Chapter 19 & 20 Review

When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file. a. .xps b. .pdf c. .xml d. .doc

.xps

Which type of hard drive is most likely found in a notebook computer? a. 5.25" FD b. 3.5" PATA c. 1" IDE d. 2.5" SATA

2.5" SATA

Which of the following is NOT a typical button or key combination function on a notebook computer? a. screen brightness b. CPU speed c. dual displays d. WiFi on/off

CPU speed

Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge? a. PC Card b. CardBus c. ExpressCard d. NoteCard

Cardbus

Which type of memory are you likely to find in today's laptops a. DDR3 RIMMs b. DDR2 SIMMS c. DDR3 SODIMMS d. Rambus SIMMs

DDR3 SO-DIMMS

A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.

False

If a user complains that a printer is not printing, the problem always lies with the printer itself. T or F

False

Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers. T or F

False

The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear. T or F

False

What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password? a. the keyboard is damaged and needs to be replaced b. NumLock is on, make sure it is turned off c. the trackpad is causing incorrect characters to be entered d. the LCD panel is displaying the wrong login data

NumLock is on, make sure it is turned off

____ is a language used to communicate how a page is to print and was developed by Adobe Systems. a. PCL b. JCL c. PostScript d. GDI

PostScript

A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____. a. REt b. REx c. VART d. eRT

REt

Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on? a. S4 b. S3 c. S2 d. S1

S2

For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine. T or F

True

If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required. T or F

True

In a notebook, replacing the motherboard probably means you'll need to fully disassemble the entire notebook except the LCD assembly.

True

Laser printers automatically calibrate themselves periodically. T or F

True

Notebooks use the same technology as desktops except they use less power and take up less space. T or F

True

Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.

True

How is a network printer identified on the network? a. by its MAC address b. by its IP address c. by the manufacturer name d. by a 16-bit built-in identifier

by its IP address

To know the IP address of a network printer, direct the printer to print a ____ page. a. consumables b. configuration c. menu map d. device

configuration

Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook? a. connect it to a port replicator, if available b. back up data if the computer is working c. remove cards and disconnect external devices d. remove the battery and unplug the AC adapter

connect it to a port replicator, if available

What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer? a. connect it to an external monitor b. replace the video card with a known good one c. replace the LCD panel with a known good one d. connect the LCD panel to another working notebook

connect it to an external monitor

Which of the following should you check to verify the port a printer is using is enabled and working? a. Print logger b. System Monitor c. Resource Monitor d. Device Manager

device manager

Which type of port is NOT likely to be seen on newer notebook computers? a. SD card slot b. dial- up modem c. Ethernet D. hdmi

dial-up modem, PS2, serial and parallel ports etc.

Automatically printing on both sides of the page is called ____ printing a. duplex b. simplex c. duo d. complex

duplex

Under what circumstance should you always return a notebook to the manufacturer? a. for serious repairs and it is under warranty b. when you want to add memory c. if you need to replace the hard drive d. to use an external device in place of the failed component

for serious repairs and it is under warranty

Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state? a. on an SD card that comes with the notebook b. in a recovery partition on the hard drive c. from a removable drive you order from the manufacturer d. by special ordering a new C: drive from the manufacturer

in a recovery partition on the hard drive

What can you do to improve a printer's performance? a. replace the CPU b. increase the memory c. install a larger paper tray d. replace the toner cartridge

increase the memory

____ printers tend to smudge on inexpensive paper, and they are slower than laser printers a. Laser b. Dyesublimation c. Thermal d. Inkjet

inkjet

____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning. a. Inkjet b. Thermal c. Dye -sublimation d. Laser

laser

A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection. a. network b. shared c. remote d. local

local

Which of the following is true about notebooks, netbooks, and all-in-one computers? a. All-in-one computers have the computer case and keyboard built together b. a tablet PC is just another name for a notebook computer c. notebooks are always less powerful than desktops d. netbooks have fewer features than notebooks

netbooks have fewer features than notebooks

Which of the following is NOT a consideration for a flickering or dim video display? a. verify Windows settings b. adjust the LCD brightness c. adjust the refresh rate d. no drivers are installed

no drivers are installed

Which of the following is true about replacing the processor on a notebook computer? a. notebook processors don't need thermal compound b. you'll need a soldering iron for most notebooks c. notebook processors will typically have a heat sink and fan d. the same sockets are used by most desktop computers

notebook processors will typically have a heatsink and fan

Which of the following is NOT true about notebook computers a. different models have unique cases b. components tend to not be interchangeable c. on all models, the hard drive is always in the same place d. they use less power than desktops

on all models, the hard drive is always in the same place

Which of the following is NOT true about working on a notebook computer in general? a. you should follow the same ESD precautions as on desktops b. once you've learned to service one, it's the same for all notebooks c. you need different tools than you need for desktop maintenance d. on newer notebooks, hard drive replacement is fairly easy

once you've learned to service one, it's the same for all notebooks

Which of the following is a program embedded in firmware that manages print jobs? a. print spooler b. print server c. printer cache d. printer proxy

print server

A dedicated device or computer called a print ____ can control several printers connected to a network. a. queue b. server c. manager d. client

server

What tool can you use to stop and restart the Windows print spooler? a. Service console b. Task Manager c. Performance Monitor d. MSConfig

service console

What is the process called when Windows receives a print job from an application and places the job in a print queue? a. banking b. spooling c. storing d. pooling

spooling

Which of the following is true about notebook computer software? a. the OS is pre - installed at the factory b. they use a standard version of the OS c. you can buy off the shelf diagnostic software d. no drivers are required for notebook devices

the OS is preinstalled at the factory

How do you know if a printer needs routine maintenance? a. the number of days since the last maintenance b. the printer stops working if the maintenance period has expired c. the number of pages the printer has printed since the last maintenance d. the LED display shows the number of days before maintenance is required

the number of pages the printer has printed since the last maintenance

____ transfer printers use a ribbon that contains wax-based ink a. Inkjet b. Laser c. Thermal d. Dyesublimation

thermal

Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components? a. they are faster b. they are more compact c. they use more power d. parts are more generic

they are more compact

Before replacing an image drum, what should you do first? a. unplug it and allow the printer to cool down b. send several test pages to the printer right before replacing the drum c. empty the paper tray d. reset the printer to factory defaults

unplug it and allow the printer to cool down

What is the first thing you should do to get toner dust off your clothes? a. clean immediately with hot water b. use a hot hair dryer to blow it off c. throw the clothes in the dryer set on high heat d. use a can of compressed air to blow off the toner

use a can of compressed air to blow off the toner

Which of the following is NOT among the guidelines for handling and caring for a notebook computer? a. don't hold a notebook by the lid b. make sure the network location is Public before connecting to the Internet c. don't leave a notebook in a cold or hot car d. when traveling, pack the notebook tightly in a suitcase, between soft clothing

when traveling, pack the notebook tightly in a suitcase, between soft clothing

Which of the following is true regarding cleaning a printer? a. for best results, use ammoniabased cleaners b. use compressed air to blow out loose toner c. wipe the rollers on a laser printer with a dry cloth d. use an antistatic vacuum cleaner to pick up toner

wipe the rollers on a laser printer with a dry cloth

Which of the following is true about expansion cards in a notebook computer? a. most use standard PCI Express slots but not PCI slots b. Mini PCI Express cards are bigger than Mini PCI cards c. you may be able to replace an expansion card without extensive disassembly d. all WiFi cards are builtin and cannot be replaced

you may be able to replace an expansion card without extensive disassembly