Chapter 18 Organizational Change and Stress Management

What are demands?

Responsibilities, pressures, obligations, and uncertainties individuals face in the workplace

________ acts as a catalyst and assumes the responsibility for managing change activities.

A change agent

Which of the following describes the organizational development approach to managing organizational change?

A collection of change methods that try to improve organizational effectiveness and employee well-being

What is stress?

A dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important

________ is a physiological symptom of stress.

A headache

What is an innovation?

A new idea applied to initiating or improving a product, process, or service

Which of the following describes survey feedback?

A tool for assessing attitudes held by organizational members, identifying discrepancies among member perceptions, and solving these differences

________ is seeking to identify the unique qualities and special strengths of an organization on which members can build to improve performance.

Appreciative inquiry (AI)

Which of the following is a physiological symptom of stress?

Change in metabolism

________ is the application of direct threats or force on dissenters.

Coercion

________ are responsibilities, pressures, obligations, and uncertainties individuals face in the workplace.

Demands

Which of the following is a step in Kotter's plan for implementing change?

Empowering others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving

What is the first step in Kotter's eight-step plan for implementing change?

Establish a sense of urgency by creating a compelling reason for why change is needed.

Which of the following is an individual approach to managing stress?

Expanding a social support network

Which of the following is an example of the changing nature of the workforce?

Increased cultural diversity

________ is/are an organizational approach to managing stress.

Increased employee involvement

Which of the following is an example of changing social trends?

Increased multitasking and connectivity

Which of the following defines a hindrance stressor?

Keeps you from reaching your goals (for example, red tape, office politics, confusion over job responsibilities)

Which of the following approaches to managing organizational change includes the step of empowering others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving?

Kotter's plan for implementing change

Which of the following is an organizational source of resistance to change?

Limited focus of change

________ is NOT a way to overcome resistance to change.

Limiting cooptation

Which of the following is NOT a way to overcome resistance to change?

Limiting participation

Which of the following approaches to managing change is a collection of change methods that try to improve organizational effectiveness and employee well-being?

Organizational development

Which of the following is an individual source of resistance to change?

Selective information processing

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Stress

Which of the following is an organizational source of resistance to change?

Structural inertia

Which of the following is a tool for assessing attitudes held by organizational members, identifying discrepancies among member perceptions, and solving these differences?

Survey feedback

What is coercion?

The application of direct threats or force on dissenters

Which of the following is an organizational approach to managing stress?

Training

Lewin's model of managing organizational change __________.

consists of unfreezing the status quo, moving to a desired state, and refreezing the new change to make it permanent

Change agents are ________.

persons who act as catalysts and assume the responsibility for managing change activities