Chapter 2: Job performance

List the steps involved in a job analysis in their correct order, with the first step listed at the top and the last step listed at the bottom.

1. Generate a list of activities involve in the job 2. Have a subject matter expert according to importance expert 3. Define task performance intern of the activities that are important or frequently perform

Which of the following statements are correct about the Occupational Information Network?

1. It sets forth the required knowledge, skills, and abilities for jobs. 2. It is an online database developed by the government. 3. It lists the characteristics of jobs in terms of tasks and behaviors.

Which of the following behaviors likely would be involved in adaptive task performance?

1. handling emergencies or crisis situations 2. analyzing options for dealing with uncertain situations 3.dealing with unpredictable situations

Barbara's annual performance review incorporates performance appraisal data collected not only from her supervisor but also from her coworkers, subordinates, and even her customers. What type of performance management practice does Barbara's company use?

360-degree feedback

The performance management approach that incorporates information about an employee's performance from the employee's supervisor, subordinates, peers, and others within and outside the organization is called

360-degree feedback.

After several United Airlines flights were canceled because of bad weather, reservation clerks had to scramble to get passengers rerouted to their destinations on other flights and/or airlines. This is primarily an example of

Adaptive job performance

Property deviance

Behaviors that harm the organization's assets and possessions

Political deviance

Behaviors that intentionally disadvantage other individuals

Production deviance

Behaviors that reduce the efficiency of work output

Jake is a salesperson for a car dealership. He has missed his monthly sales quota for March, largely because the car dealership down the street introduced a sales incentive of 0% financing for 36 months and a $1,000 rebate on all new vehicles purchased during the month of March. This illustrates that a problem with evaluating job performance on the basis of results is that the results Blank ______.

Can influence by factors beyond the employee control

Lucinda is an active member of the local chapter of the National Association of Realtors. She therefore can keep up with the latest industry and consumer trends that can help her company achieve its goals. Which organizational citizenship behavior does this demonstrate?

Civic virtue

Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as Blank ______ behavior.

Counterproductive

Before the product development team meeting, Art made extra copies of the agenda and the notes from the previous meeting for his teammates. Which citizenship behavior does Art demonstrate?

Courtesy

Employee "Green Teams" keep other employees informed about environmental topics and events, including the company's "Environmental Awareness Week."

Courtesy

Ricardo works for a manufacturing company that had excess plastic material. To make use of the material, he developed what he called a "bag bowl," a plastic bag that can be turned into a bowl with a round, collapsible piece of plastic. This is an example of

Creative task performance

Under the BARS approach to assessing job performance behaviors, descriptions of both effective and ineffective workplace behaviors used to evaluate employee performance are known as

Critical incidents

management by objectives (MBO)

Employees and managers develop mutually agreed-upon goals.

Which of the following is a feature of performance management that is more suitable for social networking systems than for more traditional practices?

Employees can post questions about their own performance for coworkers to give immediate anonymous feedback.

True or false: Counterproductive behavior encompasses employee behaviors that intentionally or unintentionally hinder organizational goal accomplishment.

False (because Counterproductive behaviors include only those behaviors that employees mean to do (intentional behaviors), not things they accidentally do (unintentional behaviors).)

At the beginning of the semester, Professor Wolfman explained her grading policy. She stated that students would be evaluated on the basis of comparison with one another and that 20% of the class would earn an A grade, 70% of the class would earn a C grade, and 10% of the class would fail. What performance management system is Professor Wolfman using in her class?

Force ranking

In Ben & Jerry's internship program called "TRUE Mentors," employees help interns develop their job-relevant social skills like public speaking.

Helping

Personal aggression

Hostile verbal and physical actions directed toward other employees

Read the descriptions of employee actions and match them to the corresponding type of counterproductive behavior: gossiping, incivility, harassment, or abuse.

Incivity--snapping Gossipping--Talking Abuse--Tripping Hassement--Bullying

Sophia has been hired as a consultant to identify the core tasks of different jobs in a large electronics manufacturing plant. She closely observes workers, records what they do, how the work is done, and how long it takes to perform the task. Sophia is involved in the process of

Job analysis

is defined as the value of the set of employee behaviors that contribute to organizational goal accomplishment.

Job performance

The performance appraisal system that involves the development of a set of mutually agreed-upon objectives between employees and supervisors is

Management by objective (MBO)

forced ranking

Managers are required to classify employees as top, average, or low performers.

The comprehensive online database of worker attributes and job characteristics in terms of tasks, behaviors, required knowledge, skills, and abilities is known as the Blank ______ Network.

Occupational information

Citizenship behaviors, such as supporting and defending the company, working to improve its operations, and being especially loyal to the company, are known as------

Organizational citizenship behavior

360-degree feedback

Performance information is provided by supervisors, subordinates, peers, and others.

behaviorally anchored rating scale (BARS)

Performance is measured by identifying and assessing job performance behaviors.

Horatio works as a parking attendant at a municipal parking lot. He monitors the parking lot to prevent vandalism and theft, collects fees from motorists, and makes periodic rounds to check for expired permits. These duties would be considered as

Routine job performance

Tyler works as a senior customer service associate at a large financial services firm. When the stock market closes each day, he is responsible for entering the closing prices of funds and processing withdrawals. These responsibilities would likely be considered as

Routine task performance

It is especially important that Zappos employees learn what skills, knowledge, and technology are needed to succeed in their jobs because they must

Set their own goals

Dawson's Cove Company is going through some financial hard times. They have frozen employee salaries and have not replaced employees who have left, creating a bigger workload for remaining employees. Throughout this turmoil, Tabitha continues to work for the company and remains positive and upbeat. What interpersonal citizenship behavior does Tabitha demonstrate?

Sportsmanship

As in a job analysis, St. Jude needed input from this type of employee to identify the tasks and behaviors of various jobs.

Subject matter expert

Tracey is an aesthetician in a busy spa. Tracey's____ involves enhancing the quality of clients' skin tone through such services as facials, color analysis, microdermabrasion, chemical peels, and hair removal.

Task performance

In the management by objectives (MBO) process, who sets goals or objectives?

The employee and the manager

critical incidents.

Under the BARS approach to assessing job performance behaviors, descriptions of both effective and ineffective workplace behaviors used to evaluate employee performance are known as

Employees volunteer to work on CATs (community action teams) that take on large-scale projects to improve quality of life for others.

Virtue civic

The performance management practice that measures performance by directly assessing job performance behaviors is referred to as

a behaviorally anchored rating scale (BARS).

employee responses to task demands that are unusual, novel, or unpredictable

adaptive task performanc

Devon's pickup truck displays a bumper sticker that sports the logo of his company, Marathon Petroleum Co., and reads, "Fueling the American Spirit." Which organizational citizenship behavior is Devon demonstrating?

boosterism

On external employment websites like Indeed and Glassdoor, employees praise the company for such positives as values, culture, and benefits.

boosterism

Ricardo works for a manufacturing company that had excess plastic material. To make use of the material, he developed what he called a "bag bowl," a plastic bag that can be turned into a bowl with a round, collapsible piece of plastic. This is an example of ------task perfomnace

creative

the degree to which individuals develop ideas or outcomes that are both novel and useful

creative task performance matches

Google asks its employees to spend 20% of their work time on a pet project that their job descriptions do not necessarily cover. As a result of this "20% Project," employees have launched products such as Gmail, AdSense, and Google News. Google's 20% Project encourages

creative task performance.

If job applicants do not try to adjust their behavior to show respect for Zappos values, it is an indication that they cannot display what type of adaptability?

cultural

One of the principal ways in which job performance is used to manage employee performance is called 360-degree

feedback

The performance management approach that uses job performance evaluations to identify a company's best, average, and worst performing employees, using person-to-person comparisons, is known as

forced ranking.

Which of the following behaviors would be categorized as minor interpersonal counterproductive behaviors?

gossiping and incivility

St. Jude appears to now use an MBO appraisal method by evaluating employees based on

individualized performance goals.

Which of the following are the two primary categories of citizenship behavior?

interpersonal and organizational

St. Jude performance appraisals now evaluate behaviors tailored to a particular job type. A major benefit of this change is

more informative feedback to employees.

The primary advantage of social networking systems for performance management is that, in contrast with more traditional practices, they

provide performance information in a timely manner.

well-known responses to demands that occur in a normal or predictable way

routine task performance

Employees at Zappos need various adaptability skills because they rely so heavily on

self-management

What is one way that Zappos judges an applicant's interpersonal ability?

self-management in autonomous scenarios

At Zappos, which of the following is mentioned in the case as an important adaptability skill for a customer service employee?

solving problems creatively

At one point in the company's history, employees had to work especially long shifts, but they kept positive attitudes during the tough times by having mini-massages and ordering pizza.

sportsmanship

Employees at local Ben & Jerry's can suggest where to allocate grant money in their local communities.

voice

Richard works in a large office building and has noticed that many people have been leaving on office lights unnecessarily. He suggests that timers might be used to turn off the lights at night automatically. Richard's initiative would be an example of which organizational citizenship behavior?

voice

Which of the following are organizational citizenship behaviors?

voice, civic virtue, and boosterism