Chapter 2

Similarity between scientific management and operations management.

Both managements aim at promoting efficiency through systematic observation and experimentation.

Universal Process Approach

Credited to Henri Fayol, is defined as: the administration of all organizations, public or private and large or small, require the same rationale process. Based on the assumptions that a core management process remains the same across all organizations and that the process can be reduced to a set of separate functions and related principles. There are 14 principles of this. Lessons learned: Shows how the complex management process can be broken down into areas of responsibilities or functions. Functions help the students analyze the management process a lot easier.

The operational approach

Credited to Winslow Taylor and is also known as Scientific management. Is defined as: The product oriented area of management dedicated to improving efficiency, cutting waste, and improving quality. Main purpose is to make person-machine systems work as efficiently as possible.

early determinants of managers actions

Management has been around for thousands of years, however, the study of management is fairly new. This is partially because management knowledge was never recorded during those ancient times. But thanks to modern print and the internet, Managers are capable of collecting thousands of relevant information.

Difference between scientific management and operations management

Operations management is broader in scope and application. Operations managers apply their expertise to all types of production and service operations. Scientific management was limited largely to hand labor and machine shops.

School of thought

Scholars from different fields have been interested in management at one point in their lives. Each group of scholars has interpreted and reformulated management according to its own perspective. this leads to an increase in new questions, new research techniques, and new conceptual frameworks.

The behavioral approach

Successful management depends largely on a manager's ability to understand and work with people who have a variety of backgrounds, needs, perceptions, and aspirations.

Universal approach

This functional approach is useful because it specifies generally what managers should do.

Operations management

developing tools ad procedures to efficiently transform raw materials, technology, and human talent into useful goods and services. Operations managers are important in productivity growth.

Scientific management

that kind of management which conducts a business or affairs by standards established by facts or truths gained through systematic observation, experiment, or reasoning. Viewed in four areas: Standardization, time and task study, systematic selection and training, and pay incentives.

Human relations movement

an effort among theorist to make managers more sensitive to employee needs. Supported by three historical influences