Chapter 21 & 22 Quiz

You are upgrading a video card in a desktop computer. You are following appropriate safety procedures. When you open the case, what is the most common danger that you should watch out for?

Sharp edges

At the end of the day, you finish a job only to find the user you were doing it for had to leave. What should you do?

Simply leave it they will know it's fixed as the issue is solved.

Which software license can be purchased to accommodate licensing for an entire building, regardless of the count of users or computers?

Site

Which of the following is a way to provide proof that a computer user agrees to the acceptable use policy (AUP) and any changes to it every time they log into a computer connected to your network?

Splash screen notice

Which device may be able to help prevent computer damage in the event of a power spike?

Surge protector

You are working on-site and trying to fix a client's workstation. Their computer has a defective video card, and it will take about three days to get a new one in. Which of the following is the best course of action for you to take?

Tell them it will take three days for the new video card to arrive. Offer to supply a loaner computer that they can use in the meantime.

You are installing a new piece of software on your computer, and you do not agree with terms in the end-user license agreement (EULA). Which of the following statements is true?

You will not be able to install the software unless you agree to the terms in the EULA.

Which policy details the appropriate use of an organizations resources?

Acceptable use policy

A network administrator wrote and documented business continuation procedures, including backup schedules. Finally, critical data was backed up as required. What should be done next before the implementation can be considered reliable?

Backup testing

You are installing a server for a small company. They want to be sure that the server can be shut down properly in the event of a power failure, so they don't lose data. Which device should you recommend they plug the server into?

Battery backup

Which class of fire extinguisher is to be used for electrical fires?

C

You promised a customer that you would be out to service his problem before the end of the day but have been tied up at another site. As it now becomes apparent that you will not be able to make it to his location, what should you do?

Call the customer and inform him of the situation.

You open a desktop computer case and discover some dust, particularly around the fans. What should you use to clean the fans out?

Compressed air

Which type of backup media allows for the fastest recovery?

Disk-to-disk

Your company has a policy prohibiting illegal content on work computers. You have seized a workstation from an employee after finding illegal content. How do you ensure that the illegal material is managed in the correct way and that it is delivered to the proper authorities?

Follow the chain of custody policy.

Which of the following is not a common type of screwdriver?

Helix

You are going to be upgrading the RAM on several desktop computers. Which of the following environmental conditions increases the risk of ESD damaging computer components?

Low humidity

Which of the following contains information about a chemical's emergency cleanup procedures?

MSDS

What is a common disturbance to 2.4GHz wireless networks?

Microwave ovens

What best practice assists the administrator to track the boundaries and perimeters of data flow through the environment they are responsible for?

Network topology diagrams

Which requires an employer provide a workplace that is free from recognized dangers and hazards?

OSHA

What is the process for collecting information that can disappear, when responding to an incident?

Order of volatility

You are advising a startup that handles payment transactions to employ additional security controls on credit card information. What type of compliance affects how these security controls are implemented?

PCI DSS

Which portion of a change management document details the work to be performed?

Plan for change

You just got off a repair job at a customer's site, and it was difficult. To make matters worse, the customer was argumentative and difficult to work with. Which of the following should you not do?

Post the experience on social media.

You have a client who needs to plug three workstations and displays into a wall outlet that has only two plugs. They're looking for the least expensive solution available. What should you recommend they purchase?

Power strip

What best practice helps the administrator keep track of the hardware found throughout the workplace?

Asset tagging

You are training a new group of technicians on power issues. One asks if an under-voltage event or complete power failure can affect the company's computer systems. What should you say? (Choose two.)

1. Both complete power failures and under-voltage events can damage electrical components. 2. A complete power failure can damage electrical components.

You are moving computer equipment from an old office to a new office. Which of the following are good personal safety measures to follow to avoid injuries? (Choose two.)

1. For heavy items, get a partner to help you lift and/or use a cart to move the item. 2. Bend at the knees and lift with your legs.

When dealing with a customer and demonstrating proper communication techniques, what is meant by actively listening? (Choose two.)

1. Repeating back to the customer what you believe they just said, starting with something like, "If I understand you correctly..." 2. Taking notes and making eye contact

Which Active Directory feature allows for the instant recovery of a deleted account?

Active Directory Recycle Bin

Which of the following measures is not something that will reduce the risk of ESD?

Antistatic hair net

You are fixing a broken printer on the second floor of your office building. When you get the printer running again, you notice that it's printing off employee paychecks. What should you do?

Ignore the information and focus on making sure the printer is fixed.

Which backup method requires the least amount of time between full backups, but requires all of the media from the full and up to the restore point?

Incremental

You are in the field replacing a defective PCIe network card in a desktop computer. You realize that you forgot your ESD strap. The computer needs to be fixed quickly. What is the best way to put yourself at the same electrical potential so that you won't damage the equipment with ESD?

Touch the ground before working on the PC.

When moving computer equipment, which of the following is a good procedure to follow?

Use a cart for heavy objects.

When communicating with customers, which of the following should you do?

Use appropriate professional titles.