work rules or procedures because of what happens in the informal group

Types of Teams in Organizations

Problem-Solving Teams Self-Managed Teams Cross-Functional Teams

Stages of Formal Group Development

The Acceptance Stage The Communication & Decision-Making-Stage The Group Solidarity Stage The Group Control Stage

Cross-Functional Team

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Formal Groups

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Self-Managed team

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