Chapter 2

Both the board of directors and top management levels

A corporation's issue management activities are usually overseen by

The public affairs department, the government relations department, and the department of sustainability or environmental, health and safety

A leadership role in addressing emerging management issues is often taken by

Political

An analysis of the stability or instability of a government is an example of scanning which environment?

Inactive

Companies that believe they can make decisions unilaterally, without taking into consideration their impact on others, are

Demographic factors

Customer environmental intelligence includes

Study the results and make necessary adjustments

Once an organization has implemented the issue management program, it must

Evolves through a series of stages

Over time, the nature of business's relationship with its stakeholders often

Much less likely to be blindsided by crises and negative surprises

Proactive companies are

Relationship

Stakeholder engagement is, at its core, a

Goals, motivation, and operational capacity

The drivers of stakeholder engagement are

A gap may be developing between what stakeholders expect and what an organization is actually doing

The emergence of a public issue indicates that

Stakeholder materiality

The relevance and importance of stakeholders and their issues is known as

Social

The role of special interest groups is an important element in acquiring intelligence from which environment?

Second amendment rights and the safety of students in schools

What is the public issue in the case Businesses Respond to the Movement for School Safety?

Continuously cycles back to the beginning and repeats

When working well, the issue management process