Chapter 2 LearnSmart Questions-HW

Josh is a new employee. He is just starting to learn what the organization's values are and is beginning to develop the work behaviors necessary for him to perform his job well. Josh is in the process of _______. A. organizational socialization B. job analysis C. organizational acculturation D. terminal value analysis

A. organizational socialization

Jake has a pleasing personality and is very outgoing with his employees. These qualities are known as Jake's _______. A. personality traits B. norms C. emotional intelligence D. consciousness

A. personality traits

Negative affectivity can be described as _______. A. the tendency to feel distressed and be critical of oneself and others B. the tendency to be careful, scrupulous, and persevering C. the tendency to get along well with other people D. the tendency to feel optimistic about oneself and the rest of the world

A. the tendency to feel distressed and be critical of oneself and others

An internal locus of control can be described as _______. A. the tendency to locate responsibility for one's fate within oneself B. the degree to which individuals feel good about themselves C. the extent to which an individual has a strong desire to meet personal standards for excellence D. the extent to which an individual desires to control or influence others

A. the tendency to locate responsibility for one's fate within oneself

Attitudes can be described as _______. A. a collection of feelings and beliefs B. how managers really feel when they are managing C. lifelong goal or objectives D. informal rules of conduct about how people should act

A. a collection of feelings and beliefs

Colin thinks he is responsible for his own fate within his company in terms of whether or not he gets promoted or which jobs are assigned to him. Colin can be said to have _______. A. an internal locus of control B. a low self esteem C. an external locus of control D. a high need for affiliation

A. an internal locus of control

In an organization that exhibits _______ values, top managers are more likely to emphasize formalized, top-down planning processes, which can slow decision making. A. conservative B. liberal C. innovative D. moderate

A. conservative

A personal conviction about lifelong goals or objectives is a(n) _______ value; a personal conviction about desired modes of conduct or ways of behaving is a(n) _______ value. A. instrumental; terminal B. terminal; instrumental C. terminal; focused D. instrumental; leadership

B. terminal; instrumental

Organizational socialization can be defined as _______. A. the ability to understand and manage one's own moods and emotions and the moods and emotions of other people B. the process by which newcomers learn an organization's values and norms and acquire the work behaviors to perform jobs effectively C. the shared set of beliefs, values, norms and work routines that influence how individuals work with one another

B. the process by which newcomers learn an organization's values and norms and acquire the work behaviors to perform jobs effectively

Organizational culture is defined as _______. A. the ability to understand and manage our own moods and emotions B. the shared set of values, norms, and work routines that influence employees to achieve goals C. the harnessing of employee creativity to achieve competitive advantage D. the lead interpersonal roles that affect leadership ability

B. the shared set of values, norms, and work routines that influence employees to achieve goals

Clarence is getting ready to retire and Ted is slated to take over his position. The preparation for Clarence's retirement and Ted's promotion fall under the rites of ______. A. enhancement B. integration C. passage D. movement

C. passage

Select all that apply Emotional intelligence can help managers perform their important roles, such as their _______ roles. (Check all that apply.) A. liaison B. leader C. production D. cost-cutting E. figurehead

A. liaison B. leader E. figurehead

Through the rites of passage, integration, and enhancement, organizations transmit _______ to their members. A. norms and values B. culture and rules C. rules and procedures D. culture and socialization

A. norms and values

The use of ceremonies, rites, stories and language are ways in which managers maintain and transmit _______ to employees. A. organizational culture B. organizational hierarchy C. job descriptions D. job specifications

A. organizational culture

The model that explains how personality may influence organizational culture is called the _______ framework. A. organizational socialization B. attraction-selection-attrition C. instrumental values D. Herzberg

B. attraction-selection-attrition

________ describe how managers think they should behave and what they are trying to achieve through work. A. Emotions B. Attitudes C. Values D. Moods

C. Values

A mood is defined as _______. A. an unwritten standard of conduct B. a lifelong conviction or goal C. a feeling or state of mind D. an intense, relatively short-lived feeling

C. a feeling or state of mind

A person who ranks high on the "openness to experience" personality trait shows _______. A. negative emotions and moods B. an inherent distrust of others C. a willingness to take risks D. a positive outlook of the world

C. a willingness to take risks

Jose loves his favorite sports team and truly believes they can win the championship this year. His collection of feelings and beliefs is known as his _______. A. norm B. mood C. attitude D. emotion

C. attitude

Managers who can understand and manage their own feelings effectively and understand how subordinates feel are said to have _______. A. low organizational intelligence B. low emotional intelligence C. high emotional intelligence D. high organizational intelligence

C. high emotional intelligence

Once a month, Kendra holds an organizational planning meeting. She invites all lower-level managers to participate in the process and encourages a flexible approach to planning. Kendra's organization most likely has a(n) _______ culture. A. moderate B. conservative C. innovative D. rigid

C. innovative

A person defines his or her state of mind as a(n) _______. A. emotion B. value C. mood D. attitude

C. mood

In Beth's company, everyone knows that customers are to be greeted promptly, gifts from customers are not allowed to be taken, and Fridays are "casual" dress days. These norms and work routines are part of the _______ culture. A. adaptive B. team C. organizational D. globalized

C. organizational

The two most important attitudes with respect to how managers will approach their jobs include job satisfaction and _______. A. organizational structure B. organizational significance C. organizational commitment D. job analysis

C. organizational commitment

Tyrell is friendly, outgoing, sociable, and always seems to experience positive emotions and moods. These characteristics can be attributed to which personality trait? A. Negative affectivity B. Agreeableness C. Conscientiousness D. Extraversion

D. Extraversion

The rites of _________ determine how individuals enter an organization, how they advance through an organization, and ultimately how they will leave the organization.

Passage

Select all that apply Which of the following are the "Big Five" personality traits? (Check all that apply) A. Extraversion B. Negative affectivity C. Openness to Experience D. Conscientiousness E. Agreeableness F. Emotional Intelligence G. Leadership

A. Extraversion B. Negative affectivity C. Openness to Experience D. Conscientiousness E. Agreeableness

The ______ is the most widely used personality assessment. A. Myers-Briggs Type Indicator B. Achievement Test C. Extraversion Continuum D. DiSC Inventory Profile

A. Myers-Briggs Type

Select all that apply What are the most common rites firms use to transmit cultural norms to their employees? (Check all that apply.) A. Rites of passage B. Rites of enhancement C. Rites of integration D. Rites of ownership

A. Rites of passage B. Rites of enhancement C. Rites of integration

Select all that apply The DiSC personality assessment measures which of the following traits? (Check all that apply.) A. Steadiness B. Sufficiency C. Influence D. Integrity E. Conscientiousness F. Dominance

A. Steadiness C. Influence E. Conscientiousness F. Dominance

Select all that apply A high level of conscientiousness is associated with which tendencies? (Check all that apply.) A. Tendency to be careful B. Tendency to get along with others C. Tendency to be scrupulous D. Tendency to persevere E. Tendency to be outgoing

A. Tendency to be careful C. Tendency to be scrupulous D. Tendency to persevere

Select all that apply Which of the following are ways in which organizational culture is maintained and transmitted to organizational members? (Select all that apply.) A. Through values of the founder B. Through ceremonies and rites C. Through job satisfaction D. Through stories and language

A. Through values of the founder B. Through ceremonies and rites D. Through stories and language

The attraction-selection-attrition (ASA) framework illustrates _______. A. how personality may influence organizational culture B. the matching of organizational culture to societal expectations C. the role all members of an organization play in organization culture D. how managers create their own start up companies

A. how personality may influence organizational culture

Long lasting tendencies that a person has that reflect how he or she feels, thinks, and acts in certain ways are called _______ traits. A. personality B. emotional C. mood D. organizational

A. personality

Select all that apply Which of the following statements about values are true? (Check all that apply.) A. They describe the means of capturing thoughts and feelings about groups and organizations. B. They describe how managers think they should behave. C. They describe what managers are trying to achieve through work. D. They describe unwritten forms of conduct that determine how people act.

B. They describe how managers think they should behave. C. They describe what managers are trying to achieve through work.

People with an external locus of control tend to _______. A. have a strong desire to perform challenging tasks well B. believe that outside forces are responsible for what happens to them C. locate responsibility for their fate within themselves D. have a desire to control or influence others

B. believe that outside forces are responsible for what happens to them

Which of the Big Five personality traits relates to feeling distressed, having undesirable emotions, and being critical of oneself and others? A. Low agreeableness B. Extroversion C. Conscientiousness D. Negative affectivity

D. Negative affectivity

Job satisfaction and organizational commitment are the two most important attitudes with respect to how managers will _______. A. approach their retirement plan B. handle pressure C. handle synergy D. approach their jobs

D. approach their jobs

Managers who rank high on the _______ personality trait tend to be careful in their work, scrupulous, and persevering. A. extraversion B. negative affectivity C. agreeableness D. conscientiousness

D. conscientiousness

Being able to understand one's own feelings and manage them effectively is one facet of _______. A. social intelligence B. artificial intelligence C. locus of control D. emotional intelligence

D. emotional intelligence

True or false: Agreeableness is the personality trait exhibited by a person who experiences positive emotions and tends to feel good about himself.

False

What personality trait is exhibited by a person who generally gets along with others? A. Affectivity B. Agreeableness C. Openness to experience D. Introversion

B. Agreeableness

What personality trait is exhibited by a person who tends to experience positive emotions and generally feels good about himself and the rest of the world? A. Conscientiousness B. Extraversion C. Openness to experience D. Agreeableness

B. Extraversion

Which of the following is a "Big Five" personality trait?. A. Self-esteem B. Extraversion C. Consciousness D. Decisiveness

B. Extraversion

Select all that apply A person ranking high on the "openness to experience" personality trait would exhibit which of the following traits? (Check all that apply.) A. Persevering B. Originality C. Affectionate D. Broad interests E. Risk taking

B. Originality D. Broad interests E. Risk taking

When problems arise in her department at work, Tammy would rather let other people take the initiative to solve them since she doesn't think her actions would have much effect on the outcome. Tammy has a(n) _______ locus of control. A. simplified B. external C. internal D. elevated

B. external

Select all that apply The two types of personal values are _______ and _______. (Select two.) A. organizational B. terminal C. leadership D. instrumental E. wholesome

B. terminal D. instrumental

The attraction-selection-attrition (ASA) framework suggests that _______. A. managers play a small part in establishing organizational culture for start-up companies B. male managers have higher emotional intelligence that female managers C. instrumental values are more critical than terminal values D. managers are drawn to employees with similar personalities as their own

D. managers are drawn to employees with similar personalities as their own

Emotional intelligence is _______. A. a strong commitment to the organization B. the distinctive way in which organizations perform their jobs and relate to others C. the shared set of beliefs, expectations, and work routines that influence organizational members D. the ability to understand and manage one's own moods and emotions and the moods and emotions of other people

D. the ability to understand and manage one's own moods and emotions and the moods and emotions of other people