Chapter 2

The goal of this activity is to challenge your knowledge of the four parts of a system. Read the case below and complete the exercise as instructed. Sam owns and operates Floating Away, a beach concession business. She has five rental wagons located along a seven-mile stretch of a vacation beach. Each wagon rents floats, boogie boards, umbrellas, and lounge chairs by the hour or by the day. Customers walk to the wagon to inquire about rates and usually rent the items immediately. Sam prides herself on the way her employees interact with her customers in order to help make their vacation experience the most enjoyable and convenient it can be. For example, if someone rents an umbrella for the day, the wagon worker follows the customer to his or her desired location and sets it up. And at the end of the day, the worker retrieves the umbrella. Customers have appeared to be very satisfied with this arrangement, as evide

1. Floats, boogie boards, umbrellas, and lounge chairs Inputs Correct 2. Customers' great vacation experiences Outputs Correct 3. Customers approach the rental wagon to inquire about rates and rent the items Transformational processes Correct 4. Employees' helpful and friendly attitudes Inputs Correct 5. Asking current customers what would make their rental experience better Feedback Correct 6. Employee brings the umbrella to the customer's location and sets it up Transformational processes Correct 7. Sam's profitability returning to record-high levels Outputs Correct 8. Current customers' comments about their experiences Feedback

Some scholars believe that employees are an organization's most critical asset. According to this view, managers need to create and use high-performance work practices (HPWPs), which are practices that enhance an organization's ability to attract, select, hire, develop, and hang onto their best talent. This activity is important because research has found that organizations with HPWPs experience lower absenteeism and turnover, higher organizational commitment and performance, and other desirable outcomes. The goal of this activity is to challenge your knowledge of the three types of HPWPs. Match each example to the type of HPWP that it best exemplifies. 1. Qwin's firm pays above-market wages so that it can attract the best talent to the organization. (Click to select) Ability-enhancing practices Motivation-enhancing practices Opportunity-enhancing practices 3. Britain's organization gives employees a great d

1. Qwin's firm pays above-market wages so that it can attract the best talent to the organization. Ability-enhancing practices Correct 3. Britain's organization gives employees a great deal of autonomy and gives even lower-level workers the chance to participate in the organization's decision-making process. Opportunity-enhancing practices Correct 3. At Sutton's car dealership, employees receive bonuses based on their quarterly sales performance. Motivation-enhancing practices Correct 4. At Greer's firm, employees at all levels are proactive about sharing information with one another so that everyone in the company has the data they need in order to make optimal decisions. Opportunity-enhancing practices Correct 5. Ganesa's company implemented a formal performance evaluation system that allows managers to observe employees' performance throughout the year and then use the information they gather to score employees and determine promotion decisions. Motivation-enhancing practices Correct 6. Rocco's company uses structured interview questions designed to accurately measure whether candidates possess the specific skills and abilities needed for a position. Ability-enhancing practices

Based on the video, learning the essentials about an organization you are applying to work for will most likely differentiate you from ______ of other applicants. Multiple Choice 75 percent 50 percent 100 percent 90 percent 25 percent

90 percent

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? Multiple choice question. Industrial psychology Behavioral science Contingency viewpoint Management science

Behavioral science

What is the focus of PRME? Multiple choice question. Global distribution Stock sales Business education Market development

Business education

Select all that apply Which individuals helped pioneer administrative management theory? (Choose every correct answer.) Multiple select question. Charles Clinton Spaulding Frank Gilbreth Henri Fayol Frederick Taylor Lillian Gilbreth Max Weber

Charles Clinton Spaulding Henri Fayol Max Weber

Select all that apply Which management perspectives typically consider an organization to be a closed system? (Choose every correct answer.) Multiple select question. Contingency viewpoint Classical management viewpoint Human relations movement Management science perspective

Classical management viewpoint Management science perspective

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development. Multiple choice question. Behavioral Classical Historical Contemporary

Contemporary

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development. Multiple choice question. Historical Contemporary Behavioral Classical

Contemporary

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?" Multiple choice question. Behavioral Classical Contingency Administrative

Contingency

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?" Multiple choice question. Behavioral Contingency Classical Administrative

Contingency

Opportunity-enhancing practices

Employee involvement via formal participation processes, ongoing communication and information- sharing practices, and autonomy in making work-related decisions.

Select all that apply What are two types of outputs according to the systems viewpoint? Multiple select question. Raw materials Employee satisfaction Finished products Labor

Employee satisfaction Finished products

Select all that apply Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? Multiple select question. Employees should be treated as assets. Production costs are a component of sales. Without customers, businesses wouldn't exist. Charismatic leaders are more important than management practices. A corporation can be thought of as a human community.

Employees should be treated as assets. Without customers, businesses wouldn't exist. A corporation can be thought of as a human community.

Select all that apply What are primary concerns of shared value and sustainable development? Multiple select question. Environmental effects Social impacts Short-term profits Global equilibrium

Environmental effects Social impacts Global equilibrium

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis? Multiple choice question. Employee satisfaction Equipment Feedback Management capabilities

Equipment

Select all that apply Maslow's hierarchy of human needs proposes that people are motivated by which needs? (Choose every correct answer.) Multiple select question. Esteem Faith Love Physiological Safety Self-actualization Joy

Esteem Love Physiological Safety Self-actualization

A learning organization is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. According to Senge from MIT, learning organizations are places "where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together." This activity is important because learning is a key component of organizational success. The goal of this activity is to challenge your knowledge of what learning organizations are and how to build them. Read each manager's behavior and match it to the learning organization type it describes. 1. Create a learning organization by creating and acquiring knowledge 2. Create a learning organization by modifying behavior 3. Cre

Estrella likes to keep the company on top of its game by keeping her eye on the industry and the company's competitors and hiring the best and brightest talent. 1Choice 1 of 3 , Create a learning organization by creating and acquiring knowledgeCorrect combobox unavailable Correct Connor likes to schedule a weekly "best practices" lunch meeting where he gathers the managers and has them share their ideas on how to solve problems and produce better results. 3Choice 3 of 3 , Create a learning organization by transferring knowledgeCorrect combobox unavailable Correct Renee looks at how much an employee or manager is using new and best practices when she completes their performance feedback appraisal. 2 Create a learning organization by modifying behavior

____ management encourages managers to make facts and logic the foundation of their approach to decision-making. Multiple choice question. Evidence-based Behavioral Complexity Operations

Evidence-based

Select all that apply What are the branches of quantitative management? Multiple select question. Behavioral science Evidence-based management Operations management Administrative management

Evidence-based management Operations management

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information? Multiple choice question. Inputs Feedback Outputs Transformational processes

Feedback

Abilitiy-enhancing practices

Formal selection tests, structured interviews, hiring standards or selectivity, high pay, and training opportunities.

Select all that apply What are the contemporary approaches to management? Multiple select question. Scientific management Evidence-based management High-performance practices Shared value and sustainable development Learning organizations

High-performance practices Shared value and sustainable development Learning organizations

Improve an organization's ability to effectively attract, select, hire, develop and retain high-performing personnel

High-performance work practices (HPWPs)\ Contains three work practices ability-enhancing, motivation-enhancing, and opportunity enhancing practices

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces? Multiple choice question. Hugo Munsterberg Frank Gilbreth Frederick W. Taylor Henri Fayol

Hugo Munsterberg

Select all that apply Which of the following statements are true about the classical perspective of management? Multiple select question. It emphasized finding ways to manage work more efficiently. It assumed that people were rational. It had two branches - scientific and administrative. It focused on employee job satisfaction and engagement.

It emphasized finding ways to manage work more efficiently. It assumed that people were rational. It had two branches - scientific and administrative.

Select all that apply What are issues with the classical viewpoint? (Choose every correct answer.) Multiple select question. It fails to account for the importance of human needs. It is especially behavioral. It is overly mechanistic. It is too difficult to use and has fallen out of favor in modern times. It views humans as cogs in a machine.

It fails to account for the importance of human needs. It is overly mechanistic. It views humans as cogs in a machine.

Which statement regarding a closed system is accurate? Multiple choice question. It has little interaction with its environment. It emphasizes that a manager's style is based on his or her surroundings. It receives significant feedback from outside sources. It is focused on profitability.

It has little interaction with its environment

Select all that apply Maslow's hierarchy of human needs proposes that people are motivated by which needs? (Choose every correct answer.) Multiple select question. Love Safety Faith Joy Esteem Physiological Self-actualization

Love Safety Esteem Physiological Self-actualization

Select all that apply Identify the two theorists who contributed the most to the human relations movement. Multiple select question. Maslow McGregor Mayo Follett

Maslow McGregor

_____ management focuses on managing the production and delivery of an organization's products or services more effectively. Multiple choice question. Human relations Operations Behavioral Qualitative

Operations

Select all that apply According to the systems viewpoint, what are three types of inputs? Multiple select question. People Equipment Technology Feedback Profit Money

People Equipment Money

Motivation-enhancing practices

Providing rewards based on individual and group performance and use of formal performance evaluation systems and merit-based promotion systems.

Select all that apply In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose every correct answer.) Multiple select question. Recognize the psychological conditions necessary for employees to do their best work. Identify ways managers can encourage employees to take desired actions. Identify the people who are best suited for a job. Recognize the physical motions employees use to complete a task. Identify the ways people emotionally connect to products and services.

Recognize the psychological conditions necessary for employees to do their best work. Identify ways managers can encourage employees to take desired actions. Identify the people who are best suited for a job.

Select all that apply What four disciplines are included in the behavioral science approach to management? Multiple select question. Accounting Sociology Anthropology Economics Physics Psychology

Sociology Anthropology Economics Psychology

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? Multiple choice question. Maslow Taylor Spaulding Gilbreth

Spaulding

Select all that apply Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (Choose every correct answer.) Multiple select question. These statements tell you what the company wants to achieve over time. The company uses these statements to discourage applicants with liberal values. You will be a better fit for a company if you support their mission and vision statements. These statements tell you why the company exists.

These statements tell you what the company wants to achieve over time. You will be a better fit for a company if you support their mission and vision statements. These statements tell you why the company exists.

What organization launched the PRME? Multiple choice question. Federal Reserve Bank World Trade Organization United Nations Harvard University

United Nations

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager. Multiple choice question. X Y Z

X

Should you try and find out what previous employees think of an organization? Multiple Choice Yes, because they can provide some useful insight into the organization. Yes, because they are most likely disgruntled and can provide you a glimpse into the "dark side" of the company. No, because they are most likely disgruntled and will only provide you with negative feedback. No, because there's a reason why they aren't there anymore. No, because they are not valued members of the organization.

Yes, because they can provide some useful insight into the organization.

Select all that apply Theory Y managers view workers as which of the following? (Choose every correct answer.) Multiple select question. lacking ambition accepting of responsibility self-directed resistant to change imaginative and creative

accepting of responsibility self-directed imaginative and creative

Select all that apply What are the two branches of the classical viewpoint of management? Multiple select question. behavioral administrative contingency scientific

administrative scientific

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement? Multiple choice question. systems behavioral classical quantitative

behavioral

Select all that apply What should an individual consider learning about a company before going to a job interview? (Choose every correct answer.) Multiple select question. company mission and vision statements inventory management protocols company's core values and culture budgeting allocations per product or service

company mission and vision statements company's core values and culture

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation. Multiple choice question. classical behavioral humanistic contingency

contingency

Doing detailed research on an organization you are applying to work for shows all of the following to a recruiter, EXCEPT your Multiple Choice ability to think critically. ethical compass. passion. ability to conduct research .eagerness to be selected for the position.

ethical compass.

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____. Multiple choice question. outputs inputs the transformation process feedback

feedback

In order to follow Mary Parker Follett's concept of integration, a company should ______. Multiple choice question. hold meetings between managers and workers to solve problems in a mutually beneficial way provide a clear division of labor to support individual management decisions study the individual talents of workers to find the best person suited to do the job reduce costs and eliminate unnecessary labor by grouping efficiencies within the company together

hold meetings between managers and workers to solve problems in a mutually beneficial way

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity. Multiple choice question. communities human relations physical movement mathematics

human relations

Scientific management is the study of work methods to improve the productivity of _____. Multiple choice question. external vendors the supply chain accounting practices individual workers

individual workers

According to the systems perspective, transformational processes are responsible for turning Multiple choice question. inputs into outputs. feedback into outputs. outputs into feedback. outputs into inputs.

inputs into outputs.

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______. Multiple choice question. feedback; transformational processes open systems; closed systems subsystems; systems inputs; outputs

inputs; outputs

A system is a set of _____ parts that operate together to achieve a common purpose. Multiple choice question. environmental organizational interrelated independent

interrelated

Select all that apply A learning organization: (Choose every correct answer.) Multiple select question. focuses on creating more efficient processes to manage labor costs is likely to have a bureaucratic structure is able to modify its behavior to reflect new knowledge actively creates, acquires, and transfers knowledge within itself

is able to modify its behavior to reflect new knowledge actively creates, acquires, and transfers knowledge within itself

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. Multiple choice question. high inflation rates diminishing inventory levels labor shortages more automated jobs

labor shortages

Theory X managers view workers as Multiple choice question. self-directed imaginative creative lacking ambition

lacking ambition

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. Multiple choice question. contingent learning production closed

learning

Peter Drucker is credited with providing the first modern handbook on the subject of ______. Multiple choice question. finance management sales production

management

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that ______. Multiple choice question. companies should take into consideration the community in which they operate when making environmental choices managers should retain authority over subordinates managers and subordinates should work together to solve issues employees should produce at a maximum rate in order to grow the community

managers and subordinates should work together to solve issues

Operations management focuses on _____. Multiple choice question. the study of human behavior in workplaces scientific research for developing theories about human behavior that can be used to provide practical tools for managers managing the production and delivery of an organization's products or services more effectively using mathematics to aid in problem-solving and decision-making

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____. Multiple choice question. mechanistic compassionate sociological amenable

mechanistic

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. Multiple choice question. fundamentals necessities foundations considerations

necessities

Systems that have continual interaction with their environment are known as _____ systems. Multiple choice question. open closed

open

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. Multiple choice question. quantitative qualitative data scientific

quantitative

Evidence-based management focuses on bringing _____ to the decision process. Multiple choice question. systems assurance control rationality

rationality

Shared value and _____________ development consider environmental and social effects of business as well as profit. (Enter one word in the blank.)

sustainable

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____. Multiple choice question. synergy profitability contingency complexity

synergy

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____. Multiple choice question. system team contingency operation

system

The behavioral management viewpoint emphasized Multiple choice question. administrative hierarchies that allowed for maximum worker control the importance of understanding human behavior and motivating employees to achieve impersonality in relationships between workers processes that would make work as efficient as possible

the importance of understanding human behavior and motivating employees to achieve

Administrative management is concerned with managing: Multiple choice question. company assets. individual workers. the total organization. external vendors.

the total organization.

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____. Multiple choice question. product and service feedback outputs inputs transformational processes

transformational processes

Maslow's hierarchy of needs resulted from the study of ______. Multiple choice question. what time of day people work best the way people organize their work how people work in groups what motivates people to perform

what motivates people to perform